Please be advised that the Customer Service Centre at 1900 Yonge Street, above Davisville Station, is open with modified hours of operation (Monday to Friday 8:30 a.m. to 4:30 p.m.). Only two customers will be permitted in the office at a time. We strongly suggest that customers wear a face covering or mask if visiting the office.

The Customer Service line at 416-393-3030 and TTY 416-338-0357, will temporarily operate on reduced hours, from 7 a.m. to 8 p.m.

Information on fares, routes, schedules and service

  • 416-393-4636 (INFO), Automated information available 24 hours daily. 
  • Operator-assisted service is available from 8 a.m. to 6 p.m. daily, except statutory holidays.
  • TTY, 416-481-2523, Daily, 8 a.m. to 6 p.m.; except statutory holidays.
  • Toll Free, 1-866-642-9882, Daily from 8 a.m. to 6 p.m.; except statutory holidays.
  • Elevator Service Status Line, 416 539-5438 (LIFT). 24 hours a day, seven days a week.

Main Switchboard

  • 416-393-4000, Monday to Friday, 8:00 a.m. to 4:00 p.m.

Compliments, Complaints and Suggestions

  • On-line form: Compliments, Complaints and Suggestions
  • By Mail: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 
  • TTY, 416-481-2523, Daily, temporary reduced hours 7 a.m. to 8 p.m., except statutory holidays.
  • Customer Service, by phone:
    416-393-3030 (Daily, temporary reduced hours 7 a.m. to 8 p.m., except statutory holidays)
    • Customer Service Centre, in person:
      1900 Yonge Street, Toronto (Weekdays, 8:30 a.m. to 5 p.m., except statutory holidays.

      The following alternate service options remain available:
    • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations, or online at prestocard.ca
    • For general TTC Information you can contact our Customer Information office by telephone at 416-393-4636
    • To submit a complaint or compliment about the TTC, contact Customer Service by telephone at 416-393-3030 or submit online
    • Photo ID Services are not available at Davisville station at this time

For Wheel-Trans Compliments, Complaints or Suggestions, please email wtcs@ttc.ca

Employment Services

Filming in the TTC

  • 416-393-3764

Legal

  • 416-393-6636

Claims

  • 416-393-3879

Lobbying; Lobbyist Registry Information

Lost Articles

  • Call us at 416-393-4100, between 12 noon to 5 p.m. TTY, 416-338-0358.

Materials & Procurement

Metropass Discount Plan (MDP) Office

  • In person: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 (Weekdays, 8:30 a.m. to 4:30 p.m., except statutory holidays).

    Please be advised that the Customer Service Centre at 1900 Yonge Street, above Davisville Station, is closed until further notice.

    The following alternate service options remain available:
    • PRESTO cards may be purchased at Fare Vending Machines at subway stations, Shoppers Drug Mart locations, or online at prestocard.ca
    • For general TTC Information you can contact our Customer Information office by telephone at 416-393-4636
    • To submit a complaint or compliment about the TTC, contact Customer Service by telephone at 416-393-3030 or submit online
    • Photo ID Services are not available at Davisville station at this time
  • Telephone - 416-397-8827
  • Fax - 416-338-0210
  • We are currently receiving a high volume of calls and emails which will result in a longer than usual response time.

Multilingual Services

  • 416-393-4636, (Daily, 8 a.m. to 6 p.m., except statutory holidays); Transit information in over 80 languages. Press “0”, and ask the telephone operator for your language in its English name.

Media

Transit Enforcement Department

Streetcar and Bus Charters

Wheel-Trans (Customer Service)

  • 416-393-4111
  • TTY Line 416-393-4555

Wheel-Trans (Reservations)

  • 416-393-4222