The TTC works hard to provide a great public transit service

Over 1.7 million people take the TTC each day. Ninety per cent of all Toronto homes and jobs are a five-minute walk away from a TTC bus stop, streetcar stop or subway station. And the TTC’s bus network carries more people than almost any other bus network in North America.

We are completing a 5-Year Service Plan & 10-Year Outlook

The TTC has a solid and steady customer base and we want to improve service to ensure they keep choosing us. Toronto is also growing, and we want more people to choose us more often. We know that reliability, crowding, and trip duration are all priorities for our customers. To help address these issues, improve existing experience on the TTC, keep pace with growth and support expansion of TTC’s rapid transit network, the TTC is completing a 5-Year Service Plan & 10-Year Outlook.

Building on the foundation of the TTC Corporate Plan 2018 – 2022, the 5-Year Service Plan & 10-Year Outlook will bridge the gap between the TTC’s annual service plans and the longer-term plans by providing a transparent blueprint for continuous service improvements. It will do this by identifying existing and emerging opportunities for recommending immediate and longer-term service improvements.

How can the TTC improve service?

The emerging vision for the Plan is for the TTC to focus on improvements that directly enhance the TTC’s core-competency, mass transit: moving large volumes of customers safely, reliably and swiftly across the city. The emerging opportunities are:

  1. Improve surface transit schedules: The TTC can improve reliability, crowding, wait times and trip duration by updating all surface route schedules to provide customers with more punctual and dependable service.
  2. Prioritize transit on key surface transit corridors: The TTC can improve reliability, affordability, crowding, wait time and trip durations for hundreds of thousands of customers per weekday by prioritizing transit on high-demand, key corridors.
  3. Enhance the customer experience at key surface transit stop areas: The TTC can address reliability, crowding, wait times and trip duration by improving comfort and safety at high-demand, key stop areas.
  4. Provide new connections with new higher-order transit services: The TTC can address reliability, affordability, crowding, wait time and trip duration by providing new seamless connections to Line 5 Eglinton and Line 6 Finch West.
  5. Accelerate integration with regional transit agencies and complementary modes of transport: The TTC can improve wait times, trip duration and affordability by accelerating integration with other transit services and modes of transportation to improve access.

For more information on the emerging opportunities please read the June 2019 status Update of the 5-Year Service Plan & 10-Year Outlook

Community consultation and pop-up events

To develop the 5-Year Service Plan & 10-Year Outlook, the TTC will conduct extensive public consultations and involve our stakeholders in the planning process in efforts to seek feedback that will help inform and shape the 5-Year Service Plan & 10-Year Outlook.

Survey results

An online survey was conducted in spring 2019. Read the survey results here. 

An online survey was conducted in summer 2019. Stay tuned for a summary of survey results that will be posted soon.

Planned community consultation activities:

Pop-up public consultation occurred in early July, thank you to everyone that attended. Stay tuned for a summary of feedback that will be posted shortly.

Sign up for Plan updates

If you would like to receive updates about this Plan, please send an email to planning@ttc.ca, with the subject line “5-Year Service Plan & 10-Year Outlook.”

FAQ

Frequently asked questions

FAQ