Mission Statement

Transit Enforcement Officer patch
The Transit Enforcement Unit is committed to working in partnership with TTC employees and the community to support the TTC’s vision of a transit system that makes Toronto proud. The Transit Enforcement Unit is responsible for assisting the TTC in protecting the integrity of the transit system and performing security functions with respect to TTC properties and assets in order to ensure that they are protected and the transit system remains a safe and reliable form of transportation.

TTC Transit Enforcement Officers

At the request of the Toronto Transit Commission (TTC) and with the approval of the Minister of Community Safety and Correctional Services, the Toronto Police Services Board (the Board) has designated Transit Enforcement Officers responsible for law enforcement and security as Special Constables.

The TTC Transit Enforcement Unit is part of the Service Delivery Branch and reports to the Chief Service Officer.

The department is managed by the Head-Transit Enforcement and is comprised of four sections: Transit Patrol, Fare Inspection, System Security, and Training and Administration. Major functions include:

  • Proactive and reactive order maintenance and law enforcement activities to both the subway and surface transit network;
  • Provision of Proof of Payment fare inspection and compliance checks on designated streetcar lines and interchange stations;
  • Ongoing development and implementation of the System Security Program.

Special Constable designation gives Transit Enforcement Officers:

  1.  in relation to an offence under any other "Act or regulation", the powers and obligations of a peace officer under ss. 495 to 497 of the Criminal Code and subsections 495(3) and 497(3) of that Act, apply to the T.E.O. as if he/she is a peace officer,
  2. the powers of a police officer for the purposes of ss. 16, and 17 of the Mental Health Act, R.S.O. 1990, c. M.7, as amended,
  3. the powers of a police officer for the purposes of ss.31(5), 36(1), 47(1) and (1.1), and 48 of the Liquor Licence Act, R.S.O. 1990, c. L.19, as amended, and
  4. the powers of a police officer for the purposes of ss. 9 of the Trespass to Property Act, R.S.O. 1990, c. T.21, as amended.

Transit Enforcement Officers have also been designated as Provincial Offences Officers for the purposes of enforcement of the Liquor License Act, Trespass to Property Act and TTC Bylaw No. 1.

Accountability and Oversight

The conduct of a sworn Transit Enforcement Officer is governed by TTC Corporate Policy, Transit Enforcement Unit Policy, Core Values and Code of Conduct, Toronto Police Policies applicable to Special Constables and the Police Services Act sections applicable to Special Constables.

All public complaints regarding the conduct of a sworn Transit Enforcement Officer are subject to investigation by the Toronto Police Professional Standards Unit.

The TTC Unit Complaints Coordinator is responsible for receiving and administering the Complaints Investigations Process. The TTC Unit Complaints Coordinator has been trained by the Toronto Police Service’s Professional Standards Unit.

Complaints Investigation Procedure Criteria

Public Complaints Investigation Procedure

Pursuant to the terms of the Special Constable Agreement between The TTC and the Board, the TTC shall:

  1. ensure that it has a Public Complaints Procedure for receiving, investigating, and adjudicating Complaints from members of the public and others concerning the policies of the TTC Transit Enforcement Officer Program, or services provided by, or the conduct of, a Transit Enforcement Officer.
  2. ensure that its Public Complaint Procedure contains the following elements:
    1. Promotes public awareness of the Complaint process, including posting of the Public Complaints Procedure on the TTC website – www.ttc.ca;
    2. A process for members of the public to file a Complaint to the TTC in either writing, by e-mail or by fax, concerning its policies relating to the TTC Transit Enforcement Officer Program, or the services provided by, or the conduct of a Transit Enforcement Officer;
    3. All Complaints received concerning the conduct or a Transit Enforcement Officer or the policies of, or the services provided by, the TTC Transit Enforcement Officer Program, shall be immediately forwarded to the Service’s Special Constables Liaison Office on the prescribed form for classification and referral; the Professional Standards Unit may investigate the Complaint, or return it to the TTC for investigation. The TTC shall not investigate any Complaints against a Transit Enforcement Officer without approval from the Service’s Professional Standards Unit;
    4. Every Complaint returned to the TTC for investigation shall be investigated by a designated Unit Complaints Coordinator who has been trained by the Service’s Professional Standards Unit;
    5. Every Complaint returned to the TTC for investigation shall be investigated and reported on, in writing to the Service’s Professional Standards Unit, within 60 days from the date the Complaint was assigned to the TTC. If the Complaint investigation is not able to be completed within 60 days, the TTC shall notify the Service and complainant, in writing, before the 60 day investigation period has expired;
    6.  The complainant shall be kept advised of the outcome of the investigation of the Complaint, in writing; and
    7. There shall be a review process available to complainants to consider whether the TTC has complied with this Public Complaints Procedure. This review shall be undertaken by the Office of the Ombudsman of the City of Toronto or such other independent third party selected jointly by the parties if the Office of the Ombudsman declines or is unable to undertake the review process. The Office of the Ombudsman shall provide the results of the review to the TTC and the TTC shall provide the Board with a copy of the review results.

More Information regarding the Office of the Ombudsman External link opens in new window

Address for filing complaints

*Please note that all complaints must be written and signed*
Toronto Transit Commission
Human Resources-Investigative Services
1900 Yonge Street, 6th floor,
Toronto, ON
M4S 1Z2
Attention: Unit Complaints Coordinator
Phone: 416-393-3111