30 Minute Window
You will always be provided with a 30 minute window time when you call to book your trip. For example you may be given a 7:30 to 8:00 pick-up for a 9:00 arrival time. Unless you have been told you are booked on Zone Service (see definition) you will be called by our Callout (see definition) service after 9:00 pm the night before service or after 7:30 am on the day of service with a schedule pick-up time.
Contracted minivans with ramps that provide rides for Wheel-Trans customers.
Accessible TTC Buses
TTC buses on city fixed-routes that have ramps or lifts to accommodate customers using wheelchairs, scooters, walkers, baby strollers, baby buggies or other mobility aids.
Accessible TTC Subway Station
Subway Stations with elevators to accommodate customers using wheelchairs, scooters, walkers, baby strollers, bundle buggies or other mobility aids.
The time which you wish to arrive at a location.
Automated Touch-Tone Service
Telephones that use buttons for dialling can access the RideLine Automated System at 416-397-8000 to book, confirm or cancel rides.
Wheel-Trans automated voice that calls you to give you trip information, such as pick-up and arrival times and locations, and vehicle type.
Cancelled at Door (CAD)
When a customer cancels their ride when the driver arrives to pick them up.
The time which you wish to leave your home or location.
Designated Pick-up Location
Pick-up entrances at large facilities such as malls and hospitals that are chosen because they meet our requirements for accessibility. They are often determined by the facilities themselves.
The time and location of your trip's end.
Any person that may accompany you on your trip. They may be an assistive person.
Payment for your trip. Each person travelling is responsible for paying the appropriate fare. We accept tickets, tokens, valid TTC passes or exact cash fare.
Guide and Service Animals
An animal who has been specifically trained to assist with a person's day to day life. The animal may be wearing a special harness or cape designated them as a guide animal.
A Late Cancellation is a trip that you cancel on the same day of service.
Two major streets that intersect close to your location that will assist in identifying the location.
A monthly pass for use on any TTC or Wheel-Trans service.
A person's ability to get around ie. walking or climbing stairs.
Wheelchairs, scooters, walkers, crutches, canes or any other device that assists a person to get around.
A No-Show occurs when you are not ready when the vehicle arrives at the scheduled time and location or the vehicle arrives and you let the driver know that you are not taking the trip.
Trips booked on a one-time basis up to 7 days in advance.
On the internet.
Your registration number the one found on your registration card.
The time and location of the start of your trip.
A list of addresses that you supply to Wheel-Trans where you frequently travel.
Call 416-393-4311, If your trip is late by 30 minutes or more, or if the Zone Service 30 minute window has ended or if you have received a no-show and you still require the trip.
Your personal identification number from your registration card that allows Wheel-Trans to quickly find the information that relates to service.
If you are taking the same trip at the same time, on the same day of the week for a minimum of 2 weeks, you can set it up so that these trips are automatically scheduled for you in occasional. This type of service is ideal for people who travel to work, go to school, or attend programs.
Regular Trip Interruptions
If you know in advance that you will not be using a Regular trip(s), you can put these trips on hold or request a Regular interruption. e.g. vacation.
Regular TTC Fixed Routes
City Routes served by TTC buses.
Wheel-Trans automated touch-tone service - a quick method, with no busy signals, of getting trip information or booking or cancelling trips.
Same Day Service
A limited number of trips available on the actual day of service. Medical appointments are given priority.
Security belts in buses and accessible minivans to secure mobility devices while the vehicle is in transit.
Contracted Taxi Cabs that provide rides for Wheel-Trans customers.
Wheel-Trans is a shared ride service, with multiple customer pick-ups and drop-offs along the way.
If you require transportation beyond the city limits, we have established transfer points (locations) with the other regional Para-Transit services.
Specific scheduled trip information that will be provided to you by the automated callout or by calling the Rideline after 9:00 pm the night before service or any time on the day of service.
The policies that govern all employees and customers on TTC property and vehicles.
Wheel-Trans buses owned and operated by TTC Wheel-Trans.