Editorial Archive

Accessible transit is a lifeline for many

5/17/13 6:00 AM

Last week (May 9, 2013), the TTC held its annual public forum on accessible transit.

This was the sixth such event, designed to give Wheel-Trans and other TTC customers the opportunity to let us know how we’re doing in making the TTC more accessible.

About 250 people attended, along with representatives from ACAT – the Advisory Committee on Accessible Transit.

After introductory remarks, which highlighted progress made since the forum last year, the floor was opened up to allow us to hear directly from customers. Much useful feedback was given, all of which will be collated and responded to via our website.

The TTC is committed to providing fully accessible services by 2025, including all subway stations and vehicles. A lot has been achieved, including making our bus fleet 100-per-cent accessible on all routes, installation of elevators in about half of our subway stations, and the rollout of automated audible- and visual-stop announcements across the network. Next year is significant in that Toronto will have its first-ever, low-floor, accessible streetcar enter service.

It was encouraging to hear customers compliment Wheel-Trans on the service that it now provides 24 hours a day. But in listening to the comments from customers, it is clear that we still need to improve.

Using the feedback from the session, an action plan will be drawn up and published, which responds to both the criticisms and suggestions that we heard.

As I stated in my opening remarks that evening, we will not have met our vision of a transit system that makes Toronto proud until it applies to all aspects of our service. Accessible transit, after all, can be a lifeline for so many.

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