Starting Friday, August 21, 2020, PRESTO will begin loading pro-rated credits for March and April monthly passes onto its system. Due to the large number of customers who are eligible to receive the credits, and to manage all the other PRESTO customer transactions, it may take until the end of November before you receive your credit. We appreciate your patience as we work to ensure every eligible customer receives their credit.

The pro-rated credit was calculated by dividing the cost of the full pass by the number of days in the month (31 days for March and 30 days for April). The credit covers the days that a customer did not use their pass in March or April. An adjustment for the Downtown Express (DTE) portion of a pass will be calculated separately based on service availability of DTE buses.

Who is eligible for a pro-rate credit?

You are eligible to receive a pro-rated credit for your March or April monthly pass if:

  • You did not travel on the TTC at all between March 18-31 or April 1-30
  • You travelled on the TTC for some (but not all) days between March 18-31 or April 1-30

Monthly passes purchased before March or after April are not eligible for the credit.

Getting your credit:

You must tap your card on a PRESTO reader when boarding a vehicle or entering a station to have your credit loaded onto your card. You will be charged your normal fare when doing this.

You can also load your credit on your card at a Self-Serve Reload or Fare Vending Machine at all stations, by visiting any Shoppers Drug Mart location, or at the TTC’s Customer Service Center at Davisville Station.

You must load your credit onto your card before the end of November or it will expire.

You can use your pro-rated credit to pay your fare as you go, if you aren’t ready to purchase a monthly pass yet, or you can put it towards the cost of a monthly pass. If they are using the credit to purchase a monthly pass, you must purchase it at a Shoppers Drug Mart location or at the TTC’s Customer Service Centre at Davisville Station.

Examples of how your pro-rated credit is determined:

Heavy use e.g. Customer who uses the TTC daily and pays their fare with an Adult Monthly Pass $156.00

Ranjit buys Monthly adult passes to pay for his daily commute. He uses his March pass for the first 2 weeks: 10 weekday return trips from March 1 to 13 then works from home for the remainder of March with no usage after the Ontario declaration of emergency on March 17. He purchased an April pass. However, Ranjit continues to work from home for all of April and does not use his card.

March Refund $5.03 x (March 18 to 31 = 14 days) + April Refund $5.20 x 30 days = $70.42 (March) + $156.00 (April) = $226.42

Medium use e.g. Customer who uses Youth Monthly Pass $128.15

Solange attends high school. She moved to a blended attendance (online and onsite) since April. She purchased monthly Youth passes for March and April. During March she used her pass for 22 days from March 1 to 22 and in April for 10 days.

March Refund $4.13 x (March 23 to 31 = 9 days) + April Refund $4.27 x (30 – 10 days) = $37.17 (March) + $85.40 (April) = $122.57

Limited use e.g. Customer who uses the TTC for weekday appointments and weekend shopping and pays with a Monthly Fair Pass $123.25

Sam makes limited trips in the week, but is a consistent user of his Fair Pass over a month. In March he travelled on 15 days from March 17 to 31 and in April he travelled on 16 days.

March refund $3.98 x (0 days as card used daily, after the March 17 Ontario declaration of emergency, from March 18 to 31) + April Refund $4.11 x (30 – 16 days) = $0 (March) + $57.54 (April) = $57.54

DTE = Downtown Express (refund will be adjusted for DTE passes based on service availability of DTE buses. Amounts will be reviewed per pass).