2016 Public Forum on Accessible Transit
September 15, 2016
On September 15, 2016, the TTC held its ninth annual Public Forum on Accessible Transit to hear from the public how to improve the accessibility of TTC services and facilities. TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, signage and customer service based on comments and feedback from the event.
Over 200 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.
Customers suggested improvements to Wheel-Trans phone wait times, service reliability, policies and eligibility, and online booking.
Accessible design improvement suggestions included improving bus stop design, streetcar design, and boarding subway trains.
Many customers requested accessible service improvements, such as more elevators and escalators, improved low-floor streetcar service, less crowded service, and improvements to bus stop locations.
Comments were received about improving customer education, information at stops, on vehicles, and on the website, and TTC staff training.
There are no major disruptions at this time.
TTC Handbook for Accessible Travel
Learn how to travel safely and independently on Toronto’s transit system. Download the TTC Handbook for Accessible Travel
Support Person Assistance Card
Learn about the support person assistance card.
You can plan your trip, get up-to-the-minute service information, and know when the next vehicle will arrive at your stop with our online services.