On September 19, 2017, the TTC held its tenth annual Public Forum on Accessible Transit to hear from the public how to improve the accessibility of TTC services and facilities. TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, signage and customer service based on comments and feedback from the event.

Event Summary

Over 300 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.

Wheel-Trans Operating Procedures

Customers suggested improvements to Wheel-Trans phone wait times, no show and cancellation policies, and online booking.

Vehicle and Station Design

Many customers requested accessible service improvements, such as more low-floor streetcar service, and easier cross-boundary Wheel-Trans travel.

Service Improvements

Many customers requested accessible service improvements, such as more elevators and escalators, improved low-floor streetcar service, less crowded service, and improvements to bus stop locations.

Customer Information and Customer Service

Comments were received about improving customer education, bus operating procedures, and better customer service and staff training.