The TTC and York Region Transit (YRT) are working together to develop a new 5-Year Fare Policy and 10-Year Fare Collection Outlook.

As part of this process, the TTC and YRT will be reviewing changes and improvements to the way customers pay their fare, including fare options that are available for people to use, pricing and cross-boundary travel. This is an important project that will work to improve the overall customer experience and create a simple and consistent fare system, for both the TTC and YRT

We want to hear from you!

We want your feedback as we make improvements to our fare policies. Please complete our 5 to 10-minute survey through one of the options below:

The survey will be available until February 18, 2021.

If you have any questions or require accessibility accommodation, please contact TTCFares@ttc.ca

Focus groups will begin in February 2021. More details will be shared in the coming weeks.

Background

5-Year Fare Policy

The key objective is to develop a complete fare policy that considers all fare options including zero-fare to full-cost recovery. The work will identify policy goals such as equity, affordability, revenue and ridership. It will also identify limits and opportunities in the current fare structure that effect fare policy decision making.

10-Year Fare Collection Outlook 

The key objective is to develop a fare collection outlook over a 10-year period that will achieve policy goals and objectives. The creation of the 10-Year Fare Collection Outlook will follow the direction provided by the 5-Year Fare Policy. During review of the current fare collection model, research will be conducted on industry trends and best practices. It will also look at any improvements that can be made.

Full details of the 5-Year Fare Policy and 10-Year Fare Collection Outlook.

Next steps

The 5-Year Fare Policy and 10-Year Fare Collection Outlook are being developed in three phases over the course of a 12-month period, to be completed at the end of 2021.

Phase 1: Situation Analysis 

The Situation Analysis will involve best practice research by looking at fare policies from other regions around the world. This research will help to inform the creation of future fare products, structure and pricing.

Phase 2: Future Direction

The second phase will involve creating a fare policy statement, based on findings from the Situation Analysis. A range of policy goals will aim to address important factors such as affordability, equity, fare integration (cross-boundary travel), revenue and ridership.

Phase 3: Implementation

This final phase will outline the preferred fare structure, fare products and pricing. The 5-Year Fare Policy will also include an implementation plan with action steps for the next five years. This includes a forecast of revenue and ridership impacts, and a monitoring and evaluation plan to ensure goals are being achieved.

Timelines

Phase 1:

  • Ongoing until February 2021
  • Includes the online and telephone survey
  • Includes focus groups which will begin in February 2021

Phases 2 and 3:

  • Will occur from April to September 2021
  • Additional surveys and focus groups will occur throughout 2021
  • Virtual Town Halls will be held around April/May 2021 and July 2021, providing another opportunity to provide your feedback