Editorial Archive

Another busy year at the TTC!

12/19/14 6:00 PM

As 2014 draws to a close, it’s good to take a moment to reflect on another busy and challenging year for the TTC.

I feel that we are making progress in our journey to give you a transit system that makes Toronto proud.

We have delivered on nearly all 39 commitments made in our Customer Charter, the one major exception being a delay in the delivery of our new streetcars due to a strike at the manufacturer’s plant that was outside of our control. That said, we launched the new streetcar on Aug. 31 and there are now three of these state-of-the-art, low-floor, air-conditioned vehicles in operation on the 510 Spadina route. Further progress was made last month when these new vehicles were fitted with PRESTO, the smartcard payment system that we are progressively rolling out to replace tokens, tickets and transfers.

Another highlight of the year was the opening of the second platform at Union Station, a project that has already transformed the look, feel and operation of one of our busiest hubs. Our crews are now focused on renovating the original platform and concourse so that the whole station is modernized by spring next year.

We continued the roll-out of Wi-Fi to stations in the downtown “U.” You will see Wi-Fi in 15 stations in time for the Pan Am/Parapan Am Games next summer. And we unveiled the modernized Dufferin Station to make it accessible, spacious and bright.

During the year, we continued our all-out focus on the tackling the basics of running a reliable transit service. On the subway, we introduced a new timetable to add more rush-hour trains to Lines 1 and 2. And we continued the painstaking task of upgrading and replacing the 60-year-old signalling system on Line 1 that is becoming increasingly unreliable.

On our surface routes, we added Supervisors to the 512 St Clair streetcar and 29 Dufferin bus routes to tackle the long-standing problems of bunching and gapping, and this has had good, early success.

Next year will be even busier. In January, we begin the operation of all-door boarding between 7 a.m. and 7 p.m., seven days a week, on the 504 King streetcar, the first of many improvements that we want to make to your service next year. Many of these improvements are dependent on the outcome of our budget. We have put a lot of effort into making a compelling case to put before Council when the budget comes to be debated.

In the summer, the TTC will need to be at its very best to provide visitors and spectators to the Pan Am/Parapan Am Games with safe, reliable transit.

We still have work to do before TTC service is as reliable and extensive as it needs to be to serve our growing city. But my team and I are determined to continue to improve every aspect of what we do throughout 2015.

On behalf of us all at the TTC, thank you for riding. I wish you a Merry Christmas and a happy holiday season. Here’s to a great 2015!

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