Frequently Asked Questions
What is TCONNECT Wi-Fi service in the TTC subway stations?
The TTC has entered into an agreement with BAI Canada to implement wireless services, including Wi-Fi, for the ridership. The Wi-Fi service is branded TCONNECT and is now available within several stations. Additional stations will have this capability in the near future. Please continue to check with us to learn of future station Wi-Fi availability, or visit www.tconnect.ca for more details.
We've installed Wi-Fi hotspots in selected TTC subway stations so that you'll have wireless Internet access from the moment you enter the station at street level until your train leaves the platform.
TCONNECT Wi-Fi service is currently available at the following stations:
- Castle Frank
- Dundas West
- High Park
- Lawrence West
- Main Street
- North York Centre
- Old Mill
- Queen's Park
- Royal York
- St Andrew
- St Clair
- St Clair West
- St George
- St Patrick
Additional stations will have this capability in the near future. Please continue to log-in to learn of future station Wi-Fi availability.
There will not be Wi-Fi coverage between stations and in tunnels but as soon as the train enters the next Wi-Fi enabled station your device will automatically re-connect to the Internet.
How do I connect to the Wi-Fi network?
The first time you want to connect your Wi-Fi enabled device (smartphone, tablet or computer) on to the Wi-Fi network within your device’s Wi-Fi setting select the Wi-Fi network: TCONNECT. Once you select the network, just open an Internet browser like Chrome for an Android device, Safari on an Apple device, Blackberry Browser on a Blackberry device or third party browsers like Opera or Firefox. Once the browser is opened you will see our welcome screen with instructions for access.
Is there a cost for the Wi-Fi service?
There is no cost, however TCONNECT Wi-Fi service within the TTC subway system is ad-supported, meaning an advertiser is sponsoring the Wi-Fi service with short ads. Ad-supported Wi-Fi service allows us to provide this amenity at no cost to TTC riders.
What can I do with TCONNECT Wi-Fi service?
Our Wi-Fi service is ideal for surfing the Internet, emails, Facebook, Twitter, BlackBerry Messenger or checking the news.
As there are no Wi-Fi signals between stations, the best way to use Wi-Fi service is to do things that only require a short connection time. Web content like streaming movies or downloading large files, which require a continuous connection, are best left to when you arrive at your destination.
Why doesn’t TCONNECT Wi-Fi service work in the tunnels?
TCONNECT Wi-Fi will be installed throughout the stations on platforms, concourses, walkways and stairways. In order for Wi-Fi to be reliable within trains while traveling within tunnels special Wi-Fi hotspots are required to be installed on every train with additional equipment throughout the tunnel network. This is currently not within the scope of this project.
Why can’t I send and receive text messages?
In general, text messages are delivered via a cellular network. The wireless system installed within TTC subway stations is capable of allowing cellular connectivity. However, your Wireless Service Provider must activate their service on our network. Once your Wireless Service Provider activates service on our network you will be able to not only send and receive text messages but you will be able to make and receive calls as well.
If your Wireless Service Provider has not yet activated service on our network you can use messaging services designed for use on a Wi-Fi network.
Why can’t I make and receive calls?
In general, cellular calls require a cellular network. The wireless system installed within TTC subway stations is capable of allowing cellular connectivity. However, your Wireless Service Provider must activate their service on our network. Once your Wireless Service Provider activates service on our network you will be able to not only make and receive calls but you will be able to send and receive text messages as well.
If your Wireless Service Provider has not yet activated service on our network you can make calls via VOIP (Voice Over Internet Protocol) services designed for use on a Wi-Fi network.
Did the TTC have to pay for this TCONNECT Wi-Fi service?
The installation of this service comes at no cost to the TTC, TTC riders and Toronto taxpayers. In fact, it will generate substantial revenue for the TTC.
How can I find the Terms of Service?
The TCONNECT welcome page has a “Terms of Service” link near the “NEXT” button and another link to the “Terms of Service” is located at the bottom of the Welcome page. All who wish to use the Wi-Fi service must agree to the Terms of Service and will be asked to accept them before using the TCONNECT Wi-Fi service.
Is there a Help Desk if I have difficulty accessing the Wi-Fi network?
If you have questions or difficulty assessing the TCONNECT Wi-Fi network please send us a message at info@TCONNECT.ca or call our Help Desk at 416-777-9434 (WiFi ).
There are no major disruptions at this time.
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