Editorial Archive

A more pleasant TTC experience and improved reliability go hand-in-hand

3/7/14 6:00 AM

The pilot phase of new signage at Bloor-Yonge Station that was unveiled this week is just one part of our drive to modernize the TTC and make the system easier to use for all of our customers – everyday riders, visitors to Toronto or those whose first language is not English.

In addition to the suite of 2014 Customer Charter promises to keep you better informed while on the TTC, we are also working to make the system more accessible, efficient and pleasant.

To that end, we made a common-sense change that now sees us do monthly escalator inspections during off-peak hours so that escalators are available to you during our busiest times. We are also adding more people to handle customer calls for Wheel-Trans, and improving service so that more Wheel-Trans trips can be accommodated.

We are making the purchase of your TTC fare easier. By the end of June, all Pass Vending Machines will have chip technology and accept credit cards. At the same time, at Collector Booths you will be able to purchase a wider range of tickets, tokens and passes using your debit or credit card.

Service reliability on our surface routes will be improved with the addition of Route Supervisors deployed to the street to tackle the age-old problem of vehicle bunching and gapping. And we are adding 20 Fare Enforcement Officers to make sure that everyone pays their fair share.

Delivery of safe, punctual, reliable service is the biggest priority for my team. And while we tackle and resolve the underlying root causes of delay, I think it is equally important to drive up the underlying quality of every aspect of your TTC service.

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