538 Million Riders
- In 2015, the TTC set an all-time record of 538 million rides, surpassing its previous all-time total of 535 million set in 2014.
- TTC ridership has increased each year for the last 12 years. Total ridership in 2003 was 405.4 million.
- The TTC is projecting a new annual record ridership of 553 million in 2016. Ridership broke the half-billion plateau for the first time in 2011.
- The TTC’s highest single-day ridership in 2015 was 1.863 million customers on Nov. 27. In 2015, there were 22 days in which the TTC carried more than 1.8 million rides in a single day.
- On Aug. 3, 2015, the TTC carried its 30 billionth customer – or four times the world’s population – since its inception in 1921. With one billion customers carried approximately every 22 months, the TTC’s 31 billionth customer is expected in late May/early June 2017.
- Nearly 85 per cent of all local transit trips in the GTA are made on the TTC. With more than 1.7 million customers on an average weekday, the TTC maintains a cost-recovery rate of more than 70 per cent from the farebox – one of the highest on the continent.
- The TTC has the third largest ridership in North America, after Mexico City and New York City – cities with populations greater than eight million people.
Rider Stats (in millions)
2015 at a Glance
- January 19: Toronto Mayor John Tory and TTC Chair Josh Colle announced a $95-million investment to significantly expand and enhance transit service, reduce wait times and crowding and reverse the service cuts that were imposed on the TTC in 2011. The Mayor and Chair also announced that children 12 and under will ride the TTC for free starting on March 1.
- February 2: The TTC Board approved the 2015 Operating Budget with $95-million worth of new and enhanced service priorities to meet ridership demand across the city, such as: more bus and streetcar service at off-peak periods to reduce crowding and benefit 55 million customer trips and add 1.8 million new customer trips; a city-wide network of 10-minutes or better service frequency to benefit 48 million customer trips and add 1.8 million new customer trips; new express bus services at off-peak periods; phased-in restoration of all-day, every day service on the vast majority of bus and streetcar routes; and expand the overnight Blue Night Network with 12 additional bus and streetcar routes and add 300,000 new customer trips.
- March 1: New fare rates in line with the rate of inflation took effect. The pricing change saw a 10-cent increase in the price of a single Adult token ($2.80 from $2.70) and a proportionate increase to all other fares, plus a one-trip increase in the price of the Adult Metropass. Cash fares remained unchanged while the Child fare was eliminated.
- April 13: The TTC announced a new agreement with Bechtel Canada Co. for the project management of the Toronto-York Spadina Subway Extension, which reset the opening of the subway line into York Region to the end of 2017.
- June: The TTC’s Employee Support and Court Advocate Program won the Canadian Urban Transit Association’s Leadership Award for Safety and Security.
- June 7: The TTC removed its 41 remaining Sunday-only streetcar stops that had been in place since the 1920s.
- June 17: St George, Bay and Bloor-Yonge and the entire ‘U’ on Line 1 became the first stations to provide customers with cellular phone service as WIND Mobile signed on to the TTC’s cellular network. TTC riders with WIND had access to unlimited talk, text and data service underground.
- July 2: Federal Finance Minister Joe Oliver, Provincial Tourism, Culture and Sport Minister Michael Coteau, TTC Chair Josh Colle and TTC CEO Andy Byford officially marked the completion of major renovations at Union Station.
- July 8: TTC riders and Pan Am spectators were able to purchase a Day or Group Pass using their iOS and Android devices. The e-Ticketing option was introduced in advance of the Pan Am/Parapan Am Games.
- July 9: The TTC’s massive and highly successful Pan Am/Parapan Am Games transit service got underway. Frequent and convenient transit service was provided to all Games venues in Toronto. The TTC enlisted more than 1,600 employees as customer ambassadors. Pan Am service ran until July 27. Parapan Am service operated from Aug. 6-15.
- July 19 & July 26: Sunday subway service started at 6 a.m. as part of the TTC’s commitment to keep the city moving during Pan Am Games.
