Wheel-Trans COVID-19 updates

We’re committed to keeping our customers and staff safe. Get information on changes to Wheel-Trans in-person applications, cleaning and safety initiatives, and more.

Wheel-Trans operator and passenger in subway stationCommunity BusCustomer exits a TTC bus

Customer Service Centre

The Customer Service Centre at 1900 Yonge Street, above Davisville station has reopened with modified hours of operation. We strongly suggest that customers wear a face covering or mask if visiting the office.

Only two customers will be permitted in the office at a time.

Hours of operation: Monday to Friday 8:30 a.m. - 4:30 p.m.

The following alternate service options remain available:

  • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations or online at prestocard.ca.
  • For general TTC information, contact our Customer Information office by telephone seven days a week from 8 a.m. to 6 p.m. at 416-393-4636.
  • To submit a complaint or compliment about the TTC, contact Customer Service by telephone seven days a week from 7 a.m. to 8 p.m. at 416-393-3030 or submit online.
  • Photo ID Services are not available at this time.

Wheel-Trans

This year Wheel-Trans is celebrating its 45th year of providing accessible transit service to our customers with disabilities. A milestone to be celebrated!

Wheel-Trans provides 4.2 million trips a year to its over 42,000 customers. Our Wheel-Trans team accommodates 99.9% of all trips booked by our customers either online or by phone. Our 10-Year Transformation Strategy that includes the transitioning of customers with conditional eligibility to conventional services continues to move forward successfully. This is thanks in large part to the support of our customers who let us know what we’re doing right and how we can improve. It is our ongoing commitment to provide a safe and comfortable Wheel-Trans experience to all customers now and into the future.

Fares and PRESTO - Wheel-Trans

Until further notice, no cash fares, TTC tokens, or TTC tickets will be accepted on Wheel-Trans and contracted sedan taxis. Customers can still pay with a PRESTO card or PRESTO ticket. Customers will not be refused a trip if they do not have a PRESTO card or PRESTO ticket but still wish to travel.

Bus boarding

If you travel on a TTC bus you will be able to board at both the front and back doors. We are making this change to allow for further social distancing. Here’s how it works:

  • Anyone who requires the ramp kneeling feature or is traveling with someone as a support person should board and exit the bus through the front door.
  • All PRESTO card and PRESTO Ticket customers should enter the bus through the rear doors and tap their card or ticket on the reader beside the door when they board.
  • All customers who do not require the ramp or kneeling feature should exit the bus through the back doors.

TTC Photo ID Facility at Sherbourne Station

Please be advised that the TTC Photo ID Facility at Sherbourne Station is closed until further notice.

Post-Secondary Students who require a TTC Photo ID card can get one when the facility re-opens. Until then, it is recommended that Post-Secondary Students without a TTC Photo ID carry their current school student card and/or proof of enrolment. TTC Fare Inspectors are aware of this temporary arrangement.

For any questions, please contact our Customer Information office by telephone at 416-393-4636.

Lost Articles Office – open to the public

TTC Lost Articles is open to the public with modified hours of operation.

If you have lost something on the TTC, please call us between 12 p.m. and 4 p.m., Monday to Friday at 416-393-4100. If we have your item, please come and pick it up from our office at Bay Station between 8 a.m. and 12 p.m. Monday to Friday.

Please avoid visiting the Lost Articles Office at Bay Station unless you have called us and confirmed that we have your item. Only one customer is permitted into the vestibule of the Lost Articles Office at a time. Please line up outside the door and only enter if the vestibule is empty.

Be scent aware

Please avoid the use of strong scents when travelling. Strong scents can have adverse health effects on customers.

Eligibility re-assessment process

All Wheel-Trans buses are equipped with cameras and video recording systems. The information and images collected by these systems may be used as part of the eligibility re-assessment process. This information is communicated to the public by:

  • Decals on Wheel-Trans vehicles
  • Personal information and privacy statement in the Wheel-Trans Application Form, Appeal Form, Customer Welcome Package and ttc.ca