Editorial Archive

TTC Customer Charter promises continue apace

4/11/14 6:00 AM

The TTC achieved eight out of nine Customer Charter commitments for the first quarter of 2014, with the hiring of additional Wheel-Trans Reservationists slightly behind schedule, but well in-hand.

Highlights for quarter one include a change of operational procedures to ensure that non-emergency, monthly escalator inspections are scheduled to happen during off-peak hours thereby allowing escalators to remain working when stations are at their busiest.

While we will still need to take escalators out of service for emergency repairs on rare occasions, and while a percentage of our fleet is undergoing heavy overhaul at any one time, this change reflects our desire to be more customer-led in our thinking.

On the subway, public address speakers have been upgraded in a further five stations to make announcements easier to hear and understand. We have also commenced a spring clean in our bus bays, subway stations and passenger pick-up locations to make your journey more pleasant.

On a more strategic note, the task force that will seek long-term, sustainable funding from senior levels of government is ready to start its work and we are lining up meetings at Queen’s Park and in Ottawa to lobby for a fairer deal for TTC customers.

Our main priority remains to get you where you’re going safely, punctually and reliably. But these charter-led improvements show that we are serious about improving the quality of service that we offer.

Full details of the 2014 TTC Customer Charter, as well as quarterly progress reports, can be found on the TTC’s website at ttc.ca.

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