The following graphs represent the percentage of respondents that rated the respective categories 7-10 on a scale of 1 to 10, where 10 is extremely satisfied and 1 is extremely dissatisfied. (Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Brown bar = Q2 2013)

Wait Time

Bar Graph of Vehicles - Wait Time  Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Brown bar = Q2 2013 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 72% (red), 71% (pink), 74% (dark grey), 70% (grey), 74% (blue), 78% (orange) Bus: 56% (red), 53% (pink), 52% (dark grey), 53% (grey),  58% (blue), 62% (orange) Streetcar: 54% (red), 59% (pink), 47% (dark grey), 54% (grey),  53% (blue),  63% (orange)

Journey Time

Bar Graph of Vehicles - Journey Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Brown bar = Q2 2013 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 78% (red), 81% (pink), 74% (dark grey), 79% (grey), 81% (blue), 80% (orange) Bus: 78% (red), 75% (pink), 70% (dark grey), 74% (grey), 77% (blue), 80% (orange)Streetcar: 76% (red), 72% (pink), 64% (dark grey), 75% (grey), 74% (blue), 79% (orange)

Crowding

Bar Graph of Vehicles - Crowding Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Brown bar = Q2 2013 4Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 56% (red), 55% (pink), 45% (dark grey), 50% (grey), 53% (blue), 57% (orange) Bus: 63% (red), 53% (pink), 55% (dark grey), 53% (grey) 59% (blue), 56% (orange) Streetcar: 57% (red), 55% (pink), 51% (dark grey), 55% (grey), 53% (blue), 59% (orange)

Cleanliness

Bar Graph of Vehicles - Cleanliness  Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Orange bar = Q2 2013Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 63% (red), 66% (pink), 67% (dark grey), 69% (grey) 70% (blue) 74% (orange) Bus: 67% (red), 69% (pink), 62% (dark grey), 66% (grey) 67% (blue) 69% (orange) Streetcar: 63% (red), 68% (pink), 58% (dark grey), 70% (grey) 64% (blue), 70% (orange)

Maps and Information

ar Graph of Vehicles - Maps and Information Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Orange bar = Q2 2013 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 76% (red), 77% (pink), 76% (dark grey), 75% (grey) 79% (blue), 76% (orange) Bus: 52% (red), 49% (pink), 48% (dark grey), 50% (grey) 46% (blue), 50% (orange) Streetcar: 47% (red), 49% (pink), 47% (dark grey), 41% (grey), 38% (blue), 47% (orange)

Personal Safety

Bar Graph of Vehicles – Personal Safety Red bar = Q1 2012 Pink bar = Q2 2012 Dark grey bar = Q3 2012 Grey bar = Q4 2012 Blue bar = Q1 2013 Orange bar = Q2 2013 Y-axis: % of Respondents Rating 7-10 with values 0% to 100% going up in increments of 10% X-axis values: Subway: 93% (red), 89% (pink), 86% (dark grey), 91% (grey) 89% (blue), 87% (orange) Bus: 86% (red), 87% (pink), 86% (dark grey), 87% (grey) 86% (blue), 88% (orange) Streetcar: 88% (red), 89% (pink), 83% (dark grey), 88% (grey) 90% (blue), 92% (orange)