The information on this page is intended for TTC Employees. Customers can learn more about health and well-being on the TTC by visiting Toronto Public Health.

In addition, customers and employees can visit the TTC’s Coronavirus update page and COVID-19 FAQ for more information.

For updates on COVID-19 cases in the TTC’s workforce, view the case update page.

TTC employees play a vital role in keeping the city moving. Your commitment to the city and to our customers maintains a safe and reliable public transit service during these uncertain times. Thank you. This is what we do, and you’ve delivered. This page includes resources to help keep you safe, supported and informed throughout the duration of the COVID-19 pandemic.

Quick Links

Bus boarding and payment changes on TTC buses

Starting July 2, customers will be able to board TTC buses through both the front and rear doors. Customers paying by cash, TTC tickets or tokens should board through the front doors and take a transfer from the elastic on the side of the operator’s barrier door. The plastic transfer sleeve will be installed on the side of the operator’s barrier on all buses and inside the door of Community Buses. If you are unable to take a transfer from the elastic, please ask the operator for assistance. Customers paying by PRESTO card or PRESTO Ticket can board the bus through either the front or rear doors. PRESTO card or PRESTO Ticket customers must tap their PRESTO card or PRESTO Ticket every time they board a bus or streetcar on the street or enter a subway station. Tapping deducts their fare, validates their two-hour transfer or verifies their monthly pass.

Masks or face coverings mandatory on the TTC

Effective July 2, masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

To support our customers in this change we will be employing a one-time targeted strategy to distribute one million non-medical masks. Half of the masks will be distributed to TTC customers in the community through a partnership with the City of Toronto Poverty Reduction Office and affiliated agencies. The other half will be distributed by TTC employees through a rotating campaign in TTC stations, in Wheel-Trans and at high traffic bus interchanges. The campaign in stations will run from June 29 to July 8. Please note that the masks are one-time use only (disposable).

The TTC will not be enforcing the use of masks or face coverings. Customers who do not have a mask or face covering will still be permitted to board TTC vehicles. Not all medical or other conditions are visible.

*TTC By-law No. 1, s. 3.13(a)

These face coverings are required as a safety precaution as more customers return to the system and physical distancing becomes more challenging. Information on face coverings, including how to create a no-sew face mask.

August

August 8, 2020

COVID-19 Update - TTC employee tests positive

Late yesterday, the TTC learned that a TTC employee has tested positive for COVID-19.
 
The individual is a bus operator from Arrow Division. The employee tested positive for COVID-19 yesterday, August 7, 2020. The employee was asymptomatic. The employee last reported to work August 3, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 60 employees have returned to work since testing positive. 
 
Please note, priority access is now available for TTC employees who are essential frontline workers or are required to support frontline work and are also exhibiting symptoms of COVID-19. If you develop new or worsening symptoms consistent with COVID-19 (https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf) or have been in close contact with someone who has tested positive for COVID-19, stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist (DMS). If you are eligible for testing, your DMS will provide you with a letter from Toronto Public Health recommending priority testing. 
 
Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.
 
Thank you to everyone for all your efforts and understanding. Please stay safe and well.

August 4, 2020

COVID-19 Update - Contractor tests positive

Today, the TTC learned that another person has tested positive for COVID-19.
 
The individual is a Contractor who works at the Wilson Complex. The person tested positive for COVID-19 on, August 2, 2020. The individual developed symptoms on July 28, 2020. The person last reported to work on July 26, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 60 employees have returned to work since testing positive. 

July

July 24, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.

The individual is a Bus Operator from Eglinton Division. The employee tested positive for COVID-19 today, July 24, 2020. The employee developed symptoms on July 19, 2020. The employee last reported to work on July 17, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 58 employees have returned to work since testing positive. 

July 15, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is an Bus Operator who works at Malvern Division. The individual tested positive on July 15, 2020. The employee developed symptoms on July 13. The employee last reported to work in the office on July 14, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 55 employees have returned to work since testing positive. 

July 11, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is a Customer Service Supervisor who works at the McBrien Building. The individual tested positive on July 11, 2020. The employee developed symptoms on July 9. The employee last reported to work in the office on July 4, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 50 employees have returned to work since testing positive.

July 1, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is a Bus Operator who works at Eglinton Division. The individual tested positive on July 1, 2020. The employee developed symptoms on June 28. The employee last reported to work on July 1, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 44 employees have returned to work since testing positive.

June

June 26, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is an Operator who works at Queensway Division. The individual tested positive on June 25, 2020. The employee developed symptoms on June 22. The employee last reported to work on June 21, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation. 

June 17, 2020

Mask or face covering mandatory on the TTC

Effective July 2, masks and face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.  

These face coverings are required as a safety precaution as more customers return to the system and physical distancing becomes more challenging. Information on face coverings, including how to create a no-sew face mask.

June 15, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is a Collector who works at Danforth Division. The individual tested positive on June 13, 2020. The employee developed symptoms on June 5. The employee last reported to work on April 11, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

June 12, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is a Bus Operator who works at Arrow Road Division. The individual tested positive on June 11, 2020. The employee developed symptoms on June 4. The employee last reported to work on June 3, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 32 employees have returned to work since testing positive.

June 10, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.
 
The employee is a Service Person who works out of Building Services. The individual tested positive on June 10, 2020. The employee developed symptoms on June 5. The employee last reported to work on June 5, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 29 employees have returned to work since testing positive.

June 6, 2020

COVID-19 Update - TTC employee tests positive

Today, the TTC learned that another TTC employee has tested positive for COVID-19.

The employee is a Fare Inspector who works out of the Inglis Building at Hillcrest. The individual tested positive on June 6, 2020. The employee is asymptomatic. The employee last reported to work on June 3, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 28 employees have returned to work since testing positive. 

June 5, 2020

COVID-19 Update - Two employees test positive

Late last night, the TTC learned that two more employees have tested positive for COVID-19.

The first employee is a Bus Operator from Mount Dennis Division. The individual tested positive for COVID-19 on June 2, 2020. The employee developed symptoms on May 31, 2020. The employee last reported to work on June 2, 2020, and is currently self-isolating at home.

The second employee is also a Bus Operator from Mount Dennis Division. The individual tested positive for COVID-19 on June 2, 2020. The employee is asymptomatic. The employee last reported to work on June 2, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 28 employees have returned to work since testing positive.

June 3, 2020

COVID-19 Update - Two more employees tests positive

Today, the TTC has learned that two more employees have tested positive for COVID-19.

