To provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

As we transform public transit and modernize the TTC, our challenge, as always, is to keep Toronto moving.

The commitment of billions of dollars to extending the TTC network and to modernizing our fleet and infrastructure, presents a significant opportunity to fundamentally improve the service we offer.

New TTC street car.

Ours is a formidably complex mission. It will affect nearly every part of the network – lines, stations, subway trains, streetcars, buses, signals and much more. The challenge is not just the amount of work we have to do, but that so many projects will be carried out at the same time – and while the system remains open for business.

But that, in fact, is only half of the challenge. We’re also changing the way we do things.

 New TTC subway train

It’s not enough to simply upgrade the infrastructure – we need to do something much more complex and difficult. The TTC has to adopt a new culture to become known as a good neighbour and a competent business, one that is trusted to put the customer at the centre of every decision it makes.

At the same time, our culture needs to recognize good performance and positive behaviour among our employees. By emphasizing the value of teamwork we can defeat mediocrity and accomplish our mission.

TTC bus on street.