On September 16, 2015, the TTC held its eighth annual Public Forum on Accessible Transit to hear from the public how to improve the accessibility of TTC services and facilities. TTC staff are working to improve Wheel-Trans operating procedures, vehicle and station designs, accessible services, customer information, signage and customer service based on comments and feedback from the event.

Event Summary

Over 300 customers attended the event and shared their experiences with TTC senior management, staff and ACAT members one-on-one and during an Open Public Forum session.

Comments and Feedback Summary

Over 550 comments and suggestions were submitted by customers.

Wheel-Trans Operating Procedures

Customers suggested improvements to Wheel-Trans phone wait times, service reliability, policies and eligibility, and online booking.

Vehicle and Station Design

Accessible design improvement suggestions included improving bus ramp and automated stop announcement reliability, bus stop design, and mobility device securement on trains.

Service Improvements

Many customers requested accessible service improvements, such as more elevators and escalators, less crowded service, and improvements to Wheel-Trans cross-boundary travel.

Customer Information and Customer Service

Comments were received about improving customer education, information at stops and on vehicles, and TTC staff training.