The first employee is an SRT Operator from Danforth Division. The individual tested positive for COVID-19 on June 3, 2020. The employee developed symptoms on May 26, 2020. The employee last reported to work on May 26, 2020, and is currently self-isolating at home.

The second employee is a Bus Operator from Mount Dennis Division. The individual tested positive for COVID-19 on June 3, 2020. The employee developed symptoms on May 25, 2020. The employee last reported to work on May 31, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 28 employees have returned to work since testing positive.

June 1, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.

The individual is a Bus Operator from Arrow Road Division. The employee tested positive for COVID-19 on May 30, 2020. The employee developed symptoms on May 28, 2020. The employee last reported to work on May 27, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 27 employees have returned to work since testing positive.

May

May 30, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.

The individual is a Bus Operator from Eglinton Division. The employee tested positive for COVID-19 today, May 30, 2020. The employee is asymptomatic. The employee last reported to work on May 29, 2020, and is currently self-isolating at home.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. Any employee who is not feeling well, should stay home until their symptoms have gone away. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 21 employees have returned to work since testing positive.

May 28, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The individual is a Station Collector from Danforth Division. The employee tested positive for COVID-19 today, May 28, 2020. The employee developed symptoms on May 26, 2020. The employee last reported to work on May 25, 2020, and is currently self-isolating at home.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 26 employees have returned to work since testing positive.

May 26, 2020

A message from the CEO: Temporary Lay-Off Substitution initiative

Good Afternoon Everyone,

I know the past few months have been hard on people as we try to navigate this new and ever-changing environment. I want you to know that the well-being and health of our employees is at the core of our decision making at the TTC.

With this in mind, the Executive Team has held numerous discussions with Human Resources around how to best support employees. One option we will be introducing today is the Temporary Lay-Off Substitution initiative.

This plan allows for employees, both union and non-union, to volunteer to be laid-off and, like any other employee who has been laid off, you will continue to receive health benefits during the layoff period. As well, since this lay off is in response to the COVID-19 pandemic, you may be eligible for the Federal Government’s Canada Emergency Response Benefit.

I know you will have many questions about this plan so we have developed a Program Guide to try and answer them, and to provide instructions on how to express your interest through an application process. The Program Guide for Employees will be available on the MyTTC (SuccessFactors at http://myttc.ttc.ca/) homepage on May 27.

This will be the first of a number of communications to all employees as we turn our attention toward recovery at the TTC. As the Province and the City continue to move forward with their staged approach to reopening the economy, our staff are busy working on the TTC’s Recovery Plan. We hope to be well on the way to a full recovery later this year.

In the meantime, I hope you are continuing to stay safe and well,

Richard J. Leary
Chief Executive Officer

May 22, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.

The individual is a Bus Operator from Queensway Division. The employee tested positive for COVID-19 today, May 22, 2020. The employee developed symptoms on May 17, 2020. The employee last reported to work on May 17, 2020, and is currently self-isolating at home.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 21 employees have returned to work since testing positive.

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The individual is a Wheel-Trans Operator from Wheel-Trans Division. The employee tested positive for COVID-19 today, May 22, 2020. The employee developed symptoms on May 13, 2020. The employee last reported to work on May 14, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 21 employees have returned to work since testing positive.

May 21, 2020

COVID-19 Update - Employee tests positive

The individual is a Wheel-Trans Operator from Wheel-Trans Division. The employee tested positive for COVID-19 today, May 21, 2020. The employee developed symptoms on May 12, 2020. The employee last reported to work on May 18, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 21 employees have returned to work since testing positive.

May 20, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The individual is a Collector from Danforth Division. The employee tested positive for COVID-19 on May 17, 2020. The employee developed symptoms on April 29, 2020. The employee last reported to work on April 29, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 21 employees have returned to work since testing positive.

May 19, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The individual is a Bus Operator from Malvern Division. The employee tested positive for COVID-19 on May 19, 2020. The employee developed symptoms on May 15, 2020. The employee last reported to work on May 15, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 20 employees have returned to work since testing positive.

May 18, 2020

COVID-19 Update - Two more employees test positive

Today, the TTC has learned that two more employees have tested positive for COVID-19.

The first employee is a Subway Operator from Wilson Division. The individual tested positive for COVID-19 on May 16, 2020. The employee developed symptoms on May 15, 2020. The employee last reported to work on May 14, 2020, and is currently self-isolating at home.

The second employee is a Bus Operator from Malvern Division. The individual tested positive for COVID-19 on May 16, 2020. The employee developed symptoms on May 14, 2020. The employee last reported to work on May 15, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 15 employees have returned to work since testing positive.

May 16, 2020

COVID-19 Update - Employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The individual is a Cable Technician from Plant Maintenance Department. The employee tested positive for COVID-19 on May 16, 2020. The employee developed symptoms on May 15, 2020. The employee last reported to work on May 15, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 15 employees have returned to work since testing positive.

May 15, 2020

Another TTC employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The employee is a Bus Operator from Wilson Division. The individual tested positive for COVID-19 on May 13, 2020. The employee is asymptomatic. The employee last reported to work on May 8, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 15 employees have returned to work since testing positive.

May 14, 2020

Another TTC employee tests positive

Today, the TTC has learned that another TTC employee has tested positive for COVID-19.

The employee is a Bus Operator from Arrow Road Division. The individual tested positive for COVID-19 on May 14, 2020. The employee reported feeling sick on May 9, 2020. The individual last reported to work on May 9, 2020, and is currently self-isolating at home.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page . To date, 15 employees have returned to work since testing positive.

Another TTC employee tests positive

Today, the TTC has learned that a TTC employee has tested positive for COVID-19.
 
The employee is a Bus Operator from Malvern Division. The individual tested positive for COVID-19 on May 14, 2020. The individual reported feeling sick on May 8, 2020. The employee last reported to work on May 8, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 15 employees have returned to work since testing positive.

May 13, 2020

Update - Two TTC employees tests positive

Today, the TTC has learned that two TTC employees have tested positive for COVID-19.
 
The first employee is a Wheel-Trans Operator from Lakeshore Division. The individual tested positive for COVID-19 on May 13, 2020. The employee is asymptomatic. The employee last reported to work on May 7, 2020, and is currently self-isolating at home.

The second employee is an Engineering Technologist, Subway Operations, Inglis Building. The individual tested positive for COVID-19 on May 13, 2020. The employee developed symptoms on May 5, 2020. The employee last reported to work on April 30, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 15 employees have returned to work since testing positive.

May 9, 2020

Update - Another person tests positive

Today, the TTC has learned that another person has tested positive for COVID-19.
 
