Editorial Archive

Five-Year Corporate Plan sets stage for TTC transformation

4/12/13 6:00 AM

One of the most interesting aspects of my job is in managing the incredible diversity and complexity of the components that make up the Toronto Transit Commission.

The TTC is more complex than most transit systems around the world, operating five different modes, including: bus, streetcar, subway, the Scarborough RT and Wheel-Trans. Behind the scenes, a comprehensive infrastructure exists to deliver service to 1.7 million daily riders on what is North America’s third-largest transit network.

From our 24/7 Transit Control facility to the vehicle workshops through to our carhouses, project offices, infrastructure depots and operating bases, 12,500 employees deliver service around the clock within the constraints of a very tight operating budget and rising customer expectations.

I spend a lot of time visiting these facilities, as I truly appreciate what our employees achieve with limited means, but also so I can discuss areas for improvement with them. This spring, senior managers and I will hold briefings with groups of staff in every department to present our soon-to-be-released Corporate Plan. We will seek their feedback and buy-in to the transformation plan that I and my Executive have committed to delivering in our efforts to modernize and improve the TTC.

The plan will be posted to the TTC website so all of our customers can see what is planned over the next five years.

> I was delighted to accept an Energy Leadership Award from Toronto Hydro on behalf of the TTC this week. Our staff worked hard to save 758 kWh of energy, equivalent to 2,387 trees and a lot of valuable tax dollars.

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