Winter service reminders and safety tips

  • For the safety of our customers and drivers, please make sure all ramps, driveways and sidewalks are clear of ice and snow.
  • If you require assistance with snow removal from your private property, Access Toronto will direct you to a local agency that may provide this service, please call 311 Toronto.
  • Ice grippers for extra traction on slippery surfaces can be added to the rubber tips on the end of canes. Shoes and boots with deep treads will help provide extra traction.
  • Service will likely be delayed when it snows or is unusually cold. To ensure your comfort while you wait, be sure to dress warmly.
  • For your safety, ensure that your mobility device is in good repair and wheels are properly inflated and have lots of tread.

Regular service cancelled over holidays

  • Only Regular rides to dialysis will be maintained from December 22, 2013 to January 4, 2014. All other Regular trips will be automatically cancelled.
  • If you know that you will still require your Regular rides during the holiday period, beginning December 15, 2013, go to mywheel-trans.ttc.ca to rebook or call the Reservations Office at 416-393-4222.

Snow advisory

If by 3:00 p.m. the day before you are booked for Wheel-Trans service, the weather forecast calls for a snowfall of 8 cm or more, we ask customers to consider cancelling all non-essential rides. If it snows on the day of service, go to mywheel-trans.ttc.ca or the RideLine at 416-397-8000 for further updates and instruction. Rides cancelled during a snow advisory will not be included in the Late Cancellation/No-Show Policy.

Service to major shopping malls

From November 24 to December 31, 2013, Wheel-Trans will only be using one location at these Shopping Malls:

  • Yorkdale Shopping Mall - Shoppers Drug Mart entrance
  • Scarborough Town Centre - TD Bank entrance
  • Fairview Mall - Shoppers Drug Mart entrance 
  • Cloverdale Mall - Dollarama entrance
  • Sherway Gardens - Sporting Life entrance

Service to other malls remains unchanged.

Please remember: Drivers will not carry parcels, bags or boxes for you. If you require assistance, please bring along an escort.

My TTC e-Services

By registering with My TTC e-Services you can choose to receive convenient and important service alerts by email. My TTC e-Alerts are real-time email notices that keep you informed of all major subway/RT, bus, elevator and streetcar service disruptions. Additional TTC email communications are available if you wish to follow our News or Media. You will be able to customize My TTC e-Alerts to your usual surface, subway or RT route and days/times that you typically travel. That way, you only receive notices of delays that affect you. You can also receive TTC email communications such as News Releases, Media Advisories and Construction/Prolonged Diversion Announcements. In addition, you can also follow us on

TwitterThis is an external website and will open in a new window. @ TTCnotices  

Please register with My TTC e-Services.

Electronic version of newsletter

If you would prefer an electronic version of the CommunityLink emailed to you, please email wtcs@ttc.ca with your name, registration number and valid email address.

Elevators and escalators - easier access at TTC stations

TTC elevators serve 32 of the system’s 69 subway and Scarborough RT stations. These elevators are specially designed for people in wheelchairs, scooters, walkers, other mobility devices or baby strollers.

Elevators are available at these Subway/RT stations:

• Yonge-University-Spadina Subway: Downsview, Eglinton West, St George, Queen’s Park, Osgoode, St Andrew, Union, Queen, Dundas, Bloor-Yonge, St Clair, Davisville, Eglinton, York Mills, Sheppard-Yonge, North York Centre, Finch.

• Bloor-Danforth Subway: Kipling, Jane, Dundas West, Bathurst, Spadina, St George, Bloor-Yonge, Broadview, Pape, Main Street, Victoria Park, Kennedy.

• Sheppard Subway: Sheppard-Yonge, Bayview, Bessarion, Leslie, Don Mills.

• Scarborough RT: Kennedy, Scarborough Centre.

To date, 32 stations are accessible. The TTC’s elevator installation project (Easier Access Phase 3) is scheduled to make the remaining 37 stations accessible by 2025 with the addition of elevators, easier access fare gates, automatic sliding doors and other modifications.

Elevator/escalator operating status

The Elevator Service Status Line is 416 539-LIFT (5438). Updates on the operating status of TTC elevators are available 24 hours a day, seven days a week.

Message from the Advisory Committee on Accessible Transit (ACAT)

Using public transit, which includes Wheel-Trans, is all about sharing the ride. With approximately 900 new customers registering every month, the ongoing challenge is to provide the rides. Wheel-Trans provides over 3 million rides each year!

As customers we all experience the same challenge when our trips are placed on the waiting list, we get a busy signal or wait on the phone to speak with a Reservationist, our rides are longer to get to our destination, etc. Share-riding, (scheduling as many customers as possible on each vehicle) allows for more service within the existing TTC budget.

What can we do to get the most service? 

