Access: 416-397-8000
Hours Available: 5:00 am to 11:00 pm

Estimated Time to book, Confirm or Cancel Rides: 9 minutes or less

Occasional Ride Bookings (up to 7 days in advance):

Choose from:

  • Favourites List (Personal List of Addresses)
  • Major Landmarks
  • Other Addresses that you have travelled to in the past 6 months

Regular Trips (Same trips taken every week): Not available at this time

RideLine Options – 416-397-8000

Press 1 – Trip Confirmations and Cancellations

  • Estimated pick-up and arrival times and vehicle types for Occasional, Regular or Same Day Trips
  • Cancel next day or same day rides

Press 2 – Express Booking (5:00 am to 11:00 pm)

  • Book a trip for the next day using your personalized Express Trip Booking List

Press 3 – Occasional Booking (5:00 am to 11:00 pm)

  • Book an Occasional Trip up to 7 days in advanced using your Favourites List (Pre-registered List), Landmarks (Common Codes) or locations you have travelled to in the last 6 months

Press 4 – Regular Trip Interruptions

  • (Prebook) Trips for a specified period of time - (used to be Prebook Exceptions)

Press 5 – Phone Listings and Hours of Operation, Operating Guidelines and Services

  1. Phone listings & hours of operation
  2. Late Cancellation/No-Show Policy
  3. Eligibility Guidelines
  4. Operating Guidelines
  5. Service for Tourists
  6. Zone Bus Information

Press 6 - To change your RideLine password (default password is your month & day of birth)

Press 0 – Press “0”at any time to speak with a Reservationist