Editorial Archive

TTC’s customer promises tracking well

10/18/13 6:00 AM

The TTC met eight out of the nine Customer Charter targets that fell due in Quarter 3 of the year (July 7 to October 5, 2013).

Commitments kept this quarter included delivery of two more prototype low-floor streetcars and the first of 153 high-capacity articulated buses.

Construction started as promised on the modernization of Coxwell Station – the latest in our program to make all of our stations accessible by 2025.

I have previously said that we will get better at management of unplanned service disruptions. Our Charter commitment was to identify and train TTC office staff to go to our subway stations during lengthy disruptions, and I can report that an initial group of staff have been trained with more to follow over the coming months.

Other targets met included further progress on our cleaning and maintenance blitz, further Meet-the-Manager and Customer Town Hall sessions and posting of individual bus and streetcar route quarterly performance data on our website.

The only target we did not meet was that of Toronto Rocket delivery where we fell one train short of the planned five additions to our fleet. This was due to issues on the supplier’s production line.

I hope that you feel we are making progress in our quest to provide better service. The Customer Charter is designed to engender a culture of continuous improvement and I intend for us to continue to keep our promises.

> A great big thank you to all of our customers for your patience and understanding through the Thanksgiving weekend closure of the “U” portion of the Yonge-University-Spadina line. The long weekend gave TTC crews much-needed additional time to continue to modernize our signal system.

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