Delivery of early “quick wins” a sign of progress11/9/12 6:00 AM
In previous columns, I have described how the TTC has embarked on a five-year journey to transform customer satisfaction and to modernize the way we do things.
Culture change takes time, but customers should not have to wait to see improvements. For that reason, we are focused on what I call quick wins to show that we are serious about delivering better service. Quick wins are improvements that can and should be made right now, often for little or no cost.
System cleanliness and customer information are two areas that we have targeted so far. The introduction of end-of-line litter picking, whereby in-service trains are cleared of garbage each return trip rather than only at night, has proved a hit with customers who have noticed a difference in the cleanliness of vehicles.
Trackside walls have been cleaned, washrooms refurbished and we are looking at ways to deliver cleaner streetcars and buses while they are on the road. In parallel, our Transit Control team has stepped up the quantity and quality of information during disruptions, and we are speeding up the installation of information screens at key locations to keep you better informed.
Next up is the introduction of debit and credit facilities at all Collector Booths across the subway by early next year so that Metropasses can be purchased more conveniently.
> On a separate note related to the shelter bus issue, I am sorry to those customers that were asked to leave a 36 Finch West bus last week. Our policy is to use an empty bus wherever possible, and I very much regret the inconvenience caused to the customers involved.
The Coupler wants to keep you connected
The Coupler invites all employees and pensioners to sign up for TTC news and headlines via our mailbox at firstname.lastname@example.org. Simply send us an e-mail request from your personal e-mail address and include your full name, badge number or pensioner number and work location or home address. Note: personal information is for verification purposes only. Please call Senior Communications Advisor/Editor Mike DeToma at 416-393-3793, or e-mail email@example.com, for more information.
From the Archives
- Next up on Line 1 extension: Pioneer Village Station, 24/11/2017
- 30 days to go: York University Station, 17/11/2017
- Next stop on TTC Line 1 extension: Finch West Station, 10/11/2017
- TTC’s Line 1 extension just weeks from opening, 03/11/2017
- Countdown on to opening TTC’s Line 1 extension , 27/10/2017
- TTC staff impartial, professional public servants: City AG, 20/10/2017
- TTC family mourns Tom Dedes, 13/10/2017
- Have you got your PRESTO card yet? TTC Metropass now on PRESTO, 06/10/2017
- TTC adds all night subway service this weekend for Nuit Blanche, 29/09/2017
- Countdown on to TTC’s Line 1 extension, 22/09/2017