The person is a contractor from Mount Dennis Garage. The individual tested positive for COVID-19 on May 8, 2020. The individual developed symptoms on May 5, 2020. The person last reported to work on May 5, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 12 employees have returned to work since testing positive.

May 8, 2020

Update - Three people test positive

Today, the TTC has learned that one employee and two contractors have tested positive for COVID-19.
 
The first person is a Bus Operator from Eglinton Division. The individual tested positive for COVID-19 on May 8, 2020. The employee developed symptoms on April 28, 2020. The employee last reported to work on April 24, 2020, and is currently self-isolating at home.
 
The second person is a contractor from Eglinton Garage. The individual tested positive for COVID-19 on May 8, 2020. The contractor developed symptoms on April 29, 2020. The contractor last reported to work on May 8, 2020, and is currently self-isolating at home. The individual had no close contact with TTC employees.
 
The third person is a contractor from Leslie Barns. The individual tested positive for COVID-19 on May 7, 2020. The contractor developed symptoms on May 5, 2020. The contractor last reported to work on May 4, 2020, and is currently self-isolating at home. The individual had no close contact with TTC employees.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 12 employees have returned to work since testing positive.

May 7, 2020

Today, the TTC has learned that another employee has tested positive for COVID-19.

The employee is a Fare Inspector from Leslie Barns. The individual tested positive for COVID-19 on May 7, 2020. The employee developed symptoms on May 3, 2020. The employee last reported to work on April 28, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 12 employees have returned to work since testing positive.

COVID-19 Update - Another TTC employee test positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The employee is a Bus Operator from Mount Dennis Division. The individual tested positive for COVID-19 on May 7, 2020. The employee developed symptoms on April 30, 2020. The employee last reported to work on April 26, 2020, and is currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 12 employees have returned to work since testing positive.

May 5, 2020

COVID-19 Updates - Another two TTC employees test positive

Today, the TTC has learned that another two employees have tested positive for COVID-19.
 
The first employee is a Bus Operator from Arrow Road Division. The individual tested positive for COVID-19 on May 4, 2020. The employee developed symptoms on April 9, 2020. The employee last reported to work on April 8, 2020, and is currently self-isolating at home.
 
The second employee is a Subway Operator from Wilson Division. The individual tested positive for COVID-19 on May 5, 2020. The employee developed symptoms on May 2, 2020. The employee last reported to work on April 30, 2020, and is also currently self-isolating at home.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with both the individuals while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, 11 employees have returned to work since testing positive.

May 3, 2020

COVID-19 Updates - Another TTC employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.
 
The employee is a Bus Operator from Malvern Division. The individual tested positive for COVID-19 on May 3, 2020. The employee developed symptoms on April 29, 2020. The employee last reported to work on April 30, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, eight employees have returned to work since testing positive.

May 2, 2020

COVID-19 Update: another TTC employee tests positive

Today, the TTC has learned that another employee has tested positive for COVID-19.

The employee is a Bus Operator from Wilson Division. The individual tested positive for COVID-19 on May 2, 2020. The employee developed symptoms on April 29, 2020. The employee last reported to work on April 18, 2020, and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individual while contagious, requiring self-isolation.

The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page. To date, eight employees have returned to work since testing positive.

April

April 30, 2020

COVID-19 Update: three more TTC employees test positive

Today, the TTC has learned that three more employees have tested positive for COVID-19.

The first employee is a Design Engineer, Communications who works in the Communications Engineering Section in Plant Maintenance. The individual tested positive for COVID-19 on April 29, 2020. The employee developed symptoms on April 27, 2020, and is currently self-isolating at home. The employee last reported to work on April 24, 2020.

The second employee is a Bus Operator from Malvern Division. The individual tested positive for COVID-19 on April 30, 2020. The employee developed symptoms on April 26, 2020, and is currently self-isolating at home. The employee last reported to work on April 25, 2020.

The third employee is a Transit Fare Inspector working out of Leslie Barns. The individual tested positive for COVID-19 on April 30, 2020. The employee developed symptoms on April 27 2020, and is currently self-isolating at home. The employee last reported to work on April 27, 2020.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

Toronto Public Health has also recommended that the employees who had worked four hours or more during a shift, at Queensway Garage between April 12 to 22, and are currently at home in self-isolation, remain there until May 2, 2020, instead of April 30, 2020. If they are symptom free at that time, they will be able to return to work on May 3, 2020.

April 24, 2020

COVID-19 Update: Another TTC employee test positive

Today, the TTC has learned that another employee have tested positive for COVID-19.
 
The employee is a subway Operator who works out of Danforth Division. The individual tested positive for COVID-19 on April 24, 2020. The employee developed symptoms on April 12, 2020, and is currently self-isolating at home. The employee last reported to work on April 9, 2020.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

April 23, 2020

COVID-19 Update: Two more TTC employees test positive

Today, the TTC has learned that two more employees have tested positive for COVID-19.

The first employee is a Coach Technician who works out of Queensway Garage. The individual tested positive for COVID-19 on April 23, 2020. The employee developed symptoms on April 20, 2020, and is currently self-isolating at home. The employee last reported to work on April 20, 2020.

The second employee is a Carhouse Operator who works out of McCowan Carhouse. The individual tested positive for COVID-19 on April 23, 2020. The employee developed symptoms on March 18, 2020, and is currently self-isolating at home. The employee last reported to work on March 18, 2020.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation. 

Important message from the CEO

Good morning everyone,

Like other businesses and organizations across the public sector, the TTC is not immune from the financial challenges caused by COVID-19. While this is not an easy decision, it is our current intention to temporarily lay-off approximately 1000 transit operators and 200 non-union positions.

The TTC is committed to working with the union to negotiate an agreement that would minimize the impact of this decision on our employees over the next 30 days. Similar to our negotiations with the Union, the TTC is committed to working with our non-union staff to ensure they are treated in an equitable manner; we will be able to provide more information in the coming weeks. The TTC will be working to establish a compensation and benefits arrangement for employees to minimize negative impacts as a result of the layoffs.

I want to be very clear that this was not our first choice. Since January, when we were first impacted by COVID-19, we have been looking at every option to manage our expenses – we have paused the salary increase for non-unionized staff, reduced overtime across the organization, we are continuing to review vacancies, and we will be forgoing all seasonal hires this year.

I come from an operations background and having to do this to dedicated and hard-working employees is the hardest thing I have had to do in my career. We have simply reached a point where we have no other choice. Our ridership and revenues are down by 85 per cent or approximately $90 million a month.

