Your Safety Partner
As Your Safety Partner, we are working to ensure that assistance is always close at hand on the transit system. The Your Safety Partner symbol identifies and highlights many TTC safety features.
In an emergency, you can dial 911 from a public telephone. They are located on all subway and Scarborough Rapid Transit (SRT) station platforms, at station entrances, and in many bus and streetcar transfer areas. Calling 911 is always free. You will be connected with the Toronto Police Service Emergency Centre. Tell them what is happening and where you are. Your exact location is on a sign near each telephone.
Mirrors are located at many points in the transit system. They will help you to see around corners or into other passageways.
Designated Waiting Areas (DWA's)
Designated Waiting Areas (DWA) are located on all subway platforms. The DWA has unique lighting, an intercom connected to the station Collector, closed circuit TV camera, public phone and a bench. Stand back from the yellow platform edge strip until the train comes to a complete stop.
A Station Collector is on duty in a booth at the main entrance of each subway/RT station during operating hours. You can speak to the Station Collector through one of the microphones mounted on the glass. Station Collectors cannot leave the booth to provide direct assistance. However, they can contact emergency personnel and give you information.
Intercoms are located in Designated Waiting Areas (DWA's), in elevator cabs, at elevator landings and at entrances not staffed by Station Collectors. They let you talk directly to the Station Collector.
They should be used to report:
- Passenger Safety
Proper use of the Passenger Assistance Alarm
The TTC has many safety features throughout its network to ensure that assistance for customers is always close at hand.
The Passenger Assistance Alarm (PAA) is one of those features. It is the long, yellow strip with black lettering that is located above the windows of a subway train, along the wheelchair position, and at each end of subway and Scarborough RT cars, as well as near the doors of the newer Toronto Rockets.
While the passenger assistance alarm provides an extra level of safety for our customers, it is there for their use only when absolutely necessary. Misuse can result in a significant fine. The TTC treats each PAA with great urgency. Response to PAAs is immediate due to passenger safety and the impact PAAs have on service.
Whenever a PAA is activated, it can impact service anywhere from two minutes to 20 minutes, depending on the nature or urgency of the incident.
Customers who feel unwell on a train may be best served to get off the train at the next station and use the intercom at the Designated Waiting Area on the platform. The Station Collector will dispatch help as required.
Customers should use the PAA in the event of the following:
- vandalism and
- threats to personal safety.
Please remember: only use the PAA when absolutely necessary and help us keep the TTC moving.
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