June 6, 2015
Monday’s subway suspension due to a temporary outage of our communications systems, including our safety critical radio communications, was both frustrating for customers and a setback of the TTC’s reputation as we strive to improve reliability.
Put in simple terms, a circuit board that controls our backup system failed, leading to loss of radio communications with trains on all of our subway lines and the Scarborough RT, leaving us with no option but to suspend service while we fixed the problem.
Customer frustration was compounded by the fact that our communication network was also affected, hampering our ability to communicate with customers.
A major element of our Five-Year Corporate Plan to modernize the TTC consists of renewal of key infrastructure. Communications systems are being upgraded and we are reinforcing contingency and operational response plans to get better at dealing with disruption whenever and wherever it strikes.
With the Pan Am and Parapan Am Games just weeks away, Monday’s incident was a reminder of the need for effective planning. While we cannot guarantee completely trouble-free running at any time, we have conducted extensive planning and we are undertaking proactive maintenance on key assets to ensure the best possible service as we welcome the world to Toronto.
Thank you for your patience on Monday. We will implement lessons learned and we will not give up in our quest to give you reliable service.
STUDENT ARTWORK TO WELCOME PAN AM/PARA PAN AM VISITORS TO THE TTC AND TORONTO
Name: Trevon Ishmael
Years of Service: 4
I am extremely appreciative of the job I have working at the TTC. I have worked in three other departments before I received this position as Janitor. I like to keep busy and am a hands-on worker. I always say if you love what you do, you will achieve your goal in life because there is always room for improvement.
WEEKLY CUSTOMER SERVICE REPORT
PORTION OF LINE 2 CLOSED ON JUNE 13
Tomorrow, Sat., June 13, there will be no subway service between Victoria Park and Kennedy stations, as the TTC does track replacement work on that section of Line 2 (Bloor-Danforth).
A frequent replacement bus service will operate between the two stations, stopping at Victoria Park, Warden and Kennedy stations.
The TTC will have Wheel-Trans buses available to accommodate customers who use wheelchairs, scooters and other mobility devices. Regular subway service will resume on Sun., June 14 at 9 a.m.
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