Service will be maintained at roughly 70-80 per cent of regular levels which is in line with current demand, ensuring that those riders who are currently relying on TTC service have access to it. These individuals include healthcare providers who use transit to get to work, grocery workers who continue to provide services and the general public who rely on the TTC to run basic errands to take care of themselves and their families. It is our commitment to continue to provide service to the entire city equitably and allow for physical distancing. These job reductions will mean we’re matching service to demand with a service reduction of about 20 per cent.

The TTC is dedicated to ensuring that all our employees – union and non-union – affected by this announcement are treated in a manner that reflects our organizational values and our commitment to our employees. We will share information with all employees as more details become available.

To all those who may be impacted, I want you to know that I am thinking about you and your families. I want to make sure you know that this is in no way a reflection on the value we place on the work you do and I am committing to updating you as information is available.

I know these are uncertain times and to all employees of the TTC - thank you for your service. If you are in need of support during this difficult time, please contact the Employee Family Assistance Program run by Morneau Shepell at 1-800-572-0039.

I encourage you to review the attached FAQ document and reach out to your direct supervisor with any further questions.

The TTC is often described as the lifeblood of Toronto. It is an essential service that keeps our great city moving. The global COVID-19 pandemic is unprecedented, but I know we will get through this together.

I look forward to welcoming you all back to the TTC when we return to regular operations.

Stay safe and stay well,

Rick

Employee FAQs

How many people are being impacted by this decision?

Up to 1,000 operators and 200 non-union positions.

What types of jobs do these people perform?

The operators work across all modes. Non-union staff will be those deemed non-critical to the continued delivery of service.

When does it take effect?

We will begin negotiations with ATU113 soon to determine a timeline for layoffs and possible redeployments. Non-union staff positions will be in the coming weeks.

Is this permanent? When the pandemic is done will we recall these people?

Our plan includes a phased approach to bringing employees back so that we can match service to demand while being responsible stewards of the public purse.

Are there any additional layoffs planned?

We believe our ridership and revenue reductions have hit their lowest point so at this time we do not envision any additional layoffs. But if we see a further drop, we may have to take further action.

How much is it expected to save?

Once fully implemented, cost-saving measures will result in savings of up to $25M a month.

What other cost saving measures have you implemented?

We have looked at costs across the organization in order to contain expenditures wherever possible without compromising safety. We have paused salary increases for non-unionized staff, we have eliminated travel and we have already made significant reductions in all overtime costs with the exception of those associated with pandemic response.

Is it only union employees or are other staff impacted? Why/Why not?

No. Non-union reductions will be accomplished through the cancellation of contract positions, lay-offs, as well as leaving positions unfilled for a period of time.

What supports and services has the TTC made available to employees who may be impacted by this decision?

The TTC has a number of resources available to employees who need support. All these services are voluntary and confidential and can be used by employees as well as their families. The TTC has a robust Employee and Family Assistance Program (EAP) run by Morneau Shepell, a leading provider of technology enabled HR services. The program offers both counselling and work life services for employees. Immediate and confidential EAP services are accessible 24/7/365 by calling 1-844-751-2133 or visiting workhealthlife.com. You can also access services via mobile app, My EAP, which is available on both iOS and Android.

TTC employees can access LifeSpeak, an online platform which gives employees and their families instant access to expert advice on holistic health and wellness. Videos, podcasts as well as webchats are available on a variety of topics. Immediate access is available by going to https://ttc.lifespeak.com using the password “lifespeak”. Employees can also download the app using the client name “ttc” and password “lifespeak”.

Employees can access Stronger Minds by BEACON., a free program which gives participants day-to-day guidance from a team of clinical psychologists in the form of short expert Q&A videos, short articles and resilience-building activities.

Employees are also encouraged to reach out to Human Resources should they require any additional support.

We have seen other companies, like Air Canada and WestJet, make use of government programs to protect jobs, why is the TTC not making use of these programs?

It is important to remember that companies like Air Canada and WestJet are private companies.

The TTC is not a private company.

At this time, there are no programs of this kind available to the TTC or any public sector organizations or municipalities. We continue to advocate for emergency relief funding with other orders of government, and support the calls for funding support of the Canadian Urban Transit Association (CUTA) and partner transit agencies.

Have you tried working with all levels of government to protect jobs? What was their response?

Yes. The TTC is part of a national discussion with other transit agencies and the Canadian Urban Transit Association. As well, the City of Toronto is in discussions with the Federal and Provincial governments about emergency relief funding.

Are these the TTC’s first layoffs in response to the pandemic?

Yes.

How does this work if the TTC is an essential service?

The essential service designation is specific to collective bargaining – unionized employees cannot go on strike and the TTC cannot lock them out. This doesn’t impact the TTC’s ability to lay off employees in accordance with the 30 days’ notice provisions of the ATU Local 113 collective agreement.

How will I know if I am subject to lay-off or contract cancellation?

You will be contacted by your immediate supervisor who will provide you with written notice.

Are impacted employees entitled to apply for government benefits?

Yes. Impacted employees are encouraged to apply for the Canada Emergency Response Benefit (CERB). The CERB provides $500 a week for up to 16 weeks. Information about the CERB and applying for the benefit can be found here: https://www.canada.ca/en/services/benefits/ei/cerb-application.html

Are there any additional layoffs planned?

Our focus is on return to pre-COVID service levels. The work we’ve done to date is helping to address the current financial pressures resulting from COVID pandemic.

What about benefits?

The TTC will continue to pay health benefits to any impacted employee until the Fall at which time we will conduct a review should the layoffs continue.

April 22, 2020

COVID-19 Update: Two more TTC employees test positive

Today, the TTC has learned that two more employees have tested positive for COVID-19.

The first employee is a Coach Technician who works out of Queensway Garage. The individual tested positive for COVID-19 on April 23, 2020. The employee developed symptoms on April 20, 2020, and is currently self-isolating at home. The employee last reported to work on April 20, 2020.

The second employee is a Carhouse Operator who works out of McCowan Carhouse. The individual tested positive for COVID-19 on April 23, 2020. The employee developed symptoms on March 18, 2020, and is currently self-isolating at home. The employee last reported to work on March 18, 2020.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.
 
As COVID-19 is now community spread, we ask that everyone please monitor for symptoms and let your manager know if you develop any symptoms, as you will need to stay home. Information on how to self-monitor can be found at: https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf.
 
Please note, priority access is now available for TTC employees who are essential frontline workers or are required to support frontline work and are also exhibiting symptoms of COVID-19. If you develop new or worsening symptoms consistent with COVID-19 (https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf) or have been in close contact with someone who has tested positive for COVID-19, stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist (DMS). If you are eligible for testing, your DMS will provide you with a letter from Toronto Public Health recommending priority testing.
 
