Wheel-Trans Trip Booking Changes
Wheel-Trans CommunityLINK Spring/Summer 2012 Edition
We Want to Improve Service for Our Customers
From Monday May 7, 2012 until Saturday, June 30, 2012, you will be able to book trips up to 7 days in advance! For example. call in Monday to book rides from Tuesday until the following Monday! No Need to Wake Up at 7:00 am!
Think of the convenience and peace of mind knowing that your trip has been booked in advance, and that there is no need to call in the day before! As always, you will be provided with a 30 minute pick-up window for the day that you are travelling.
• The Automated Callout Service will contact you either the night before or on the day of your trip with your estimated pick-up times.
• If you no longer require the trip, please ensure that it is cancelled the day before by 11:00 pm so that we can offer the trip to another customer.
• After the trial period, we will review whether this change has been a positive experience for our customers.
Book your rides online at mywheel-trans.ttc.ca or call our Automated Touchtone Service, the RideLine at 416-397-8000, daily from 5 am to 11 pm
(Instructions for using Internet Trip Booking or the RideLine are on the centre pages of this newsletter)
Book your rides with a Reservationist at 416-393-4222, daily from 7 am to 11 pm
Support Person Assistance Card
Support persons will not be required to pay when accompanying a person with disabilities, starting January 1, 2014.
Learn more about the support person assistance card.