Editorial Archive

Reliable, punctual service at core of TTC’s commitment to improvement

3/8/13 6:00 AM

When the TTC launched its inaugural Customer Charter last week (Feb. 28, 2013), I highlighted the fact that, of all the 31 commitments made, those relating to punctuality and reliability of service are the most important to customers.

For that reason, the first section of the Charter deals with just that: the need to improve the basic task of getting you from A to B safely, and keeping you well informed while we do so.

We have committed to improving the overall reliability and punctuality of bus, streetcar and subway services in 2013. This requires the TTC to eliminate the root causes of delay and to constantly improve on the basics of getting the service right, including ensuring that vehicle ramps and stop announcements are working for those customers who rely on them.

We need to resolve incidents more quickly and take steps to make our aging infrastructure more reliable.

In parallel, we have committed to improving the timeliness and quality of information during normal, degraded and emergency situations. And, of course, we will continue to keep safety at the forefront of everything that we do and every decision that we make.

It will take absolute attention to detail, some money and a lot of hard work. For my part, I am determined to crack the age-old problem of vehicle bunching. This may look easy to fix, but it is a phenomenon that I have seen in other cities where vehicles catch up with those ahead, then follow closely the lead vehicle that is picking up most passengers. With more effective on-street supervision, I believe it is a problem that can be managed.

Over the next several weeks, I will expand on the other Charter commitments, all of which can be found on our website at ttc.ca.

In the meantime, my team and I are 100-per-cent focused on delivery of better transit service to you, the people who pay the fare, and our wages.

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