The TTC takes safety very seriously and considers the health and well-being of TTC employees of utmost importance. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page on the TTC website.
 
Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.
 
Thank you to everyone for all your efforts and understanding. Please stay safe and well.

COVID-19 Update: Employees to Self-Isolate at Queensway Garage

Over the past few days, there have been several employees from Queensway Garage who have tested positive for COVID-19.

Toronto Public Health (TPH) is recommending that all individuals who worked one or more shifts at Queensway Garage, or spent four hours or more during a shift, between April 12 to 22 stay home, in self-isolation, until April 30, 2020. Employees will be able to return to work on May 1, 2020, as long as they aren’t experiencing any symptoms.

The TTC will immediately begin a thorough disinfection of all common touch points throughout Queensway Garage.  Please note that the TTC has already increased disinfection in all of its facilities since the end of January.

Please be advised that these dates are subject to change should more individuals from Queensway Garage test positive for COVID-19. The TTC will continue to work with TPH and will advise if there are any further steps to be taken.

Today, the TTC learned that two more employees have tested positive for COVID-19.

The first employee is a Serviceperson who works out of Queensway Garage. The individual tested positive for COVID-19 on April 22, 2020. The employee developed symptoms on April 16, 2020, and is currently self-isolating at home. The employee last reported to work on April 17, 2020.

The second case is a Coach Technician who works out of Queensway Garage. The employee developed symptoms on April 17, 2020, and tested positive on April 22, 2020. The employee last worked on April 15, 2020, and is currently self-isolating at home.
  
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

April 21, 2020

COVID-19 Update: Another TTC employee tests positive

Today, the TTC learned that another employee has tested positive for COVID-19.
 
The employee is a Cable and Telephone Technician who works out of Danforth Division. The individual tested positive for COVID-19 on April 21, 2020. The employee developed symptoms on April 10, 2020, and is currently self-isolating at home. The employee last reported to work on April 9, 2020.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

April 20, 2020

Masks for bus operators

Bus operators have begun to receive multi-use disposable masks to wear during their shifts, if they choose to. These masks, which are washable up to three times, are being provided in addition to their gloves and hand sanitizer they began receiving a few weeks ago. The masks bus operators are receiving now are an interim solution, while the TTC begins to manufacture and distribute reusable cloth masks over the next two to three weeks. All operators will be supplied with additional masks in a phased approach as supply increases. Currently the TTC has 15,000 masks, with another 10,000 expected to arrive today. Another 75,000 masks will be coming over the next three weeks.

Seat barriers on buses, streetcars and subways

The TTC has begun to block off seats on its buses, streetcars and subways to allow customers to continue to practice safe physical distancing while travelling on the TTC. You may notice caution tape placed over seats, more formal seat coverings and notices will be installed over the coming days.

COVID-19 Update: Three more TTC employees test positive

Today, the TTC learned that three more employees have tested positive for COVID-19.

The first is a Bus Operator who works out of Malvern Division. The individual tested positive for COVID-19 on April 18, 2020. The employee developed symptoms on April 12, 2020, and is currently self-isolating at home. The employee last reported to work on April 12, 2020.

The second case is an Apprentice, Cable and Telephone Technician who works out of the Danforth Division. The employee developed symptoms on April 12, 2020, and tested positive on April 20, 2020. The employee last worked on April 9, 2020, and is currently self-isolating at home.

The third employee is a Bus Operator who works out of Arrow Division. The individual tested positive for COVID-19 on April 20, 2020. The employee developed symptoms on April 12, 2020, and is currently self-isolating at home. The employee last reported to work on April 2, 2020.
 
A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

April 17, 2020

COVID-19 Update: Two more TTC employees test positive

Today, the TTC learned that two more employees have tested positive for COVID-19.

The first case is a General Body Repairperson Painter who works out of Queensway Garage. The individual tested positive for COVID-19 on April 17, 2020. The employee developed symptoms on April 14, 2020 and is currently self-isolating at home. The employee last reported to work on April 6, 2020.

The second case is a Bus Maintenance Serviceperson who works out of Queensway Garage. The employee developed symptoms on April 14, 2020 and tested positive on April 17, 2020. The employee last worked on April 13, 2020 and is currently self-isolating at home.

A joint investigation with TPH and the TTC is assessing whether there were any close contacts with the individuals while contagious, requiring self-isolation.

A message from the CEO: Thank you for carrying on

Good morning everyone,

It has been nearly a month since our first employee tested positive for COVID-19 and since then we have had 18 more employees test positive. This is unprecedented and uncertain times but I’m happy to share the news that three employees who had the virus are now fully recovered and back at work, and a fourth is scheduled to return today.

It’s a small ray of light in an incredibly difficult time we’re living in. So many people, despite a deep decline in ridership, rely on the TTC to get them from A to B. In many cases, we are redeploying services to routes where we know workers are making essential trips. More and more of our vehicles now operate with an additional onboard barrier to further distance customers from Operators. Thanks goes out to our skilled tradespeople at Harvey Shop for manufacturing these in short order.

I’m grateful to everyone for practicing physical distancing across our transportation and maintenance divisions, garages and shops. It’s incredibly important that we all continue to be personally vigilant and keep doing those basic things that are preventing the spread of this disease:

  • Wash your hands frequently with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth.
  • Sneeze or cough into your sleeve or arm.
  • Stay home if you’re not feeling well.

I can’t stress enough that priority access is available for essential frontline workers and supporting staff who might exhibit symptoms consistent with COVID-19 (cough, fever, shortness of breath) or who were in close contact with someone who has tested positive. Please stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist.

To anyone feeling anxious or alone, confidential support through the Employee and Family Assistance Program is available 24/7 at workhealthlife.com or by calling 1-800-572-0039.

Behind the scenes, staff is working diligently to find vendors and procure masks for our employees. To supplement these efforts, Harvey Shop has fabricated several prototype masks and will tool up to help manufacture masks for frontline employees serving our city.

Our highest priority is the safety and well-being of our employees. Thank you to everyone for your unrelenting commitment to your co-workers and to our customers. We will get through this, together.

One customer by the name of Adrianna B. summed it up best in this expression of gratitude: “Thanks a million, TTC. You all rock!! Thank you for the extra buses. Thank you to ALL the brave drivers out there and thank you for always trying your best and caring enough to step up in tough times. May the Good Lord bless you and keep you all safe.”

Stay safe,
Rick

April 15, 2020

COVID-19 Update: Two More TTC Employees Test Positive

Today, the TTC learned that two more employees have tested positive for COVID-19.

