Editorial Archive

Vision statement a first step in transforming the TTC

10/12/12 6:00 AM

Shortly after taking up the position of CEO, I called for a five-year program to modernize and transform the TTC.

It seemed to me that while the TTC has many strengths and while it successfully moves 1.6 million customers a day (and rising), there was a need to re-invigorate all aspects of our service, and to change customer and stakeholder perceptions of the company.

To this end we identified 10 things that we needed to tackle in order to deliver this change. I will elaborate on each of these over the next 10 weeks.

Job number one was to identify a vision that all TTC staff could relate to, and that would guide everything that we do. It needed to draw on the TTC’s traditional values of Safety, Service, and Courtesy, and build on the good work of so many TTC staff over the years.

So we are working towards giving you a transit system that makes Toronto proud.

This will take time to achieve and it will need all 10 elements to be delivered. We have a head start in employing so many fantastic people who have an inherent pride in what they do to serve Toronto, but for whom there was no discernible vision to rally round.

That is now in place and I am quite convinced that we can evolve the TTC into a transit system that is a model for integrated, efficient, customer-led service. The acid test will be when you, our customer, tell us we have succeeded.

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