Below is a summary of the accessibility issues and suggestions for improvement raised by customers at the 2015 Public Forum regarding Service Improvements. These suggestions were submitted during the meeting, on comment forms, and in comments to TTC Customer Service. Customer comments are accompanied by a summary of the current status of each issue.

More elevators

Comments:

“Is it true that the elevator project has been cancelled or put on hold?”

“I'm wondering when all the elevators will be available for all TTC stations.”

“If there were more elevators I would not have to use Wheel-Trans as much.”

“Given the slow progress in installing elevators versus TTC plans, and the nearly 40 stations that must be made accessible in 10 years, what specifically is the TTC doing differently to make each remaining station accessible by the proposed deadlines?”

Response:

The TTC is planning to retrofit all subway stations with elevators and other accessibility features by 2025. Funding was approved to make all stations accessible as part of the 2016-2025 TTC Capital Budget. Elevator construction is underway at St Clair West, Woodbine, Ossington, Coxwell, and Dupont Stations. Easier Access projects over the past several years have been very challenging as will be the remaining stations which are currently scheduled to be completed by 2025.  Completing the remaining stations will be accomplished by continuing to work on multiple locations simultaneously.  There are currently five (5) stations under construction; three (3) to commence construction in 2016 and five (5) near design completion.  Additional information and a project schedule is available by visiting the TTC Easier Access website.

More escalators

Comments:

“Why can the TTC not put escalators going both up & down in subway stations so people using canes could use the subway?”

“Have elevators in all stations and have escalators that go in both directions. I can use escalators but can't use regular stairs.”

Response:

While newly constructed stations will have both up and down escalators in addition to elevators serving station levels, it is not practical to retrofit escalators into existing stations given space constraints and excessive cost to complete this work. TTC is addressing accessibility through installation of elevators as part of the fully funded Easier Access program, scheduled to be complete by 2025.

Low-floor buses

Comments:

“Route 109 always has the old style buses with front stairs still running.”

Response:

All remaining high-floor buses were retired in December, 2015. 109 Ranee now operates with low-floor buses. All future TTC bus purchases will be low-floor with ramps.

Low-floor streetcar service

Comments:

“I was here during the CNE for the TFC game, and there was no accessible streetcars when the game was over, so I had to board a bus.”

“Making streetcar routes accessible for people in wheelchair/ scooters by having kneeling accessible buses at certain times i.e. rush hour or every 30 to 60 minutes”

Response:

Prior to November 22, 2015, accessible service on 509 Harbourfront ended each night at approximately 7:30pm, due to scheduling constraints. This was corrected and accessible streetcars are now available on 509 Harbourfront until the end of service each day, though some older streetcars do still operate on this line. Fully accessible service on 509 Harbourfront is scheduled to begin in Spring 2016.

Our focus on providing accessible service along streetcar routes is to convert them to operation with our new accessible low floor streetcars. By the end of 2016 there should be at least four routes with accessible streetcars, and all streetcar routes should have the new streetcars by 2019.

Community bus service

Comments:

“What about the community buses? I was wondering if there are plans to improve the community buses.”

Response:

TTC Staff will report back to the TTC Board by the end of 2016 with plans for the community bus network.

More service, less crowded

Comments:

“It would be so beneficial to all Torontonians to have subway service start at least by 7 a.m. Sundays instead of 9 a.m.”

“Extend 42 Cummer to Markham Road. There are five temples, supermarket, and newly opened medical centre.”

“Increase service for the number 12A and 12B, please. Sometimes we are waiting 30 minutes, 40 minutes.”

“More Frequent Service on 112C (this route is very crowded at rush hour) and more frequent service on the 48 (this bus is always crowded because the service is very infrequent).”

“My bus is the 102 Markham Rd. The bus stops running just after 12:00 a.m., and there are many times I need to ride after that. Why can't it run at least until the subway closes at 1:30 a.m.?”

“I live at Keele and Lawrence, and I try to get on the bus, and three buses will go not in service when there's people lined up going to school.”

Response:

Starting on January 3, 2016, subway service on Sundays now starts about one hour earlier, at approximately 8:00 a.m. This change will be carefully reviewed after a trial period of at least six months, and if further improvements can be made then they would be introduced, subject to technical feasibility and available funding.

Starting on January 4, 2016, service on the 42A Cummer route was extended farther east, from Middlefield Road to Dynamic Drive, a short distance west of Markham Road. This change was part of several changes to service in the Tapscott employment area on the 42 Cummer and 102 Markham Rd routes. As with all changes like this, the revised service will operate for a trial period of at least six months, and then will be carefully reviewed by TTC staff. Comments like this will be considered as part of that review.

Service is being increased in February 2016 on the 12 Kingston Rd route in the afternoon peak period, to reduce crowding. Service is being increased in February 2016 on the 112 West Mall route in the peak periods, to reduce crowding. Recent counts of customers on the 48 Rathburn route do not show that the route is overcrowded, and so no service can be added at this time to that route. As with all TTC routes, crowding levels will be constantly monitored, and service will be added to routes that are overcrowded, if resources are available.

A review of ridership on the last 102 Markham Rd trip from the subway at 1:05 a.m. shows that, unfortunately, there are not enough customers to warrant later service on this route.

Regarding bus service at Keele and Lawrence, at various times of the day buses may operate not in service along part of a route when they are travelling to their start point, or the point where they leave service. These movements are carefully examined, and if we find that a bus should be put in service earlier in order to reduce crowding, then we would do so. On several routes, such as 41 Keele, we schedule specific trips to start in service at busy schools around the afternoon dismissal time, in order to carry away students without overcrowding the regular service.

Bus Shelters

Comments:

“They need to have more bus shelter to wait in the rain or snow, or when it’s a long time for the bus or streetcar, or for those who need to sit in the shelter.”

Response:

Shelter requests for transit stops can be made to the City of Toronto by calling 311.

Wheel-Trans cross-boundary travel

Comments:

“Extend the Wheel Trans services up to Markham too.”

“I live in North York and need to visit Mississauga. To arrange 4 trips (including transfer) to go & come back , this is extremely difficult.”

Response:

Wheel-Trans will travel up to 1 km beyond the Toronto boundary. If a customer requires travel beyond that, Wheel-Trans can arrange to have them registered in York or Peel Region to use their accessible service. All transit agencies in the GTHA have a reciprocity agreement in place to automatically accept customers who are registered and in good standing in the region they reside in. There are four transfer points shared between Wheel-Trans and York Region, and two transfer points to Peel Region. Wheel-Trans staff can also coordinate trips with staff from neighbouring regions. Please contact Customer Service at 416-393-4111 or wtcs@ttc.ca.