Editorial Archive

Improving your TTC experience now includes free Wi-Fi at two subway stations

12/13/13 6:00 AM

Earlier this week, the TTC officially launched its new, free Wi-Fi service at Bloor-Yonge and St George Stations.

Installation of Wi-Fi at two stations is one of our 2013 Customer Charter promises and we intend to progressively equip the remaining stations over the next two years. Our supplier, BAI Canada, will pay the TTC $25 million over the course of a 20-year contract, money that will be ploughed back into improving your transit service.

The intention is to ultimately offer cell service, as well as Wi-Fi, as that is what customer feedback indicates. BAI Canada is actively talking to cell carriers to make this a reality.

So far, users of the Wi-Fi service have pronounced themselves very satisfied with the speed and quality of the connection. I see big, direct benefits for the TTC, too, as having our stations equipped with Wi- Fi will radically improve our ability to provide fast, quality service information, both direct to your phone or tablet, or via an IT-equipped member of staff.

It’s all part of our modernization program and our push to improve customer information. We haven’t forgotten the surface network either. In the budget that I presented to City Council’s Budget Committee yesterday, we made the case for capital funding to replace the 1970s-generation communication equipment on buses and streetcars – something that is long overdue.

With a whole new suite of commitments about to be launched for the 2014 Customer Charter, we are well on the road to modernizing the TTC.

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