A Wheel-Trans operator assisting a customer.

What’s new at Wheel-Trans

Call for volunteers - Family of Services Pilot now underway

The Family of Services Pilot is an important initiative that will help transform the way accessible public transit services are delivered to persons with disabilities. This pilot will help us learn about how persons with disabilities use conventional transit services such as the bus, subway and streetcar, so that we can create a better customer journey. We are looking for volunteer participants who are interested in sharing  their experiences. More information about the Family of Services Pilot can be found here.

To volunteer as a Family of Services Pilot participant, please email TTCFOS@ttc.ca or call 416-393-4111.

Eligibility

As of January 1, 2017, Wheel-Trans expanded its eligibility to include persons with sensory, cognitive, mental health and physical disabilities. As we progress through these changes, we are here to support you. Whether you are a new applicant or a long-time customer, Wheel-Trans is here to provide a service that promotes dignity, spontaneity and independence.

Eligibility is determined by assessing how a person’s disability impacts their ability to travel on conventional transit (i.e. bus, streetcar or subway). Eligibility is not based on disability type, income or age. Our new processes strive to achieve equity rather than equality. This means that there is no one-sized fits all approach to delivering transportation for persons with disabilities. It is about matching the right level of service to each customer, based on their individual abilities. More information about eligibility can be found here.

For our current customers, your current level of service will not change.

We will need to recertify all current customers in the future to ensure that the eligibility criteria are applied consistently to all customers. How and when recertification will take place is still being planned.

Use of video on Wheel-Trans

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca