Editorial Archive

TTC’s most important asset is its workforce

1/18/13 6:00 AM

This week saw news of the arrests and dismissal of eight TTC Transit Enforcement Officers. While I can’t comment on the specifics of the cases, I will say that the internal investigation that uncovered the offences, and the concurrent involvement of the Toronto Police Service, demonstrates that we are serious about driving up standards at the TTC – and that unprofessional (or worse) behaviour will not be tolerated.

That said, I want to declare my support for, and belief in, TTC staff who do an excellent job, day in, day out, to move 1.7 million daily customers on North America’s third busiest transit system.

I see evidence of this good work every day, from those Transit Enforcement Officers who do a difficult job diligently and professionally, to the frontline staff out there serving you, to those behind the scenes working in all weather conditions to maintain, operate and control our network.

A good example of this devotion to duty was New Year’s Eve, one of our busiest days of the year. In addition to staff already booked to work, many other employees gave up their time to help on the system with crowd control and customer information. I was at Queen Station that night and I was hugely impressed by the turn out from staff members who were passionate about the need to provide good service and to get Torontonians safely to and from celebrations.

So while this week was a setback in our vision to run a transit system that makes Toronto proud, I take great heart from the fact that the vast majority of our employees do a great job, which is borne out by statistics that show we receive an increasing number of compliments about the sterling efforts of TTC employees.

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