Customer Service Holiday Hours

Monday December 24, 2018

  • Customer Service 7am to 3pm
  • Customer Information 8am to 4pm
  • MDP 8am to 4pm
  • Lost Articles 8am to 4pm 

Tuesday December 25, 2018

  • All sections CLOSED

Wednesday December 26, 2018

  •  All sections CLOSED

Monday December 31, 2018

  • Customer Service 7am to 3pm
  • Customer Information 8am to 4pm
  • MDP 7am to 3pm
  • Lost Articles 8am to 4pm

Tuesday January 1, 2019

  •  All sections CLOSED

Information on fares, routes, schedules and service

  • 416-393-4636 (INFO), Automated information available 24 hours daily. 
  • Operator-assisted service is available from 8 a.m. to 6 p.m. daily, except statutory holidays.
  • TTY Hearing Impaired Service, 416-481-2523, Daily, 8 a.m. to 6 p.m.; except statutory holidays.
  • Toll Free, 1-866-642-9882, Daily from 8 a.m. to 6 p.m.; except statutory holidays.
  • Elevator Service Status Line, 416 539-5438 (LIFT). 24 hours a day, seven days a week.

Main Switchboard

  • 416-393-4000, Monday to Friday, 8:00 a.m. to 4:00 p.m.

Compliments, Complaints and Suggestions

  • On-line form: Compliments, Complaints and Suggestions
  • By Mail: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 
  • TTY Hearing Impaired Service, 416-338-0357, Daily, 7 a.m.to 10 p.m.; except statutory holidays.
  • Customer Service, by phone:
    416-393-3030 (Daily, 7 a.m. to 10 p.m., except statutory holidays)
  • Customer Service Centre, in person:
    1900 Yonge Street, Toronto (Weekdays, 8:30 a.m. to 5 p.m., except statutory holidays.
    Extended hours, 7:00 a.m. to 7 p.m. every Thursday and the first and the last business day of each month).

For Wheel-Trans Compliments, Complaints or Suggestions, please email wtcs@ttc.ca

Employment Services

Filming in the TTC

  • 416-393-3764

Legal

  • 416-393-6636

Claims

  • 416-393-3879

Lobbying; Lobbyist Registry Information

Lost Articles

  • Call us at 416-393-4100, between 12 noon to 5 p.m. TTY Hearing Impaired Service, 416-338-0358.

Materials & Procurement

Metropass Discount Plan (MDP) Office

  • In person: Toronto Transit Commission, 1900 Yonge Street, Toronto, Ontario, M4S 1Z2 (Weekdays, 8:30 a.m. to 5 p.m., except statutory holidays. Extended hours, 7 a.m. to 7 p.m. every Thursday and the first and the last business day of each month).
  • Telephone - 416-397-8827
  • Fax - 416-338-0210
  • mdp@ttc.ca
  • We are currently receiving a high volume of calls and emails which will result in a longer than usual response time.

Multilingual Services

  • 416-393-4636, (Daily, 8 a.m. to 6 p.m., except statutory holidays); Transit information in over 80 languages. Press “0”, and ask the telephone operator for your language in its English name.

Media

Transit Enforcement Department

  • Special Constable Operations: 416-393-3172
  • Transit Fare Inspection: 416-338-6370
  • Protective Services Unit (24 hours): 416-393-4266
  • Human Resources Transit Enforcement Unit Complaints Coordinator. 
    Phone 416-393-3111 or email ‎unitcomplaintscoordinator@ttc.ca.

Streetcar and Bus Charters

Wheel-Trans (Customer Service)

  • 416-393-4111

Wheel-Trans (Reservations)

  • 416-393-4222