2017 Public Forum on Accessible Transit
September 19, 2017
Event Summary
Over 300 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.
Wheel-Trans Operating Procedures
Customers suggested improvements to Wheel-Trans phone wait times, no show and cancellation policies, and online booking.
Vehicle and Station Design
Many customers requested accessible service improvements, such as more low-floor streetcar service, and easier cross-boundary Wheel-Trans travel.
Service Improvements
Many customers requested accessible service improvements, such as more elevators and escalators, improved low-floor streetcar service, less crowded service, and improvements to bus stop locations.
Customer Information and Customer Service
Comments were received about improving customer education, bus operating procedures, and better customer service and staff training.
TTC Handbook for Accessible Travel
Learn how to travel safely and independently on Toronto’s transit system. Download the TTC Handbook for Accessible Travel
Support Person Assistance Card
Learn about the support person assistance card.
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