Editorial Archive

CEO’s Report – March commentary

Commission seal 4/1/20 11:16 PM

During unprecedented and uncertain times, the sharing of information is paramount. Although my commentary this month will be brief, we will continue to publish the CEO’s Report and its key performance indicators to ensure transparency.

Outside of this report, the TTC is communicating daily and sharing regular updates with our employees, customers, stakeholders and the Board as we all work together to flatten the COVID-19 curve. I want to assure all that the TTC remains resilient and ready to serve the citizens of Toronto.

From the outset of this crisis, the TTC has been participating in daily conference calls with Toronto’s Medical Officer of Health and is receiving the most up-to-date information available about the pandemic.

We’re also embedded in the City’s Emergency Operations Centre and actively reporting on a number of key metrics including ridership, service delivered and the status of our workforce.

The data shared in this report dates back to January – a time when it was very much business as usual for the TTC. It tells a different story from the reality we find ourselves in today.

Ridership is now estimated to be down by nearly 80 per cent. We’ve made significant adjustments to our daily service. Our workforce, like many other businesses, has been impacted.

We’ve taken the necessary action to support the health and safety of our customers and employees.

Bus access is now limited to rear doors, except to accommodate accessibility needs, to allow for greater physical distancing.

We’ve increased cleaning of our vehicles. We’ve discontinued the use of cash, tickets and tokens on buses. We’ve implemented physical distancing plans in our workplaces.

I’m truly grateful for the understanding and kindness shown by our customers towards our staff during this challenging time. I’m extremely proud of how we have all risen to the occasion.

The TTC is often described as the lifeblood of Toronto. It’s an essential service that keeps our great city moving, morning, noon and night. This is an unpredictable and ever-evolving situation.

Come what may, we will carry the city through it.

Richard J. Leary
Chief Executive Officer
March 2020

Published in the CEO’s Report, which can be found on the TTC intranet and ttc.ca.

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