- August 3: The TTC carried its 30 billionth customer. To mark the ridership milestone, longtime MDP subscriber, Grant Scott of Toronto, was selected to receive a free Metropasses for a year. It was presented to him by TTC Chair Josh Colle and CEO Andy Byford at Davisville Station on Aug. 24.
- August 21: Subway Musicians’ Auditions kicked off at the CNE. The three-day event to award 74 licences takes place every three years.
- September: The installation of PRESTO smart card readers began in mid-September on the legacy CLRV and ALRV streetcar fleet. The entire fleet was PRESTO-enabled by the end of the year.
- September 28: The 10th new low-floor streetcar (#4411) entered service on the 509 Harbourfront route.
- September 29: TTC Chair Josh Colle and Deputy CEO Chris Upfold introduced the first bike repair stop outside Davisville Station. The bike stands were installed at 10 stations.
- October: The TTC’s focus on continuous improvement began to show dividends as customer satisfaction rose to an all-time high of 81 per cent, according to the Q3 Customer Satisfaction Survey.
- October 15: The first rebuilt ALRV (#4217) re-entered service on the 501 Queen route. In total, 30 ALRVs will undergo a major life-extension overhaul to improve reliability and ensure continuous and safe operation.
- November 22: New streetcar #4405, operated by Russell’s Joseph Martinez, became the first vehicle to run out of Leslie Barns, the newest carhouse at the corner of Leslie Street and Lake Shore Boulevard East. The Barns, still under construction, is expected to be fully occupied in early 2016.
- December 14: Proof of payment (POP) and all-door boarding went into effect on all 11 streetcar routes. TTC riders with POP could board any streetcar through any door.
- December 31/January 1, 2016: For the third consecutive year, the TTC offered free New Year’s Eve rides courtesy of Corby Spirit and Wine.
A simple solution to unlocking gridlock: in the A.M. rush it takes 55 cars* to carry 61 commuters who can otherwise be comfortably seated on one articulated streetcar heading downtown.
*Average 1.11 automobile occupancy for inbound trips to the city of Toronto.
Modernizing the TTC
A transit system that makes Toronto proud.
To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of Safety, Service and Courtesy.
To keep Toronto moving as we transform public transit and modernize the TTC.
Our 7 Strategic Objectives
To keep the TTC moving in the right direction, the TTC has defined seven strategic objectives to help realize Our Vision. They are: Safety, Customer, People, Assets, Growth, Financial Sustainability and Reputation.
Our Core Value
Valuing time. For most, public transit represents the fastest and most cost-effective way to move around Toronto. At the TTC, this means valuing both the quality and quantity of time our customers spend with us. Valuing time lies at the heart of everything we do and everything we measure – it’s a strong and deep-seated principle that will guide us forward.
Key Performance Indicators (KPIs)
Among the tools and targets that will help in the drive to modernize the TTC is the Key Performance Indicators. The TTC measures critical items, such as punctuality, reliability, financials, and safety and security. A daily report shows at a glance how the TTC did on the previous business day to meet its commitment to provide punctual Subway/RT, bus and streetcar service, as well as reliable up-time availability of elevator and escalator service in subway stations. The KPI also includes a Customer Satisfaction Survey/Mystery Shopper Survey, which is valuable for measuring what customers are saying and feeling about the TTC. As well, each month the CEO’s Report presented to the TTC Board and public provides greater detail on performance, creating greater accountability to our customers.
TTC Stop Stats
Total number of service stops served by TTC vehicles in Toronto and the GTA.
Total number of bus stops (inside Toronto).
Total number of bus stops (outside of Toronto served by contracted TTC vehicles).
Total number of streetcar stops (all inside Toronto).
Total number of accessible stops.
Total number of stops with shelters.
Total number of accessible stops served by TTC vehicles in Toronto and the GTA (7,288 within Toronto [7,259 bus/29 streetcar stops], 503 bus stops outside Toronto).
