Wheel-Trans COVID-19 updates

We’re committed to keeping our customers and staff safe. Get information on changes to Wheel-Trans in-person applications, cleaning and safety initiatives, and more.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

Wheel-Trans

This year Wheel-Trans is celebrating its 45th year of providing accessible transit service to our customers with disabilities. A milestone to be celebrated!

Wheel-Trans provides 4.2 million trips a year to its over 42,000 customers. Our Wheel-Trans team accommodates 99.9% of all trips booked by our customers either online or by phone. Our 10-Year Transformation Strategy that includes the transitioning of customers with conditional eligibility to conventional services continues to move forward successfully. This is thanks in large part to the support of our customers who let us know what we’re doing right and how we can improve. It is our ongoing commitment to provide a safe and comfortable Wheel-Trans experience to all customers now and into the future.

Be scent aware

Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Eligibility re-assessment process

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca