The TTC works hard to provide a great public transit service

Over 1.7 million people take the TTC each day. Ninety per cent of all Toronto homes and jobs are a five-minute walk away from a TTC bus stop, streetcar stop or subway station. And the TTC’s bus network carries more people than almost any other bus network in North America.

We are completing a 5-Year Service Plan & 10-Year Outlook

The TTC has a solid and steady customer base and we want to improve service to ensure they keep choosing us. Toronto is also growing, and we want more people to choose us more often. We know that reliability, crowding, and trip duration are all priorities for our customers. To help address these issues, improve existing experience on the TTC, keep pace with growth and support expansion of TTC’s rapid transit network, the TTC is completing a 5-Year Service Plan & 10-Year Outlook.

The 5-Year Service Plan and 10-Year Outlook will serve as a blueprint for continuous surface transit service improvements (i.e. bus and streetcar) to be delivered between 2020-2024. The Plan will serve as the basis for annual and 5-year operating budgets and 10-year capital budgets. The Plan recommends a number of service improvements that will help address issues with reliability, crowding, and trip duration. They will also improve customers’ experience on the TTC, keep pace with growth, and support expansion of the TTC’s rapid transit network. The Plan has been developed by accounting for an annual increase in service hours of 1%, which is in line with projected population and employment growth.

The vision for the Plan focuses on enhancing the TTC’s core competency: moving large volumes of customers safely, reliably, and swiftly across Toronto. The Plan will help the TTC support and achieve the vision, as well as the strategies in various City and Provincial policy documents, including the Official Plan.

Draft 2020-2024 Implementation of the 20-Point Action Plan

The 5-Year Service Plan 20-Point Action Plan is based on five pillars of opportunity, with proposed actions identified within each pillar. Each action has specific initiatives which are presented in a proposed timeline over the next five years. The implementation of each specific initiative is based on a number of interdependent factors, including an assessment of when resources will be available and the assumption that major projects (i.e. opening of Line 5 and Line 6) will be implemented as planned.

Frequently asked questions about the TTC’s 5-Year Service Plan 20-Point Action Plan.

Community consultation and pop-up events

To develop the 5-Year Service Plan & 10-Year Outlook, the TTC conducted extensive public consultations and involving our stakeholders in the planning process in efforts to seek feedback that would help to inform and shape the 5-Year Service Plan & 10-Year Outlook.

Phase 1 consultation results

An online survey was conducted in spring 2019. Read the survey results. 

Phase 2 consultation results

A City-wide Stakeholder workshop was held in June 2019. Read the workshop summary.

Six pop-up public consultations at different locations across the city were held in July 2019. Read a summary of the feedback received.

An online survey was conducted in summer 2019. Read the Phase 2 consultation survey results.

Phase 3 consultation results

An online survey was conducted in fall 2019. A final report will be available before the end of the year.

Sign up for Plan updates

If you would like to receive updates about this Plan, please send an email to, with the subject line “5-Year Service Plan & 10-Year Outlook.”


Frequently asked questions