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To keep our customers and our employees safe, we’ve had to make some operating changes. The following provides you with the latest on changes we’ve made as we adapt to current conditions.

Practicing safe physical distancing and travelling only when you need to are so important. To minimize crowding at stops and in stations please consider travelling after 7:30 a.m. if you can.

Face masks and face coverings

Effective July 2, masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

To support our customers in this change we will be employing a one-time targeted strategy to distribute one million non-medical masks. Half of the masks will be distributed to TTC customers in the community through a partnership with the City of Toronto Poverty Reduction Office and affiliated agencies. The other half will be distributed by TTC employees through a rotating campaign in TTC stations, in Wheel-Trans and at high traffic bus interchanges. The campaign in stations will run from June 29 to July 8. Please note that the masks are one-time use only (disposable).

The TTC will not be enforcing the use of masks or face coverings. Customers who do not have a mask or face covering will still be permitted to board TTC vehicles. Not all medical or other conditions are visible.

*TTC By-law No. 1, s. 3.13(a)

These face coverings are required as a safety precaution as more customers return to the system and physical distancing becomes more challenging. Information on face coverings, including how to create a no-sew face mask.

TTC partners with the City of Toronto for Streets to Homes program

During this unprecedented time, our employees have continued to support our customers and our city in vital ways. In mid-April, the TTC Special Constable Community Engagement Unit partnered with the City of Toronto’s Streets to Homes Program to launch a pilot project in response to the closing of amenities due to COVID-19. Since then, our Community Engagement Unit Special Constables have been proactively patrolling the TTC system with Streets to Homes Outreach Workers and supporting our vulnerable customers with finding shelter space, providing food vouchers and arranging for taxi services. As of June 4, there have been 159 interactions between the team and various individuals. Learn more about the Streets to Homes initiative.

Seat barriers on buses, streetcars and subways

Several seats on buses, streetcars and subways have been blocked off to allow customers to continue to practice safe physical distancing while travelling on the TTC.

These seat restrictions are guidelines to promote physical distancing. Customers travelling with members of the same household or with a support person may sit together.

Travelling in a bus

  • Starting July 2, customers will be able to board TTC buses through both the front and rear doors.
  • Customers paying by cash, TTC tickets or tokens should board through the front doors and obtain a transfer as their Proof-of-Payment. Customers paying by PRESTO card or PRESTO Ticket can board the bus through either the front or rear doors.
  • PRESTO card or PRESTO Ticket customers must tap their PRESTO card or PRESTO Ticket every time they board a bus or streetcar on the street or enter a subway station. Tapping deducts their fare, validates their two-hour transfer or verifies their monthly pass.
  • We have redeployed extra buses on our busy routes and have assigned supervisors to monitor the flow and address crowding.

Travelling in a streetcar

  • You must pay your fare by cash, TTC ticket, token or with a PRESTO card or PRESTO Ticket when you board the streetcar.
  • If you are paying by cash, TTC ticket or token, you can still use the Fares and Transfers Machines. If you are paying with a PRESTO card or PRESTO Ticket, you must tap your card or ticket on a reader when you board a vehicle.

Travelling in a Wheel-Trans bus or contracted sedan taxi

  • Cash fares, TTC tickets or tokens are not being accepted on Wheel-Trans and contracted sedan taxis, at this time.
  • Customers must pay with a PRESTO card or PRESTO ticket.
  • Customers will not be refused a trip if they do not have a PRESTO card or PRESTO ticket, nor will they be marked no fare paid during this time.

Entering a subway station

  • You must pay your fare by cash, TTC ticket, token or with a PRESTO card or PRESTO Ticket when you enter the station.
  • If you don’t have a PRESTO card or PRESTO Ticket you can purchase one from the Fare Vending Machine at all stations.
  • If you purchase a card, you can load it with money at these machines as well. All PRESTO cards are automatically set to deduct an adult fare, if you are a senior, youth, or post-secondary student, you must take your card to a Shoppers Drug Mart location, along with your government issued identification or TTC post-secondary photo card so that your PRESTO card can be reset to deduct your specific fare type.
  • If you do not have a paper transfer, because you’ve arrived on a bus directly into the station, that’s ok. You will not receive a fine. Our Fare Inspectors are out across the system assisting with customer service.

Fare inspection

  • Starting June 1, Fare Inspectors will be present at key locations on the streetcar network, reminding customers to tap their PRESTO cards when entering a streetcar.
  • In July, Fare Inspectors will resume proof-of-payment inspections, providing education and warnings to those who have not paid.
  • Later this summer, fare inspection and enforcement activities are expected to transition back to their regular operations.
  • To ensure the safety of our employees and customers, all Fare Inspectors must wear personal protective equipment, including a non-medical mask, disposable gloves and eye protection/safety glasses.

Cleaning of vehicles and stations

  • Since January, the TTC has been performing significant additional cleaning and disinfection of all public places with a focus on touch and grab points, such as buttons, railings, handles and straps.
  • Every station, bus, streetcar, Wheel-Trans vehicle and train is receiving extra attention multiple times a day, on a daily basis.
  • The TTC takes the health and safety of its employees and customers very seriously and is in daily communication with Toronto Public Health. At this time, the direction is that no additional measures are required. The TTC continues to be a safe method of travel.