Low-floor accessible streetcars are starting to operate on Toronto’s streets. Accessible streetcars will serve all TTC streetcar routes by 2019. More information is available at: Accessible Streetcar Service Updates.

Video: Boarding and exiting the low-floor streetcar

This video explains the accessible features of the low-floor streetcar, how to board and exit, and includes general safety tips for both customers and motorists.

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How to recognize an accessible streetcar

Accessible streetcars can be identified by the blue international wheelchair symbol on the side of the vehicle at the second door, and by the blue lights on the front of the streetcar.

How to recognize an accessible streetcar stop

On streetcar routes served by accessible streetcars, most stops are accessible, however, stops may not yet be designated with the blue international symbol. At stops without streetcar platforms, accessible curb ramps are being installed for easier access to the second door of the streetcar. Where stops are not yet accessible, customers who need the ramp must use the stops before or after.

Route and Destination Announcements

All streetcars verbally announce the route and destination of the vehicle to customers waiting at each stop. This information is also displayed visually on vehicle’s front, side, and rear destination signs.

Who can use the ramp?

TTC accessible streetcars are designed to provide barrier free access. The accessibility entrance and ramp are located at the second door of the vehicle. Anyone who feels they can benefit from the use of the ramp may request that it be activated. Simply press the flashing blue button at the second door of the vehicle when boarding. At on-street stops, the Operator will exit the vehicle and deploy the ramp for you. Note that the second door of the streetcar will remain closed while the ramp deploys. If you are using a manual wheelchair, Operator assistance up the ramp and into the vehicle is available.

When getting off the streetcar, press the blue button on the second door, or one of the blue buttons at the mobility device seating areas, to request the ramp at the next streetcar stop. When the streetcar stops, the other three doors will open first, and the second door will remain closed while the ramp deploys. Operator assistance is also available for manual wheelchair users when getting off the streetcar.

Note that in the event that your chosen stop is not accessible, the Operator will advise you to exit the vehicle at the next stop.

Wheelchair and scooter positions

Accessible streetcars have two onboard positions for wheelchairs and scooters. These are located at the second door of the streetcar. Look for the blue international wheelchair symbol at the door.
Please note that accessible streetcar mobility device seating areas are designed to accommodate mobility devices 1,220 mm long (48 inches) by 760 mm wide (30 inches).

Paying Fares

Accessible streetcars operate on the Proof-of-Payment fare system.

Automated Stop Announcements on Streetcars

All streetcars are equipped with automated next stop announcements to verbally and visually display the upcoming vehicle stop.

Need Assistance Onboard?

Emergency assistance is available. Press the yellow Emergency Alarm strip above most seating areas, the yellow Emergency Intercom button marked with a bell symbol at the mobility device areas, or use the Emergency Intercom button near all doorways.

Priority seating for seniors and persons with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA), TTC now provides Priority Seating on all of its vehicles, designated for use by persons with disabilities. You must give up these seats for a person who is disabled or has a physical limitation requiring priority seating. A customer with a disability occupying a priority seat is not required to move for another customer with a disability. In this situation, use of these seats is on a first-come, first-served basis.  You are not required to give up your seat that is not designated priority seating. TTC encourages customer co-operation particularly as it relates to giving up seating for people with disabilities, elderly customers, and pregnant women.

Blue TTC Priority Seats on a TTC vehicleSeats with blue fabric are designated priority seats. TTC By-law No 1 requires that you obey signs posted by the TTC, including Priority seating signs on TTC vehicles. Persons who do not comply with Priority Seating signs may be subject to penalties under this By-law and liable to a fine of $235.00 plus applicable charges.

Decals also indicate where priority seating is located. It is generally located near the entrance of vehicles.

Priority seating decal showing people offering seats to other customers. Text reading 'You must give up these seats for people with disabilities, the elderly, or pregnant women. AODA, O. Reg. 19/11 | TTC By-Law No. 1' Priority seating decal showing Accessibility Icon. Text reading 'You must give up these seats for people with disabilities, the elderly, or pregnant women. AODA, O. Reg. 19/11 | TTC By-Law No. 1. Please use the brake or secure your mobility device.'

More information can be found in the Priority Seating FAQ.

Request Stop Program

The Request Stop program is not available on streetcars. Streetcars travel in the middle of the roadway too far from the sidewalk to let customers exit the vehicle safely at an unmarked stop.

Surface vehicle camera system

All streetcars are equipped with cameras to record activity that takes place within the vehicle. The cameras help to enhance customer and employee safety, and aid police in conducting investigations.