About Wheel-Trans Service
Wheel-Trans ParaTransit Door-to-Door Service
Wheel-Trans provides door-to-door accessible transit service for persons with physical disabilities using accessible buses, contracted accessible and sedan taxis.
Registered users are eligible for Wheel-Trans based upon their level of physical functional mobility in the home, within the area immediately surrounding the home and in the community at large, as well as permanency of disability. Eligibility is not based on particular disabilities, general health or income.
Service is provided anywhere within the City of Toronto for a regular TTC fare.
Eligibility for Wheel-Trans Service
The TTC has established eligibility guidelines for service, based upon an individual's level of physical functional mobility in the home, within the area immediately surrounding the home, and in the community at large as well as the permanency of the disability. Eligibility is not based on particular disabilities.
Although factors such as income, the unavailability of family members or an escort for transportation purposes, inconvenience and trip purpose all impact on daily living, these do not determine the need for accessible transit.
All Wheel-Trans applicants, regardless of mobility status, are required to attend an in-person interview in order to determine eligibility. You are not required to complete an application form nor obtain a letter from your doctor prior to this interview.
Please call Wheel-Trans Customer Service at (416) 393-4111 between the hours of 8 a.m. and 4 p.m., Monday through Friday, to make arrangements for an interview or if you have any questions about this application process. You can also email Customer Service at firstname.lastname@example.org.
Changes in Your Mobility
Eligibility for Wheel-Trans service is based on your level of physical mobility.
If your mobility improves at any time after you have qualified for Wheel-Trans (i.e. your mobility device has changed from wheelchair to cane or perhaps you no longer require a mobility device) please contact the Customer Service department to inform us of these changes.
Wheel-Trans service is a very costly service to provide and it is essential that the service be used only by those customers who qualify. Therefore, you may be required to attend a Post-Assessment Eligibility Interview to determine if you still qualify for service.