TTC’s most important asset is its workforce1/18/13 6:00 AM
This week saw news of the arrests and dismissal of eight TTC Transit Enforcement Officers. While I can’t comment on the specifics of the cases, I will say that the internal investigation that uncovered the offences, and the concurrent involvement of the Toronto Police Service, demonstrates that we are serious about driving up standards at the TTC – and that unprofessional (or worse) behaviour will not be tolerated.
That said, I want to declare my support for, and belief in, TTC staff who do an excellent job, day in, day out, to move 1.7 million daily customers on North America’s third busiest transit system.
I see evidence of this good work every day, from those Transit Enforcement Officers who do a difficult job diligently and professionally, to the frontline staff out there serving you, to those behind the scenes working in all weather conditions to maintain, operate and control our network.
A good example of this devotion to duty was New Year’s Eve, one of our busiest days of the year. In addition to staff already booked to work, many other employees gave up their time to help on the system with crowd control and customer information. I was at Queen Station that night and I was hugely impressed by the turn out from staff members who were passionate about the need to provide good service and to get Torontonians safely to and from celebrations.
So while this week was a setback in our vision to run a transit system that makes Toronto proud, I take great heart from the fact that the vast majority of our employees do a great job, which is borne out by statistics that show we receive an increasing number of compliments about the sterling efforts of TTC employees.
The Coupler wants to keep you connected
The Coupler invites all employees and pensioners to sign up for TTC news and headlines via our mailbox at email@example.com. Simply send us an e-mail request from your personal e-mail address and include your full name, badge number or pensioner number and work location or home address. Note: personal information is for verification purposes only. Please call Senior Communications Advisor/Editor Mike DeToma at 416-393-3793, or e-mail firstname.lastname@example.org, for more information.
From the Archives
- Next up on Line 1 extension: Pioneer Village Station, 24/11/2017
- 30 days to go: York University Station, 17/11/2017
- Next stop on TTC Line 1 extension: Finch West Station, 10/11/2017
- TTC’s Line 1 extension just weeks from opening, 03/11/2017
- Countdown on to opening TTC’s Line 1 extension , 27/10/2017
- TTC staff impartial, professional public servants: City AG, 20/10/2017
- TTC family mourns Tom Dedes, 13/10/2017
- Have you got your PRESTO card yet? TTC Metropass now on PRESTO, 06/10/2017
- TTC adds all night subway service this weekend for Nuit Blanche, 29/09/2017
- Countdown on to TTC’s Line 1 extension, 22/09/2017