Exhibit 1 – 42 Cummer route map
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TORONTO TRANSIT COMMISSION
REPORT NO.
MEETING DATE: JUNE 22, 2005
SUBJECT: POST-IMPLEMENTATION
REVIEW 42 CUMMER WEEKDAY MIDDAY SERVICE TO MIDDLEFIELD ROAD
It is recommended that
the Commission:
1.
Approve the elimination of trial Monday to
Friday midday service on the 42A Cummer
route, east of Kennedy Road, effective October 17, 2005, because of
unsatisfactory ridership and financial performance; and
2.
Forward this report to City of Toronto
Councillors Balkissoon and Del Grande, and the City of Toronto.
The elimination of this
trial service would result in annual savings of approximately $33,500 in net
direct costs.
This
report is the post-implementation review of Monday to Friday midday service on
the 42A Cummer route, east
of Kennedy Road to Middlefield Road.
At its meeting on June 16, 2004, the Commission
approved:
That staff be
directed to extend the 42 Cummer
route east of Kennedy Road on a six month trial basis commencing September
2004, with a report back on the results of this change at the conclusion of the
trial.
This
service began a trial period of operation in September 2004, as directed by the Commission.
A map of the 42 Cummer route is shown is shown in Exhibit 1.
Post-Implementation
Reviews
The TTC uses a
formal process for planning and evaluating service changes based on a set of
Commission-approved service standards. Every new service that the TTC
introduces is initially operated on a trial basis. After a minimum six-month
trial period, when ridership on the service has approached a mature state,
passenger counts are taken, the performance of the route is reviewed, and a
recommendation is made regarding its future. All service changes are reviewed
to ensure that the original objective of better service for customers has been
met. New routes and extensions, which have been introduced at an additional
cost, undergo a ridership and financial review to check that the service has
met established standards of acceptable financial performance. The overall
review also considers comments that have been received from customers and the
community, and the experience that has been gained in operating the service.
A service change, which has met its performance
objectives, is recommended to be made a regular part of the TTC system. If a
service change has been unsuccessful in some way, then a recommendation is made
to either make further changes for another trial period or to remove the
service. The compulsory post-implementation review of every trial service
change ensures that the success or failure of every service change is assessed
consistently and fairly, and that there is full accountability to the
Commission on matters which affect the service that is provided to customers.
Most
service changes implemented through this process have been successful. Of the 61
trial service changes made since 1998, 44 of the changes attracted sufficient
ridership that they meet the TTC’s financial performance targets, and are now a
regular part of the TTC system.
The new midday service on the 42A Cummer route, east of Kennedy Road to
Middlefield Road, began on Tuesday, September 7, 2004. Before the change was
made, service on the 42A Cummer
route operated east of Kennedy Road to Middlefield Road only during the peak
periods from Monday to Friday. Service during the midday from Monday to Friday
operated only as far east as Kennedy Road. The new extended midday service
operates every 30 minutes, from approximately 9:45 a.m. to 2:15 p.m.,
Monday to Friday. One bus was added to operate the new midday service.
Operation of the new service east of Kennedy Road costs approximately $33,500
per year in net direct operating costs.
New midday service east of Kennedy Road was originally
considered as part of the report on Service
Improvements for 2004, but was not recommended as the service was not
expected to attract enough ridership to achieve the TTC’s minimum financial
standards. It was forecast that approximately 125 passenger-trips per day would
use the new midday service east of Kennedy Road service where 175 per day would
be needed to achieve acceptable financial performance.
Councillors Del Grande and Balkissoon requested that
the trial service proceed because they had received many requests for service
from residents in the area and they believed that the ridership could be higher
than forecast. The Councillors noted there are elderly care/retirement homes
served by the route, notably, the Yee Hong Centre for Geriatric Care at 2311
McNicoll Avenue, and the Monsheong Scarborough Long-Term Care Centre at 2030
McNicoll Avenue that may generate more transit ridership than is typical for
areas such as this. On this basis, the Commission agreed to proceed with the trial
service.
Ridership on the New Service
Counts of passengers on the trial service show that
approximately 80 customer-trips are made each day on the new service which is
significantly less than the ridership required to meet acceptable financial
standards. The number of new customer-trips on the service attracted to the TTC
is estimated to be less than 15 each day. The financial performance of the new
service is 0.09 new customers per net direct dollar of operating cost, which is
below the minimum standard of 0.23.
There is no opportunity to reduce the operating costs
of the new midday service. One bus was added to operate the service, and so
less service cannot be operated. Operation of a midday service over a shorter
distance would not substantially reduce costs, as one additional bus would
still be required.
Because the new service does not meet the minimum
financial standard, and there is no prospect of reducing costs or improving the
financial performance of the service, it is recommended that midday service
east of Kennedy Road be eliminated, effective Monday, October 17, 2005. The
last day of service would be Friday, October 14, 2005.
With this change, service east of Kennedy Road to
Middlefield Road on the 42A Cummer
route would operate during the peak periods only, from approximately 6:45 a.m.
to 9:45 a.m. and from 2:15 p.m.
to 6:20 p.m. Customers who now use the midday service east of Kennedy
Road will have to walk to the remaining 42 Cummer
service on McNicoll Avenue, just west of Kennedy Road; or walk to bus stops on
the 43 Kennedy, 57 Midland, 21 Brimley,
129 McCowan North, or 130 Middlefield
routes.
Since the route extension began
operation in September 2004, three formal communications have been received by
the TTC expressing dissatisfaction with the new service, citing infrequent
service and low ridership.
Operational
Issues
The operation of the new midday service has been
satisfactory.
The post-implementation review of the trial period of
operation of new services is an important part of the TTC’s service standards.
The 42A Cummer midday service
east of Kennedy Road does not meet the minimum financial performance standards
and so should be discontinued.
-------------
June
15, 2005
11-57-57/82
Attachment: Exhibit 1 – 42 Cummer
route map
Exhibit 1 – 42 Cummer route map