With Compliments

REWARDS & RECOGNITION Q3 2015 WINNERS

10 September, 2015

Customer Service Awards

Nick Van Edmond

Nick Van Egmond – Carpenter, Plant Maintenance
> Witnessed a car accident harming an elderly woman and provided assistance to the woman and helped to prevent serious harm.
> Demonstrated integrity and willingness to help.

Jason White

Jason White – Carpenter, Plant Maintenance
> Witnessed a car accident harming an elderly woman and provided assistance to the woman and helped to prevent serious harm.
> Demonstrated integrity and willingness to help.

Ben Giunti

Ben Giunta – Rail Vehicle Analyzer, Rail Cars and Shops
> Assisted customer at Sheppard who left her cellphone on the train that had just departed.
> Acted quickly to call Supervisor and Equipment Control Desk to co-ordinate finding phone.
> Acted as a TTC ambassador and is an all-round compassionate employee.

Francesco Carpino

Francesco Carpino – General Motor Repairperson, Bus Maintenance and Shops
> Provided information and options to customers during a subway shutdown at Wilson Station.
> Assisted with crowd control and maintained a positive approach during a stressful time.
> Went above and beyond duties in Bus Maintenance by helping with customers while off duty.

Giulio Cerulli

Giulio Cerulli – General Motor Repairperson, Bus Maintenance and Shops
> Provided information and options to customers during a subway shutdown at Wilson Station.
> Assisted with crowd control and maintained a positive approach during a stressful time.
> Went above and beyond duties in Bus Maintenance by helping with customers while off duty.

Rick Whitlock

Rick Whitlock – Coach Technician, Bus Maintenance and Shops
> Helps colleagues with everyday tasks and in emergencies.
> Keeps buses running smoothly and safely.
> Kind and thoughtful and shares his wealth of knowledge with colleagues.

Stephan Fontaine

Stephan Fontaine – Slip Clerk, Arrow Road Division
> Takes action to resolve issues with customers and works well with others.
> Committed to assisting customers and volunteers his time consistently.
> Provides feedback on closures leading to improved customer service.

Sharon Mundle

Sharon Mundle – Route Supervisor, Eglinton Division
> Assisted customer at Don Mills with a medical condition.
> Went above and beyond her regular duties to ensure customer was safe.
> Committed, passionate, engaged and enthusiastic in her work.

Terry Hughes

Terry Hughes – Divisional Assistant Manager, Mount Dennis Division
> Continuous efforts to investigate customer service concerns.
> Maintains steady, impartial focus to obtain all facts for customers’ benefit.
> Is always respectful and treats everyone equally.

Joe St. Julien

Joe St. Julien– Janitor, Stations
> Helped to restore totem poles at Spadina Station with the Ministry of Aboriginal Affairs.
> Exhibited dedication to advocating for improvements that enhance customer satisfaction.
> Helped community to recognize and celebrate our city’s rich cultural diversity.

Julie Clarke

Julie Clarke – Route Supervisor Trainee, Streetcar Transportation
> Was the Operator of a streetcar where an assault took place and took decisive action that exhibited dedication to customer service.
> Provided effective options to the customer and created an environment of caring and concern.

Edwina Richards

Edwina Richards – Customer Service Representative, Customer Service Centre
> Has received multiple customer compliments.
> Committed to helping customers navigate through difficult situations.
> Demonstrates a professional demeanor, is calm and detail-oriented in assisting customers.

Safety Awards

Domenic Colosimo

Domenic Colosimo – Escalator Overhaul Mechanic, Escalator Overhaul
> Readily shares vast knowledge and skills.
> Mentors new employees.
> Always vocal at Safety Talks and job planning discussions.

Richard Horn

Richard Horn – Co-ordinator – Safety and Environment, Plant Maintenance
> Dedicated to improving health and safety.
> Has been on Joint Health and Safety Committee for 15 years.
> Developed process to audit health and safety documents leading to improvements.

Frank Taylor

Frank Taylor – Maintenance Mechanic Heating, Plant Maintenance
> Researches safety issues before bringing them to JHSC meetings.
> Advocated for removal of potentially hazardous materials.
> Approaches safety issues proactively and with determination.

Calogero Siggia

Calogero Siggia – Supervisor – Rail Vehicles, Rail Cars and Shops
> Goes above and beyond standard training to ensure student safety.
> Developed welcome package for students with specific safety rules.
> Personally takes all students on tour of carhouse.

Mary Tzavragos

Mary Tzavragos – Drawing Co-ordinator – Signals, Signals and Train Control
> Creates and publishes Seasonal Tips posters.
> Posters informative and help reduce injuries and illness.
> Boosts staff morale.

