Image of TTC rider on Subway platform.Image of TTC rider on Platform with Subway and Elevator.Image of TTC rider on platform with working dog.

Easier access on the subway

The TTC operates three subway lines and one rapid transit line (Scarborough RT) that connects to the subway. The system stretches from Kipling Station in the west to McCowan Station in the east, and from Union Station in the south to Finch and Downsview Stations in the north. 
 
There are currently 32 Subway/RT stations where elevators provide access to train platforms and easier access transfers to and from Wheel-Trans and/or TTC accessible buses. These stations typically have accessible fare gates and fareboxes, sliding automatic doors and improved signage and lighting.

Accessible subway trains

TTC customers using wheelchairs/scooters and other mobility devices can travel on all subway trains (and Scarborough RT trains). However, the travelling experience is made easier by specially designed wheelchair positions on the TTC’s accessible subway trains. These are the T-1 trains and the new Toronto Rocket trains, which make up more than 60 per cent of the subway fleet.

The easiest way to identify a fully accessible subway car is by looking for the blue international wheelchair symbol displayed on the outside of each train, and similar decals on the inside of the vehicle where the wheelchair/scooter position is located.
 
Each accessible subway car has one (or two in the case of the Toronto Rockets) allocated wheelchair/scooter location, which consists of a flip-up row of seats,  handhold and Passenger Assistance Alarm strip. Unlike buses, Operator (or Guard) assistance is not available for securing wheelchairs or scooters on subway or Scarborough RT trains.

Priority seating for seniors and persons with disabilities

In accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA), TTC now provides Priority Seating on all of its vehicles, designated for use by persons with disabilities.  You must give up these seats for a person who is disabled or has a physical limitation requiring priority seating.  A customer with a disability occupying a priority seat is not required to move for another customer with a disability. In this situation, use of these seats is on a first-come, first-served basis.  You are not required to give up your seat that is not designated priority seating.  TTC encourages customer co-operation particularly as it relates to giving up seating for people with disabilities, elderly customers, and pregnant women.

TTC By-law No 1 requires that you obey signs posted by the TTC, including Priority Seating signs on TTC vehicles.  Persons who do not comply with Priority Seating signs may be subject to penalties under this By-law and liable to a fine of $235.00 plus applicable charges.

The better way to travel by train

Here are a few travelling pointers to follow:

  • When boarding and exiting trains, always mind the gap on the floor between the platform edge and the subway car.
  • Always allow train passengers to leave the car first before you board.
  • Do not block train doors. Keep doors clear so passengers can enter and exit easily and quickly.
  • Never rush towards the doors of a subway car, especially when the door chimes are sounding and the orange light in the doorway is flashing, as this indicates that the doors are closing.
  • Listen for the automated station stop announcements over the train’s public address system as the train departs a station and just before it arrives at the next station.

Planning your transit trip

  • Elevator/Escalator Status: before you begin your subway trip call the TTC 24-hour Information Line at 416 393-INFO (4636) and press 5 to confirm whether or not the elevators or escalators you plan to use on your trip are operating or scheduled for maintenance. Elevator information is also available at 416 539-LIFT (5438) or on our Elevators and Escalators page.
  • Trip planning: for 24-hour TTC routes and schedules, or for general travel and trip planning information, please call 416-393-INFO (4636).
  • Internet Trip Planner: it provides TTC users a self-serve means of planning their transit trips using route information, timing points and travelling distances. A mobile trip planner can be accessed from m.ttc.ca.
  • TTC hours of operation: signs indicating the hours of operation for each Subway/RT station are displayed at every Designated Waiting Area (DWA) and outside station entrances.
  • Weekdays/Saturdays: train service runs every few minutes from about 6 a.m. to 1:30 a.m. the next morning.
  • Sundays: train service runs from about 9 a.m. to 1:30 a.m. the next morning.

Helping visually impaired riders

The TTC has been recognized by the Canadian National Institute for the Blind for creating and building a barrier-free Subway/RT system. Among the easier access features providing accessibility to blind, visually impaired and deaf-blind customers are:

  • Subway platform edge tiles.
  • Wayfinding paths on centre platform floors.
  • Subway door chimes and flashing lights.
  • Station stop announcements.
  • Stair upgrades that include stair nosings with tonal contrasts.
  • Braille and raised lettering in elevators and at Designated Waiting Areas (DWAs).
  • Public address announcements in the subway system.

Platform Video Screens

Digital video screens are located above the platforms in the majority of subway stations. A great source of information, these 101-centimetre, flat screens show TTC service updates, next-train arrival times, the date and time, as well as news, weather, advertising, charity and community messages. During emergencies, key information will appear on these screens.