First responders and the emergency alarm campaign image

If there is a situation that requires emergency medical, police or fire services, press the yellow emergency alarm strip. It's located above the windows, along the wheelchair positions and near the doors of the subway car.

When the emergency alarm is activated, the subway will proceed to the next station. The alarm alerts Transit Control, where specially trained staff triage the situation and contact 9-1-1, if required.

Whenever an emergency alarm is activated, service will be delayed anywhere from two to 20 minutes, depending on the nature or urgency of the incident. This is why it’s so important that the emergency alarm only be used for situations that require emergency medical, police or fire services.

Misuse of the emergency alarm will result in a fine or charges.

Learn about when and how to use the emergency alarm on the subway by watching our video, TTC - In Case of Emergency This link to the TTC YouTube channel will open in a new window..

In case of non-emergency

the DWA on the Sheppard Station platform Customers who feel unwell, or who experience any other non-emergency, should get off the train at the next station and use the intercom at the Designated Waiting Area (DWA) on the platform. The station collector will dispatch help as required.

Designated Waiting Areas are located on all station platforms. The DWA is equipped with intercom access to the station collector, benches, railing, enhanced lighting, CCTV cameras and a payphone.

Intercoms are located in DWA, in elevator cabs, at elevator landings and at entrances not staffed by station collectors. They let you talk directly to the station collector who's trained to help customers in non-emergency situations, which helps keep the TTC moving.