Naomi Marubashi

Naomi Marubashi – Divisional Assistant Manager, Subway Transportation
> Developed a program to check all subway tracks for safety issues.
> Upgrades have been made as a result of the program.
> Program has improved staff and customer safety.

Gerald Heslop

Gerald Heslop – Operator, Eglinton Division
> Undertook task to create safety training for divisional trainers and new Operators.
> Worked as a team with Ross Zambri, Carol Jesseau and Randall Romeral to implement program.
> Training resulted in helping to reduce preventable collisions.

Carol Jesseau

Carol Jesseau – Operator, Eglinton Division
> Undertook task to create safety training for divisional trainers and new Operators.
> Worked as a team with Ross Zambri, Gerald Heslop and Randall Romeral to implement program.
> Training resulted in helping to reduce preventable collisions.

Randall Romeral

Randall Romeral – Operator, Eglinton Division
> Undertook task to create safety training for divisional trainers and new Operators.
> Worked as a team with Ross Zambri, Gerald Heslop and Carol Jesseau to implement program.
> Training resulted in helping to reduce preventable collisions.

Ross Zambri

Ross Zambri – Operator, Eglinton Division
> Undertook task to create safety training for divisional trainers and new Operators.
> Worked as a team with Gerald Heslop, Carol Jesseau and Randall Romeral to implement program.
> Training resulted in helping to reduce preventable collisions.

Zachary Ressler

Zachary Ressler – Janitor, Stations
> Notified Transit Control of an emergency situation and his quick actions led to having police on the scene within six minutes.
> Put customers’ safety first and ensured they were directed away from emergency.

Graham Platt

Graham Platt – Station Supervisor, Stations
> Took initiative to organize an audit of all rooms in the 12 University-Spadina Zone stations for fire prevention.
> Co-ordinated to improve fire hazard prevention standards.
> Worked midnight shifts to oversee removal of potentially harmful materials in the University-Spadina Zone.

Deborah Steels

Deborah Steels – Employee Relations Consultant, Human Resources
> Developed a program to check all subway tracks for safety issues.
> Upgrades have been made as a result of the program.
> Program has improved staff and customer safety.

Leadership Awards

Al Pritchard

Al Pritchard – Senior Manager – Garages/Shops, Bus Maintenance and Shops
> Brings staff together to reach a common goal.
> Has the ability to bring harmony to unsteady relationships.
> Efforts result in increased productivity and a sustainable workforce.

Charles Cassato

Charles Cassato – General Machinist, Rail Cars and Shops
> Encourages a calm, focused work atmosphere.
> Always maintains a positive, proactive approach.
> Inspires others and is an excellent decision maker.

Adam Brisbois

Adam Brisbois – Operator, Wilson-Bus Division
> Always helpful to new Operators.
> Explains information clearly to staff.
> Motivates and inspires colleagues.

Alex Fundak

Alex Funduk – Transit Enforcement Officer, Transit Enforcement
> Motivates others to be positive ambassadors.
> Leader in using social media to connect with customers.
> Volunteers to attend special events to represent the TTC and develops connections with others.

Jennifer McIvor

Jennifer McIver – Claims Adjuster, Legal
> Took on leadership role when a colleague suffered a tragedy by stepping in and completing colleague’s duties as well as her own.
> Kind-hearted, hard-working and dependable.

Teamwork Awards

John Bethune and Patrick McLaughlin

Neil Preece, John Bethune and Patrick McLaughlin – Operators, Danforth Division
> Offered to review subway delays and provided solutions and technical support follow up for Operators.
> Worked as a team with Signal Maintainers, SCS groups and supervisory/management staff to provide suggestions to possible fixes to over nights and weekends.
> Inspired collaboration amongst Operators and Supervisors within Danforth Division.

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In Memoriam

Catenacci, Da Torre, DiSimone, Ise, Jennings, Middleton, Morrison, Niemeyer, Olsen, Piensos, Rice, Shaw, Smith, Steele, Vitale.

Sending commendations

TTC employees are commended daily by customers – by phone, mail/e-mail, online on in person. All commendations that are received from customers should be forwarded to the Customer Service Section in the Customer Service Centre. This will generate a Customer Service Report (CSR), which is redirected to the employee’s work location to confirm his or her name and to obtain permission to publish it in The Coupler. The work location must forward a copy of the CSR to The Coupler in order to have an individual recognized in Commendations Corner. An employee being commended by another employee should be notified in writing, with a copy to The Coupler and to the employee’s work location or manager, to obtain permission to publish it in The Coupler. These commendations can be forwarded via internal mail to The Coupler Office in the McBrien Building, or by e-mail to mike.detoma@ttc.ca.

With Compliments