Your feedback is important to us. Please feel free to contact our office if you have any questions or concerns. Our friendly and knowledgeable staff will be happy to assist you.

Customer Service

416-393-4111

Open weekdays from 8:00 am to 4:00 pm for general enquiries, registration information, commendations and complaints.

Reservations

416-393-4222

  • Advance Service (Next Day) - Daily 7:00 am to 11:00 pm
  • Prebook Service (Minimum of up to four weeks) - Daily after 12:00 noon
  • Same Day Service - Weekdays 5:30 am to 1:00 am and Weekends and Holidays 6:30 am to 1:00 am

Priority/Cancellation Telephone Line

416-393-4311

  • Available 5:30a.m. to 1:00a.m. weekdays; 6:30a.m. weekends and holidays
  • To inquire about vehicles that are 30 minutes or more late or after the 30 minute Zone Window times
  • Vehicle No-Shows
  • Stranded Customers
  • Immediate Cancellation of a Trip

TTY

416-393-4555

  • TTY Service (Teletypewriter for the Deaf)
  • Weekdays from 5:30 a.m. to 12:00 midnight
  • Voice Mail message option available after hours

Email

wheeltrans.customerservice@ttc.ca

Your feedback is important to us. Please feel free to contact us via email with any questions, comments, complaints or suggestions.