The first case is a Bus Operator who works at Eglinton Division. The individual tested positive for COVID-19 on April 14. The employee last reported to work on April 10. The employee developed symptoms the evening of April 10 and has been self-isolating since.

The second case is a Subway Operator who works out of Wilson-Subway Division. The employee also tested positive for COVID-19 on April 14. The employee last worked on April 4 when the individual developed symptoms. The employee has been at home in self-isolation since then.

A joint investigation with Toronto Public Health and the TTC is assessing whether there were any close contacts with both individuals while contagious, requiring self-isolation.

April 14, 2020

COVID-19 Update: Two more TTC Employees Test Positive

Today, the TTC learned that two more employees have tested positive for COVID-19.

The first case is a Wheel-Trans Operator that tested positive for COVID-19 today. The employee reported to work on April 12 when they developed symptoms and was sent home. The employee is currently self-isolating.

The second case is a Bus Maintenance Garage Coach Technician working at Queensway Garage. The employee also tested positive for COVID-19 today. The employee last reported to work on April 10. The employee developed symptoms that evening and has been self-isolating since.

A joint investigation with TPH and the TTC assessed whether there were any close contacts with the individuals while contagious, requiring self-isolation.

COVID-19 Update: Another Employee Tests Positive

Late last night, the TTC learned that another employee has tested positive for COVID-19. The employee is a bus operator from Arrow Division.

The employee tested positive for COVID-19 on April 13. The employee last reported to work on April 1. The employee developed symptoms on April 7, they did not work in the 48 hours preceding symptom onset. The employee is currently off work, self-isolating.

A joint investigation with Toronto Public Health and the TTC assessed whether there were any close contacts with the individuals while contagious, requiring self-isolation.

Good infection prevention and control practices are critical in helping to protect against the spread of COVID-19. These practices include:

  • Washing your hands frequently with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer.
  • Covering your mouth and nose when you sneeze or cough. Sneeze or cough into your sleeve or arm if you do not have a tissue.
  • Staying home if you are sick, do not go to work.
  • Practicing physical distancing.

April 13, 2020

COVID-19 Update: Another Employee Tests Positive

This morning, the TTC learned that another employee has tested positive for COVID-19. The employee is a Waste Management Operator who works in the Building Services Section of Plant Maintenance.

The employee tested positive for COVID-19 on April 9. The employee developed symptoms on March 16 and last reported for work on March 17. The employee has been off work since March 18 and has been self-isolating since.

A joint investigation with Toronto Public Health and the TTC has assessed whether there were any close contacts with the individual while contagious, requiring self-isolation.

April 12, 2020

COVID-19 Update: Two more TTC Employees Test Positive

Last night, the TTC learned that two more employees had tested positive for COVID-19.

The first case occurred at Station Services where the employee tested positive for COVID-19 on Friday, April 10. The employee developed symptoms on April 8 and was sent home where the employee is currently self-isolating. 

The second case is a Bus Operator working out of Wilson Bus Transportation Division who was last at work on March 30, they did not work in the 48 hours preceding symptom onset and tested positive on Saturday, April 11. The employee is currently self-isolating.

A joint investigation with TPH and the TTC assessed whether there were any close contacts with the individuals while contagious, requiring self-isolation.

April 9, 2020

A message from the CEO: Enjoy the long weekend and stay safe

Good afternoon everyone,
 
As we head into the long weekend, I’d like to take this opportunity to wish everyone a joyous and peaceful occasion.
 
While our usual festivities will be subdued this year, it is still the perfect time to connect with loved ones online and by phone. I am looking forward to the coming months when the pandemic is over and we can gather together around the dinner table with our family and friends.
 
To our co-workers who are self-isolating at home, you especially are in our thoughts and we hope everyone has a full recovery. It’s vitally important that we all continue to practice social distancing and use all common-sense measures to reduce the spread of COVID-19.
 
The world continues to change at a quick pace and your safety remains a top priority. I know this is a difficult time and you are all working hard. I want you to know that people are noticing. I have seen a number of comments from people commending our work. One that stood out from earlier this week from ttc.ca, “With parks closed there is not much to do. We live near the Greenwood Yard so we go for a morning walk to see the trains enter and leave the Greenwood Yard. The train drivers always make a point to wave to my sons and honk their horns. So on behalf of my sons thank you for making them smile and being part of our mornings.”
 
As a reminder, earlier this week priority testing became available for our essential frontliners and for staff supporting them. We also started operating buses with physical barriers to add distance between Operators and customers. If all goes according to plan next week, employees at Harvey Shop will have all the materials required to manufacture masks for those in our workforce who need them most.

I wanted to also add a couple of quick links for those of you who are looking for up-to-date information:

If you are working this holiday period, thank you for everything that you’re doing to keep Toronto moving.

    Keep safe and stay well.

    Rick

    COVID-19 Update

    What measures can I take to keep my family and me safe during the upcoming holidays?

    During the holidays, we are accustomed to gathering and celebrating with our families and friends, but it is important to celebrate in a way that prevents the spread of infection and helps protect yourself and others from getting sick. Toronto Public Health recommends the following measures if you are celebrating during this time:

    • Follow provincial orders that restrict gatherings to no more than five people, with strict exceptions. This does not apply to members of the same household.
    • Check with your place of worship to see if services are offered online or if there are other ways to connect with your faith community.
    • Ensure you stay connected with family, friends and other members of your community virtually or by phone.
    • Limit your grocery trips to once per week and plan ahead so you can shop efficiently. Always maintain physical distancing.
    • Consider a donation to a local food bank to help those in need.

    What are the current recommendations regarding the use of non-medical/cloth masks?

    On April 7, 2020, the Public Health Agency of Canada (PHAC) released a statement regarding the use of non-medical/cloth masks. Recent studies have indicated that COVID-19 may be transmitted by infected individuals before they develop symptoms or even if they never develop symptoms.

    The PHAC states that wearing a non-medical/cloth mask is not proven to protect the person wearing it, but is an additional measure you can take to protect others if you are in a situation where you are unable to maintain physical distancing, such as at the grocery store or on public transit.

    It is important to remember the current recommended control measures still play a key role in preventing the spread of COVID-19. Toronto’s Medical Officer of Health continues to emphasize the following:

    • Stay at home as much as possible.
    • Practice physical distancing.
    • Wash your hands frequently with soap and water or use an alcohol-based hand sanitizer.

