30 Minute Window

You will always be provided with a 30 minute window time when you call to book your trip. For example you may be given a 7:30 to 8:00 pick-up for a 9:00 arrival time. Unless you have been told you are booked on Zone Service (see definition) you will be called by our Callout (see definition) service after 9:00 pm the night before service or after 7:30 am on the day of service with a schedule pick-up time.

Accessible Minivan

Contracted minivans with ramps that provide rides for Wheel-Trans customers.

Accessible TTC Buses

TTC buses on city fixed-routes that have ramps or lifts to accommodate customers using wheelchairs, scooters, walkers, baby strollers, baby buggies or other mobility aids.

Accessible TTC Subway Station

Subway Stations with elevators to accommodate customers using wheelchairs, scooters, walkers, baby strollers, bundle buggies or other mobility aids.

Arrival

The time which you wish to arrive at a location.

Automated Touch-Tone Service

Telephones that use buttons for dialling can access the RideLine Automated System at 416-397-8000 to book, confirm or cancel rides.

Callout Service

Wheel-Trans automated voice that calls you to give you trip information, such as pick-up and arrival times and locations, and vehicle type.

Cancelled at Door (CAD)

When a customer cancels their ride when the driver arrives to pick them up.

Departure

The time which you wish to leave your home or location.

Designated Pick-up Location

Pick-up entrances at large facilities such as malls and hospitals that are chosen because they meet our requirements for accessibility.  They are often determined by the facilities themselves.

Drop-off

The time and location of your trip's end.

Escort

Any person that may accompany you on your trip. They may be an assistive person.

Fare

Payment for your trip. Each person travelling is responsible for paying the appropriate fare. We accept tickets, tokens, valid TTC passes or exact cash fare.

Guide and Service Animals

An animal who has been specifically trained to assist with a person's day to day life. The animal may be wearing a special harness or cape designated them as a guide animal.

Late Cancellation

A Late Cancellation is a trip that you cancel on the same day of service.

Major Intersection

Two major streets that intersect close to your location that will assist in identifying the location.

Metropass

A monthly pass for use on any TTC or Wheel-Trans service.

Mobility

A person's ability to get around ie. walking or climbing stairs.

Mobility Device

Wheelchairs, scooters, walkers, crutches, canes or any other device that assists a person to get around.

No-Show

A No-Show occurs when you are not ready when the vehicle arrives at the scheduled time and location or the vehicle arrives and you let the driver know that you are not taking the trip.

Occasional Trip

Trips booked on a one-time basis up to 7 days in advance.

On-Line

On the internet.

Personal ID

Your registration number  the one found on your registration card.

Pick-up

The time and location of the start of your trip.

Pre-Registered List

A list of addresses that you supply to Wheel-Trans where you frequently travel.

Priority Line

Call 416-393-4311, If your trip is late by 30 minutes or more, or if the Zone Service 30 minute window has ended or if you have received a no-show and you still require the trip.

Registration Number

Your personal identification number from your registration card that allows Wheel-Trans to quickly find the information that relates to service.

Regular Trip

If you are taking the same trip at the same time, on the same day of the week for a minimum of 2 weeks, you can set it up so that these trips are automatically scheduled for you in occasional. This type of service is ideal for people who travel to work, go to school, or attend programs.

Regular Trip Interruptions

If you know in advance that you will not be using a Regular trip(s), you can put these trips on hold or request a Regular interruption. e.g. vacation.

Regular TTC Fixed Routes

City Routes served by TTC buses.

RideLine

Wheel-Trans automated touch-tone service - a quick method, with no busy signals, of getting trip information or booking or cancelling trips.

Same Day Service

A limited number of trips available on the actual day of service.  Medical appointments are given priority. 

Securement Belts

Security belts in buses and accessible minivans to secure mobility devices while the vehicle is in transit.

Sedan Taxi

Contracted Taxi Cabs that provide rides for Wheel-Trans customers.

Shared Ride

Wheel-Trans is a shared ride service, with multiple customer pick-ups and drop-offs along the way.

Transfer Point

If you require transportation beyond the city limits, we have established transfer points (locations) with the other regional Para-Transit services.

Trip Confirmation

Specific scheduled trip information that will be provided to you by the automated callout or by calling the Rideline after 9:00 pm the night before service or any time on the day of service.

TTC By-Law

The policies that govern all employees and customers on TTC property and vehicles.

Wheel-Trans Bus

Wheel-Trans buses owned and operated by TTC Wheel-Trans.