Your feedback acts as input to assess current service/initiatives, and to identify priorities for future action. You are welcome to review the results in our 2012 Customer Satisfaction Survey Presentation PDF will open in a new window.

Respondent Profile

How frequently do you use TTC? How do you travel? Where do you go?

Summary of Results

What was your overall impression in 2012?

Ratings of Overall TTC Service

Your overall satisfaction with the quality of the TTC’s service on your last trip.

Subway Stations - Key Results

What did you think of our subway stations?

Vehicle and Service - Key Results

What did you think of our service?

Other Key Results

Your perceived Value for Money is Consistent throughout 2012