Modernize TTC

Assets

  • Increase capacity on all routes
  • Improve reliability
  • Improve cleanliness
  • Reduce short-turns

Safety

  • Adopt an Enterprise Risk Model
  • Decentralize and replace System Safety Plan with new model
  • Streamline operational safety
  • Ensure environmental safety compliance

Growth

  • Complete Toronto-York Spadina Subway Extension
  • Complete Union Station second platform & concourse improvements
  • Continue Easier Access program
  • Integrate and operate new LRT Lines (with Metrolinx)
  • Improve station signing
  • Complete Station Modernization Program

Reputation

  • Communications strategy to support the Corporate Plan
  • Increase use of social media to communicate directly with customers
  • Undertake positive political engagement
  • Launch Stakeholder Satisfaction Survey

Financial Sustainability 

  • Maximize efficiency and focus on core programs
  • Reduce overtime expenditures
  • Leverage economies of scale / buying power
  • Modernize and streamline TTC systems (SAP)
  • Improve claims management
  • Consolidate office space

People

  • Establish a new performance management model
  • Develop a new labour and employee relations strategy
  • Overhaul management development and succession planning
  • Improve communications with all employees with innovative tools

Customer

  • Deliver customer focused business model
  • Engage with customers in new ways
  • Measure customer satisfaction
  • Deliver an annual Customer Charter
  • Introduction of new proof-of-payment fare system on all streetcar routes
  • Overhaul fare policies with introduction of PRESTO