    The Medical Officer of Health also stated that when wearing a non-medical/cloth mask:

    • Ensure the mask fits properly.
    • Do not share the mask with others.
    • Wash your hands before putting it on and after taking it off.
    • Do not touch your face when putting it on and taking it off.
    • Do not touch the mask while wearing it.

    COVID-19 update: Another employee tests positive

    The TTC will be issuing further guidance for management and workers on this topic. The TTC has learned that another employee had tested positive for COVID-19. He is a Wheel-Trans operator who is now asymptomatic and has received clearance from Toronto Public Health (TPH) to return to work.

    The Operator last reported to work on March 16, 2020, and was in self-isolation. The Operator was first symptomatic on March 19. They did not work in the 48 hours prior to showing symptoms.

    Priority access is now available for TTC employees who are essential frontline workers or are required to support frontline work and are also exhibiting symptoms of COVID-19. If you develop new or worsening symptoms consistent with COVID-19 (https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf) or have been in close contact with someone who has tested positive for COVID-19, stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist (DMS). If you are eligible for testing, your DMS will provide you with a letter from Toronto Public Health recommending priority testing.

    The TTC takes safety very seriously and considers the health and well-being of TTC employees a top priority. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page on the TTC website.

    Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

    Thank you to everyone for all your efforts and understanding. Please stay safe and well.

    April 8, 2020

    COVID-19 update: Another employee tests positive

    This morning, the TTC became aware of another employee who has tested positive for COVID-19. He is a Bus Operator from the Mount Dennis Bus Transportation Division, and is currently self-isolating at his home.

    The Operator last reported to work on April 1, 2020. A joint investigation with Toronto Public Health and the TTC assessed whether there were any close contacts with the individual, while contagious, requiring self-isolation. The investigation revealed that there were no close contacts with this individual.

    Priority access is now available for TTC employees who are essential frontline workers or are required to support frontline work and are also exhibiting symptoms of COVID-19. If you develop new or worsening symptoms consistent with COVID-19 (https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf) or have been in close contact with someone who has tested positive for COVID-19, stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist (DMS). If you are eligible for testing, your DMS will provide you with a letter from Toronto Public Health recommending priority testing.

    The TTC takes safety very seriously and considers the health and well-being of TTC employees a top priority. The TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page on the TTC website.

    Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

    Thank you to everyone for all your efforts and understanding. Please stay safe and well.

    Employee and Family Assistance Program (EFAP)

    The EFAP is available 24 hours a day, seven days a week, to assist you if you want to connect with their counselling team or other support programs on an immediate or ongoing basis. Counsellors are accessible by phone (1-800-572-0039), video or chat sessions. To learn more about EFAP visit the www.workhealthlife.com or use the MyEAP app.

    April 7, 2020

    COVID-19 priority testing now available to frontline TTC employees showing symptoms

    Priority access is now available for TTC employees who are essential frontline workers or are required to support frontline work and are also exhibiting symptoms of COVID-19.
     
    If you develop new or worsening symptoms consistent with COVID-19 (cough, fever, shortness of breath) or have been in close contact with someone who has tested positive for COVID-19, stay home and contact Occupational Health at 416-393-4572 or OHEW@ttc.ca to be connected with a Disability Management Specialist (DMS).

    If you are eligible for testing, your DMS will provide you with a letter from Toronto Public Health recommending priority testing.

    For the latest official information log into myttc.ttc.ca and click the Coronavirus (COVID-19) Updates tile.

    Need more support?

    Are you feeling anxious or stressed about COVID-19? You are not alone. Confidential support is available through the Employee Assistance Program (EAP), which is covered by TTC’s benefits plan, and available 24/7 at www.workhealthlife.com.

    April 5, 2020

    COVID-19 update: Seventh employee tests positive

    Today, the TTC became aware of a seventh employee who has tested positive for COVID-19. He is a Streetcar Operator from Roncesvalles Division who is currently self-isolating at his home.

    The Operator last reported to work on April 1, 2020. As with all cases, a joint investigation with TTC Staff from the Safety and Environment Department and Toronto Public Health (TPH) begins immediately, to assess whether there were any close contacts with the individual while contagious and to determine self-isolation requirements.

    As COVID-19 is now community spread, we ask that everyone please monitor for symptoms and let your manager know if you develop any symptoms, as you will need to stay home. Information on how to self-monitor: https://www.toronto.ca/wp-content/uploads/2020/03/8ea0-How-to-Self-Monitor_EN.pdf

    The TTC takes safety very seriously and considers the health and well-being of TTC employees a top priority. Going forward the TTC will continue to report information about positive diagnoses and publish the information on the TTC COVID-19 case update page on the TTC website.

    Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

    Thank you to everyone for all your efforts and understanding. Please stay safe and well.

    April 4, 2020

    An update from the CEO: Working together

    Good afternoon everyone,

    During these unprecedented and uncertain times you all remain the top priority for myself and the executive team. I want to assure you that the TTC remains resilient and ready to serve the citizens of Toronto.

    We’ve taken the necessary action to support the health and safety of all of you, and our customers, by listening and implementing changes throughout the system. Bus access is now limited to rear doors, except to accommodate accessibility needs, to allow for greater physical distancing. We have redeployed resources to increase service on our busiest routes. We have increased cleaning of our vehicles. We’ve discontinued the use of cash, tickets and tokens on buses. We’ve implemented physical distancing plans in our workplaces.

    The TTC will also extend the current arrangement of not requiring medical certificates signed by a medical practitioner in order for employees to be eligible for short term sick benefits. The TTC is developing a revised adjudication process that will be rolled out soon. More information will be forthcoming on this revised process later this week and for the latest official information log into myttc.ttc.ca and click the “Coronavirus (COVID-19) Updates” tile.

    I’m truly grateful for the understanding and kindness shown by you during this challenging time. I’m extremely proud of how we have all risen to the occasion.

    The TTC is often described as the lifeblood of Toronto. It’s an essential service that keeps our great city moving, morning, noon and night. This is an unpredictable and ever-evolving situation.

    Come what may, we will carry the city through it.

    Rick

    April 1, 2020

    COVID-19 update: Sixth employee tests positive

    Late last night, the TTC became aware of a sixth employee who had tested positive for COVID-19. He’s a Collector from Danforth Division who is currently self-isolating at his home and experiencing mild symptoms.

    The Collector last reported to work at Jane Station on March 19 and subsequently tested positive on March 31. Toronto Public Health has advised the TTC that no workplace exposures were realized and that there’s no risk to any co-workers or customers.

    Going forward the TTC will continue to report information about positive diagnosis and publish the information on an update page on the TTC website. What’s most important is that upon a positive diagnosis TTC staff from the Safety and Environment Department immediately engages Toronto Public Health to jointly investigate and determine next steps.

