A difficult, challenging day for all9/21/12 6:00 AM
One week ago today on Sept. 14 (2012), a TTC employee tragically lost his life doing his job. Peter Pavlovski was 49 years old. He leaves his wife, Gina, and three young children.
It was a shocking and devastating loss to Peter’s family, as well for his co-workers here at the TTC.
There are three parallel investigations ongoing now into this tragic incident. There is a mandated Joint Health and Safety Committee investigation, as well as a Ministry of Labour investigation, and an internal TTC investigation that is being led by the TTC’s Head of Safety.
The TTC is, and remains, one of the safest public transit systems in the world. Yet, when tragedy strikes, as it did last week, it’s incumbent on me as the CEO – and on our Board – to understand, fully, what happened to ensure it never happens again.
As a customer who relies on the TTC to get to where you need to go, you need to know that your safety is our first priority. The TTC will never compromise employee or customer safety in the name of service, or anything else. Delays may occur on the system that are inconvenient, and while we have a number of mechanisms to communicate those delays with you, you need to be assured that we will never operate a bus, streetcar or subway train unless it’s absolutely safe to do so.
I want to thank you, our customers, for the many kind words of sympathy you have shared with us and Peter’s family. I also want to thank you for your patience and understanding as we worked to augment service to get you to where you needed to go during a difficult and challenging day.
> Last Friday’s incident caused us to cancel the planned customer service town hall meeting scheduled for Etobicoke the next day, Sept. 15. Customer service remains a key priority for the TTC as we continue to modernize and improve the transit system in Toronto. The next town hall is scheduled for Thu., Nov. 15 at Toronto City Hall, starting at 7 p.m. I hope to see you there.
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