Information on fares, routes, schedules and service

  • 416-393-4636 (INFO), Recorded information available 24 hours daily. 
  • Operator-assisted service is available from 8:00 a.m. to 6:00 p.m. daily, except statutory holidays.
  • TTY Hearing Impaired Service, 416-481-2523, Daily, 8:00 a.m.-6:00 p.m.; except statutory holidays.
  • Toll Free, 1-866-642-9882, Daily from 8:00 a.m. to 6:00 p.m.; except statutory holidays.

Main Switchboard

  • 416-393-4000, Monday to Friday, 8:30 a.m. to 4:30 p.m.

Compliments, Complaints and Suggestions

  • On-line form: Compliments, Complaints and Suggestions
  • By Mail: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 
  • TTY Hearing Impaired Service, 416-338-0357, Daily, 7:00 a.m.-10:00 p.m.; except statutory holidays.
  • Customer Service, by phone:
    416-393-3030 (Daily, 7:00 a.m. - 10:00 p.m., except statutory holidays)
  • Customer Service Centre, in person:
    1900 Yonge Street, Toronto (Weekdays, 8:30 a.m. - 5:00 p.m., except statutory holidays.
    Extended hours, 7:00 a.m. - 7:00 p.m. every Thursday and the first and the last business day of each month).

For Wheel-Trans Compliments, Complaints or Suggestions, please email wtcs@ttc.ca

Public complaints relating to the conduct of Transit Enforcement Officers only, may be made by contacting the TTC Transit Enforcement and Security Services’ Unit Complaints Coordinator at 416-393-3111.

Employment Services

Filming in the TTC

  • 416-393-3764

Legal

  • 416-393-6636

Claims

  • 416-393-3879

Lobbying; Lobbyist Registry Information

Lost Articles

  • 416-393-4100, weekdays, 12:00 noon-5:00 .p.m.; except statutory holidays; Located at Bay subway station open Monday - Friday, 8:00 a.m. - 5:00 p.m., except statutory holidays.
  • TTY Hearing Impaired Service, 416-338-0358, weekdays, 12:00 noon-5:00 p.m.; except statutory holidays.

Materials & Procurement

Metropass Discount Plan (MDP) Office

  • In person: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 (Weekdays, 8:30 a.m. - 5:00 p.m., except statutory holidays. Extended hours, 7:00 a.m. - 7:00 p.m. every Thursday and the first and the last business day of each month).
  • Telephone - 416-397-8827
  • Fax - 416-338-0210
  • mdp@ttc.ca

Multilingual Services

  • 416-393-4636, (Daily, 8:00 a.m. - 6:00 p.m., except statutory holidays); Transit information in over 80 languages. Press “0”, and ask the telephone operator for your language in its English name.

Media

Transit Enforcement and Security Services

  • Telephone - 416-393-3172
  • Transit Enforcement and Security Services’ Unit Complaints Coordinator: 416-393-3111

Streetcar and Bus Charters

Wheel-Trans (Customer Service)

  • 416-393-4111

Wheel-Trans (Reservations)

  • 416-393-4222