Request Stop Program
Any TTC customer who is travelling alone by bus, between 9 p.m. and 5 a.m., can take advantage of the TTC’s Request Stop Program. Request Stop allows a customer who may be feeling vulnerable to exit the bus at a location between regular TTC stops. Here’s how it works:
- When the customer is at least one TTC stop ahead of where he or she would like to exit the bus, he or she will advise the Operator that a Request Stop is being made. Please note that the Operator must be able to stop the bus safely to meet the request.
- The customer will exit the bus by the front doors. The rear doors will remain closed. Reminder: Request Stop is not available on streetcars. Streetcars travel in the middle of the roadway too far from the sidewalk to let customers exit the vehicle safely at an unmarked stop.
Stops Between Stops
TTC Operators may exercise discretion when it comes to stopping their bus between regular TTC stops for any customers expressing a genuine need to exit the vehicle, regardless of gender or time of day. The only restrictions are:
- Whatever the location, the TTC vehicle must be able to stop in a safe manner.
- The Operator must have an unobstructed view out of the front doors and must be able to inspect the bus mirrors.
- Whatever the reason to stop between stops, the person making the request must truly be in need (i.e. personal safety or has a disability).
Official Opening Dates
- Yonge Subway (Eglinton to Union): March 30, 1954
- University Subway (Union to St George): February 28, 1963
- Bloor-Danforth Subway (Keele to Woodbine): February 25, 1966
- Bloor-Danforth Subway Extensions to Islington and Warden: May 10, 1968
- Yonge Subway Extension to York Mills: March 30, 1973
- Yonge Subway Extension to Finch: March 29, 1974
- Spadina Subway (St George to Wilson): January 27, 1978
- Bloor-Danforth Subway Extensions to Kipling and Kennedy: November 21, 1980
- Scarborough RT: March 22, 1985
- North York Centre Subway Station: June 18, 1987
- Harbourfront Light Rail Transit: June 22, 1990
- Spadina Subway Extension to Downsview: March 31, 1996
- Spadina Streetcar: July 27, 1997
- Harbourfront Extension: July 21, 2000
- Sheppard Subway (Sheppard-Yonge to Don Mills): November 22, 2002
- York University Busway: November 20, 2009
The TTC is responsible for establishing, operating and maintaining a local passenger transportation system within the urban area of the city of Toronto.
The TTC is a City of Toronto board and a body corporate. The TTC is governed by an 11-member Board consisting of both City Councillors and members of the general public.
The Board establishes service and fare levels to ensure that customer demand is met and budgets are balanced. The Board also: approves corporate policies relating to the operations of the TTC and its employees; directs labour and employee relations matters; and provides oversight in relation to the establishment, operation and maintenance of the transit system.
The TTC is responsible for presenting its Board with a balanced budget each year. City Council approves the annual operating subsidy it makes to the TTC. Decisions on fare and service levels are made by the Board.
Board meetings are generally held monthly in public to review policy and operating matters of the TTC. All members of the Board serve at the pleasure of City Council.
Councillors are appointed to the TTC Board by City Council on recommendation of the City of Toronto Striking Committee. Citizen members are appointed to the TTC Board by City Council through the City’s Public Appointments process. The TTC Chair is elected representative appointed by a vote of City Council. The TTC Vice-Chair is a citizen member appointed by a vote of the TTC Board.
- Crisis Link is a program available on every subway platform. It’s designed to encourage anyone contemplating suicide to use the payphone at the Designated Waiting Area at each platform. The direct-dial button connects callers with a trained counsellor at the Distress Centres of Toronto.
- The TTC, in partnership with Distress Centres and Bell Canada, provides Crisis Link to offer hope to those at risk of suicide.
- The phone call is free and confidential. Counsellors will talk with the caller and assess the risk to the individual who is considering suicide. Distress Centres staff will contact the TTC’s Transit Control Centre to implement the appropriate measures to ensure the individual remains safe.
- In 2012, Crisis Link earned the TTC a Corporate Leadership Award from the Canadian Urban Transit Association. In 2011, the TTC received the Arnold Devlin Community Service Award, presented by the Ontario Association for Suicide Prevention, in recognition of its suicide prevention programs: Crisis Link, Gatekeeper and Acute Psychological Trauma.
