Andy Byford - CEO of TTC #ThisIsWhere … the TTC combats harassment

This week (Sept. 6), the TTC launched a bold campaign and mobile app as part of its commitment to combat harassment in all its forms and enhance public safety while riding the TTC.

Titled #ThisIsWhere, the campaign confronts different kinds of harassment through a series of real-life customer encounters, including sexual harassment and harassment based on gender identity, ability and race.

#ThisIsWhere

The new app is called SafeTTC and is very easy to use. Essentially, it enables the user to send a discreet message from a subway car, bus or streetcar to a dedicated terminal in the TTC’s Transit Control Centre where staff will respond based on the nature of the incident being reported, including dispatching Transit Enforcement Officers or calling police.

SafeTTC App

In the event of an emergency requiring immediate police, fire or medical assistance, the TTC advises customers to use the familiar yellow emergency alarm, call 9-1-1 or alert a uniformed TTC employee.

More details can be found at thisiswhere.ca.

While the TTC is already a very safe system, this initiative will join the many safety features already in place as we make your journey more pleasant and evermore safe.

Service Alerts

This weekend, Sept. 9-10, Line 1 Yonge-University will be closed between Lawrence West and Sheppard West stations as TTC crews perform track maintenance work. Shuttle buses will operate between the affected stations.

Wheel-Trans will be available at Lawrence West and Sheppard West stations for customers who need it. Simply speak with our customer service staff stationed around the area to request the service.

Regular service resumes Monday at 6 a.m.

Fare gate construction continues
Construction continues throughout the subway system to install new paddle-style fare gates with PRESTO at the 25 subway stations that still have turnstile gates.
The next wave of installations will require early closures and weekend closures of some subway stations. The next construction locations and dates are:

Dundas Station
Early closure: Closing at 11 p.m. nightly, Sept. 10 - 14 AND Sept. 18 – mid-October
Weekend closure: Trains will bypass Dundas Station from 11 p.m. Fri., Sept. 15 until Mon., Sept. 18 at 6 a.m.

King Station
Early closure: Closing at 10 p.m. nightly, Sept. 19 - 23
A video detailing this next wave of the PRESTO rollout is posted on the TTC’s YouTube channel.

Ask TTC

Are there still monthly Meet the Managers events ever held at subway stations such as Eglinton, Union, and St. George, for example? Thank you! — P

 Answer: Hi P., Meet the Managers events are still held every month, giving you the opportunity to speak with TTC managers in a personal way. The schedule for the rest of the year is as follows:

  • Thurs., Sept. 21: 5 - 6 p.m. @ Kipling Station
  • Thurs., Oct. 19: 5 - 6 p.m. @ Dufferin Station
  • Thurs., Nov. 16: 5 - 6 p.m. @ Woodbine Station
  • Thurs., Dec. 14: 5 - 6 p.m. @ Coxwell Station

Have a question? Email your question to askTTC@ttc.ca and have it answered in a future Connecting Toronto page!

Did you know?
Lost and Found

Ever lost (or found) anything on a bus or streetcar, in the subway or in a TTC station? Around 50,000 items are found every year, so chances are we may have what you have lost. Items found and turned in on TTC property are sent to the TTC Lost Articles office by 2 p.m. the next business day.

You can call the Lost Articles Office at 416-393-4100, or visit us at our office in Bay Station between 8 a.m. and 5 p.m., Monday to Friday.

Employee Profile
Terrice-Marie Fraser - Transit Fare Inspector

Name: Terrice-Marie Fraser 
Position: Transit Fare Inspector
Years of experience: 8

When I started with the TTC three years ago I was a streetcar operator. When an opportunity came up to become a fare inspector, I jumped at it. I’m naturally ambitious so the TTC is a perfect employer for me to dig in to new jobs and get my hands dirty. I look forward to new job opportunities that might come up so I can gain new perspectives on how things run at the TTC. During my time in this job I’ve learned a lot and I pass information I learn regarding fare policy and PRESTO on to customers. The absolute best part of this job is meeting different people and putting a smile on their faces. Of course it can be a bit intimidating approaching someone while in uniform in this job, but because of my personality and the way I approach situations I like to try and brighten people’s days. Outside of work I enjoy time with friends and family and I’m self-taught on the guitar, bass, and drums.

Weekly Customer Service Report

Customer Serice Report

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