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Office of the Chief Executive

Commission seal 6/11/20 6:00 PM

On the agenda for next week’s TTC Board meeting

This morning (June 11), I attended a news conference with Mayor John Tory at City Hall to announce that face coverings would become mandatory while riding the TTC, starting on July 2, 2020. This is a big part of the TTC’s Restart and Recovery Plan that Commissioners are expected to endorse at their next meeting on June 17. I thought it was important for me to share the highlights of that report with you today.

I also know a lot of you have questions and you can expect more information from me on these items as well as others that deal with our recovery in the coming weeks.

Key parts of the TTC’s Restart Action Plan include:

1. Continue Implementation of the Demand-Responsive Service Plan.
- Provide 85 per cent normal service and Run-As-Directed (RADs) buses to enhance service to specific routes with higher demand and observed crowding;
- As ridership reaches 50 per cent of normal demand, the TTC will begin to phase back to 100 per cent of service hours.

2. Continue health and safety measures put in place to contain the spread of COVID-19 during response phase.
- Equipped buses with Operator barriers/enclosures;
- Enhanced cleaning and disinfection schedules of all public places, stations and vehicles with a focus on touch and grab points, such as buttons, railings, handles and straps;
- Placed decals throughout the system for distancing and reminders of need to wear face coverings;
- Installed hand sanitizer in all subway stations, exploring installation in buses and streetcars;
- Provided PPE kits to Operators; and
- Exploring innovative solutions/technology to make our system safer.

3. Effective July 2, 2020, face coverings become mandatory for customers on the TTC, with some exceptions.
- One-time distribution of one million disposable, non-medical masks in select areas of the system with a focus on neighbourhood improvement areas.

4. Continue rollout of Customer Education and Awareness Campaign.
- Campaign to focus on restart and recovery, including messaging on mandatory face coverings and health and safety measures in the system.

5. Proactive outreach to key Sector Stakeholders.
- Implement the Engagement Strategy to proactively outreach to more than 1,000 public and private stakeholders to share information on riding the TTC safely.

6. Enhanced Customer Flow and Stations Management throughput in case of delays or emergency.
- Station crowding plans to include setting fare gates to ‘exit only’; shutting down escalators; deploying shuttle buses;
- Adding 100 COVID-19 Ambassadors to busiest stations and key bus and streetcar platforms to assist customers, manage customer movement, assist in diversions, unplanned events; and
- Stations to be equipped with floor markings and directional arrows to help direct customer movement.

7. Effective July 2, 2020, resume front-door boarding and alighting on buses and acceptance of cash, tickets and tokens, while continuing rear-door boarding.

8. Encourage contactless payment methods through targeted complimentary PRESTO card giveaway.

9. From June to September 2020, focus Wheel-Trans Recovery on four main points.
- Ease and eventually remove essential trips policy;
- Open self-booking website with health screen questionnaire;
- Resume trip bookings up to seven days in advance; and
- Potential resumption of limited ride sharing.

10. Continue work from home for TTC employees able to do so until Labour Day.
- Focus on safety and well-being of employees at home;
- Undertake office space assessment for returning employees; and
- Continue ongoing, timely communication to employees.

11. Accelerate the State of Good Repair and Capital Program through early closures of subway and full closures of targeted stations.
- Advance additional asset maintenance and SOGR work plan for 2020;
- Close Chester Station from June 9-23 to accelerate completion of Easier Access elevators. Additional stations targeted throughout 2020.

12. Provide time-limited financial relief recognizing financial hardship experienced by customers and independent TTC retailers.
- Pro-rated Credit for March and April monthly passes;
- Rent deferrals for independent retail tenants. The TTC is embarking on medium- to longer-term planning as part of future recovery efforts to be reported to the Board in fall 2020.

While Commissioners, staff and the public are required to participate remotely during the COVID-19 pandemic, TTC Board meetings will continue to be conducted publicly. Next week’s meeting is scheduled to start at 10 a.m. by video conferencing and streamed live on the Official TTC YouTube Channel.

In the meantime, stay safe and stay well.

Richard J. Leary
Chief Executive Officer
June 11, 2020

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