  • Be ready when our vehicle arrives and prepared to board and be on our way.
  • Have our fare/Metropass ready to show the driver.
  • Only book rides that we will use. Cancel our trips by 11:00 p.m. the night before. Each day, 15% of trips are cancelled, these are trips that could have used by other customers 
  • Whenever possible, travel on the conventional buses and subway for all or part of our trip. You will have more freedom to travel when you like without having to plan ahead for trips.   

Learn more about using the TTC accessible transit service.

If you are using the regular TTC accessible service and run into a problem, like an elevator not working, speak with the subway station Collector, who will help to get you to your destination. We, the members of the Advisory Committee on Accessible Transit (ACAT), represent you in providing advice on accessible transit to the TTC.  

Angela Marley - ACAT Chair

If you have suggestions or comments, please contact the ACAT Chair at acat@ttc.ca or Wheel-Trans Customer Service at wtcs@ttc.ca  or
416-393-4111.

Personal favourites address for Internet or RideLine trip booking

Your Personal Favourites Address List is used for booking your trips on the Internet or on the RideLine. If you have already provided these addresses to us or do not use Internet or RideLine trip booking, it is not necessary to send this form. Use this form to add additional addresses to your Personal Address List. Keep a copy of these addresses for your own information.

Email your list to: wtcs@ttc.ca or
Fax to: 416-338-0126 or
Mail to: Wheel-Trans Customer Service, 580 Commissioners Street, Toronto, Ontario M4M 1A7

Personal information is collected under the authority of the City of Toronto Act, 1997 (No.2) S.O. 1997, Chapter 26, Part IV, Section 30 and will be used to assist in booking your Wheel-Trans rides. Questions regarding this collection should be directed to Wheel-Trans at (416) 393-4111.

Easier Access on the TTC - Making the TTC the Easier Way

For getting around Toronto, the better way is becoming the easier way for seniors and persons with disabilities. The Toronto Transit Commission is committed to improving access to the conventional system for all its customers. The TTC has made huge strides over the past decade to make public transit more accessible for everyone. The TTC’s bus fleet is entirely wheelchair and scooter friendly, as are all 170 bus routes. Looking ahead to the TTC’s streetcars of the future, those too, will be low-floor and accessible.

mywheel-trans.ttc.ca

Internet Trip Booking:

(Available from 5:00 a.m. - 11:00 p.m., 7 days a week)
When you book your Occasional Trips at mywheel-trans.ttc.ca, you are able to choose from:

  • Your Favourites List 
  • Common Landmarks  These are the addresses of all major hospitals, shopping malls, entertainment facilities, Community Centres and any other locations that we provide rides to on a regular basis. It is not necessary to add these addresses to your favourites because they are available for everyone to choose.
  • Any destination Addresses that you have booked a trip to in the last 6 months.

Definitions

  • An Occasional Trip is a trip that you are booking to and from a destination to arrive or depart at a specific time on a specific date. You only require this trip one time. The trip request can be made up to 7 days in advance.
  • A Regular Trip is a trip you are booking to and from a destination to arrive or depart at the same time for at least two (2) weeks in a row.
  • A Regular Trip Interruption is when you place a Regular Trip request on hold for a specific period of time.
  • Your Favourites List is comprised of your Home address, Pick-Up address, Work address, and any 9 addresses of your choice.

RideLine 416-397-8000 Automated Touchtone System:

(Available from 5:00 a.m. – 11:00 p.m., 7 days a week) 

When you book your Occasional Trips on RideLine, you are able to choose from:

  • Your Favourites List
  • Any destination  
    Addresses that you have booked a trip to in the last 6 months.
  • Common Landmarks
    These are the addresses of all major hospitals, shopping malls, entertainment facilities, Community Centres and any other locations that we provide rides to on a regular basis. It is not necessary to add these addresses to your favourites because they are available for everyone to choose.

Available options and services

Trip confirmations and cancellations 

Estimated pick-up and arrival times and vehicle types for Occasional, Regular or Same Day trips

Cancel next day or same day rides

Express Booking (5:00 a.m. to 11:00 p.m.)

Book a trip for the next day using your registered personalized Express Trip Booking List

Occasional Booking for next 7 days (5:00 a.m. to 11:00 p.m.)    

Trip booking for next 7 days using your Favourites List (Pre-registered List), Landmarks (Common Codes) or Locations you have travelled to in the last 6 months

Regular Trip Interruptions    

Temporary cancellation of Regular (Prebook) Trips for a specified period of time – (used to be Prebook Exceptions)

Phone listings and hours of operation  

  • Phone Listings and Hours of Operation
  • Late Cancellation/No Show Policy
  • Eligibility Guidelines
  • Operating Guidelines
  • Service for Tourists
  • Zone Bus Information

To change your Rideline password 

(default password is your month and day of birth) 

Press “0” at any time to speak with a Reservationist

A Representative will be pleased to show you how the RideLine or Internet Trip Booking works. Call Customer Service at 416-393-4111 or wtcs@ttc.ca. You can also ask to attend one of our Wheel-Trans 101 Information Sessions.