    Important reminder: Safety notices advise employees with concerns about their personal health to contact their family doctor or Telehealth at 1-866-797-0000. Toronto Public Health has also set up a Coronavirus hotline that provides the public with a place to get information, ask questions about this virus and connect with a health professional at 416-338-7600.

    Thank you to everyone for all your efforts and understanding. Please stay safe and well.

    March

    March 31, 2020

    A message from the CEO: COVID-19 update

    Good afternoon everyone,

    Today a fifth employee tested positive for COVID-19. He is an operator at the Mount Dennis Division and has not been at work since Saturday March 14. His symptoms began on March 19, 2020. Since he did not work from March 17th onwards, TPH advised that are no workplace exposures to follow up on and there is no risk to our employees or to the public.

    As we continue to move through these uncertain and often stressful times, I want to assure you that the executive team and I are continuing to listen to your concerns, assess our operations, and make sure we are in line with recommended best practices from Toronto Public Health.

    Thank you again for showing up for the city at this difficult time and delivering service we can all be proud of. 

    Please join me in wishing all of our colleagues recuperating from their COVID-19 infections a speedy recovery.

    Rick

    A message from the Chief People Officer: Medical information for sick benefits

    Out of continued concern for the health and wellbeing of our employees, and to reduce the burden on the healthcare system, the TTC will continue to suspend the requirement for employees to submit medical information in order to claim sick benefits for absences up to and including April 4, 2020, including for absences related to doctor recommended self-isolation where employees are asymptomatic.

    I would like to take this opportunity to remind everyone that any employees experiencing COVID-19 symptoms, including those who are asymptomatic but ordered to self-isolate for reasons unrelated to a travel history, must contact their Disability Management Specialist (DMS).

    If employees do have medical documentation, please forward it to the Occupational Health and Employee Wellbeing general email at OHEW@ttc.ca or via fax to (416) 397-8261. OHEW is only accepting medical information via electronic means at this time.
    General Inquiries to OHEW can made at (416) 393-4572.

    Gemma Piemontese
    Chief People Officer

    March 27, 2020

    A message from the CEO: COVID-19 update

    Good afternoon everyone,

    We just learned that a third employee, a Wheel-Trans operator, has tested positive for COVID-19.

    The Operator, who is based out of Lakeshore Division, was first symptomatic on March 17. The individual did not work in the 48 hours prior to showing symptoms and has not worked since. Toronto Public Health has determined that there are no implications of this diagnosis on the rest of our employees or our customers.

    Your health and well-being will always be my number one priority. The executive team and I will continue to take these diagnoses very seriously and take our direction from the experts at Toronto Public Health, our health and safety team as well as our occupational health unit. We’re all working closely with ATU Local 113 with your safety in mind.

    I hope you take comfort in knowing that we are going to great lengths to keep your work areas, and the entire system, clean and sanitized. We continue to listen to your concerns, assess our operations, and make sure we are in line with recommended best practices.

    Thank you for showing up for the city at this difficult time and delivering service we can all be proud of. 

    Please join me in wishing our friend recuperating at home a speedy recovery.

    Rick

    COVID-19 and Handling of Internal Mail

    See COVID-19 and Handling of Internal Mail.

    Bus boarding and payment changes

    Customers must board and exit the bus from the rear doors only, except those who require the kneeling ramp to be deployed. We are no longer accepting cash, TTC tickets or tokens on buses at this time. If a customer does not have a PRESTO card or ticket, they will not be denied service and we ask that they pay at their first opportunity, like at a station or on a streetcar if possible.

    As of March 18, 2020 the TTC stopped handing paper transfers out to customers on buses.

    March 24, 2020

    A message from the CEO: COVID-19 update

    Good evening everyone,
     
    Late today, we learned that a fellow employee, a subway operator, tested positive for COVID-19.
     
    This is a very recent development and we’re working closely with Toronto Public Health. At this time we know that the Operator, who is based out of Wilson Division, worked part of a shift on March 16 before reporting feeling unwell and has not been at work since. We also know that none of our other employees or our customers are at an elevated risk of exposure.
     
    As you know, the TTC takes safety very seriously. On a personal level, I consider the health and well-being of TTC employees my top priority and that’s why we’re continuing to take our direction from Toronto Public Health. Our health and safety team as well as occupational health units are also working closely with ATU Local 113 to determine the best way forward and to ensure you are safe, you are armed with accurate information, you are well-supported, and you continue to be able to help keep the people who need us most, moving.
     
    I hope you take comfort in knowing that we are going to great lengths to keep your work areas and the entire system clean and sanitized. We continue to listen to your concerns, assess our operations, and make sure we are in line with the recommended best practices that will keep you safe. I also want to assure you that if any employees need to be given further instructions about this incident, they will be contacted directly.
     
    I want to reiterate my thanks to all of you for showing up for this city and continuing to make a difference. I’m so proud of the service that we are providing Toronto.
     
    Please join me in wishing our friend recuperating at home a speedy recovery.
     
    Rick

    March 23, 2020

    COVID-19 Livestream Town Hall and Q&A - POSTPONED

    Wednesday, March 25 - POSTPONED
    10 a.m. and 2:30 p.m.
    With Dr. Vinita Dubey
    Associate Medical Officer of Health, Toronto Public Health

    Thursday, March 26 - POSTPONED
    6 a.m. and 7 p.m.
    With Dr. Alain Sotto
    TTC Occupational Medical Consultant

    Representatives from TTC Safety and Environment and Operations Groups will also be available to answer questions live.

    March 19, 2020

    A message from the CEO: COVID-19

    Late yesterday, we learned that one of our employees at Duncan Shop has tested positive for COVID-19.

    The employee worked one shift on March 11 after returning from travel and was sent home sick. They have not returned to work since.

    Out of an abundance of caution we have asked all impacted shop employees to self-isolate until March 25, and return to work on March 26 if they have no symptoms. We will continue to consult with the local health authorities and keep you advised of further developments.
    During this time, Duncan Shop will undergo a thorough disinfection, with special attention paid to common high-touch areas. This complements the increased cleaning and disinfection measures we have in place across our vehicles, stations and workplaces.

    This is an unsettling, unprecedented time at the TTC, but I want to assure you we are doing everything we can to fight the spread of COVID-19 and keep you and our customers safe.

    I will continue to keep you updated of any further developments.

    For now, I must thank you again for all your hard work in keeping Toronto moving, even in this difficult time. I also ask you to keep this employee and their family in your thoughts.

    Rick Leary
    CEO