Growth and Expansion on the TTC
The TTC is installing a state-of-the-art subway signalling system that will pave the way for an Automatic Train Control system, which is a Communications Based Train Control system. The new signalling system, which will provide for 25 per cent additional train capacity, is scheduled for full operation on Line 1 (Yonge-University) by 2020.
In 2015, new streetcar #4405 was the first vehicle to run out of Leslie Barns, the TTC’s new streetcar maintenance and storage facility at Leslie Street and Lake Shore Boulevard East. The Leslie Barns will house the new fleet of accessible streetcars. The modern 26,000-square-metre carhouse is built to Toronto Green Standard and is equipped with up to 30 service bays. The new carhouse has a green roof, a streetcar simulator training room, storage tracks, a substation and a storm water management pond.
The TTC is working jointly with Metrolinx to adopt the PRESTO fare card system across the transit system. In 2015, PRESTO payment was available at 26 stations and on all new, low-floor and legacy streetcars. Expansion to the TTC bus fleet, and the remainder of the subway system, is scheduled to occur in 2016. The first two new streetcars activated with PRESTO smart card technology entered revenue service on November 30, 2014. When fully deployed the TTC will be the largest transit system in Canada using PRESTO, with more than 10,000 devices on more than 1,900 vehicles and in all subway stations (including the Spadina Extension). The TTC and Metrolinx signed a master agreement to supply the PRESTO smart card technology across the system in November 2012.
Contact the TTC
TTC Routes, Schedules & Fares: 416-393-INFO (4636) (for 24-hour recorded voice service; operator-assisted service from 8 a.m. to 6 p.m. daily, except statutory holidays). TTY Line: 416-481-2523.
Lost & Found (Bay Subway Station): 416-393-4100 (for Monday-Friday walk-in service, 8 a.m. to 5 p.m.; phone inquiries: Monday-Friday, noon to 5 p.m., closed weekends and holidays). TTY Line: 416-338-0358.
Customer Complaints/Compliments: 416-393-3030 (7 days a week, 7 a.m. to 10 p.m. Walk-in service to Customer Service Centre [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m., closed holidays); extended hours, 7 a.m. to 7 p.m. every Thursday, and the first and last business day of each month). TTY Line: 416-338-0357.
Metropass Discount Plan Office: 416-397-8827 (Monday-Friday, 8:30 a.m. to 5 p.m., closed weekends and holidays. Walk-in service for MDP Office [above Davisville Station] Monday-Friday, 8:30 a.m. to 5 p.m.; extended hours, 7 a.m. to 7 p.m. every Thursday and the first and last business day of each month).
TTC Photo ID Facility: Sherbourne Station, in-person visits weekdays, 3 p.m. to 7 p.m., Saturdays 10 a.m. to 4 p.m., closed Sunday and holidays. Not accessible by elevators.
Elevator Service Status: 416-539-LIFT (5438) or 416-393-4636, press 5, then 2.
TTC online: The TTC is continually expanding its ability to communicate critical information to its customers. Anyone can receive information about disruptions, route changes and events at www.twitter.com/TTCnotices or like the TTC on Facebook at www.facebook.com/TTCnotices or post a comment or suggestion at .www.twitter.com/TTChelps. To receive Subway/RT service disruption notifications by e-mail, go to ttc.ca and register under Service Advisories. E-mail alerts include a route filtering feature and elevator status updates.
Wheel-Trans: Trip booking: mywheel-trans.ttc.ca, 5 a.m. to 11 p.m.; RideLine 416-397-8000, 5 a.m. to 11 p.m.; Reservations 416-393-4222, same day: 5:30 a.m. to 11 p.m., advanced: 7 a.m. to 11 p.m.; TTY 416-393-4555, 7 a.m. to 11 p.m.; Priority Line 416-393-4311, 24 hours; Customer Service 416-393-4111, Monday-Friday, 8 a.m. to 4 p.m.
TTC mailing address: 1900 Yonge Street, Toronto, Ontario, Canada, M4S 1Z2