Please practice physical distancing by staying two meters away from other customers and TTC employees where possible.

Effective July 2, masks or face coverings are mandatory when travelling on the TTC, with the exception of:

  • Children under two years of age.
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering.
  • Persons who are unable to place or remove a mask or face covering without assistance.
  • TTC employees and agents within an area designated for TTC personnel and not for public access, or within or behind a physical barrier or shield.
  • Additional accommodations in accordance with the Ontario Human Rights Code will also be considered.

To support our customers in this change we will be employing a one-time targeted strategy to distribute one million non-medical masks. Half of the masks will be distributed to TTC customers in the community through a partnership with the City of Toronto Poverty Reduction Office and affiliated agencies. The other half will be distributed by TTC employees through a rotating campaign in TTC stations, in Wheel-Trans and at high traffic bus interchanges. Please note that the masks are one-time use only (disposable).

TTC branded, washable and reusable non-medical face masks are available for purchase at TTCShop.ca. All proceeds will go to United Way.

The TTC has also selected a vending company to install personal protective equipment (PPE) machines in 11 stations. The machines offer customers a convenient way to purchase items they may need or want while travelling on the system. Customers can purchase a variety of items from the vending machines including one-use and multi-use face coverings, gloves, sanitizer and wipes. Customers can pay using cash and cashless methods. By the end of November, PPE vending machines will be installed at the following stations: Queen, Union, Davisville, Finch, Vaughan Metropolitan Centre, Kennedy, St George, Bloor-Yonge, Don Mills and Kipling.

The TTC will not be enforcing the use of masks or face coverings. Customers who do not have a mask or face covering will still be permitted to board TTC vehicles. Not all medical or other conditions are visible. Customers unable to wear a mask can obtain a mask exemption card or button.

*TTC By-law No. 1, s. 3.13(a)

Instructions for use of disposable face coverings

How to safely wear a disposable face covering:

  • Wash your hands or use alcohol-based hand sanitizer before putting it on and taking it off.
  • Secure the elastic loops of the covering around your ears.
  • Make sure it fits to cover your mouth and nose.
  • Avoid touching your face and face covering while using it.
  • Do not leave your face covering hanging from your ear, or from your chin.

How to safely take a disposable face covering off:

  1. Remove the face covering without touching the side that faces outwards.
  2. Remove the elastic loops of the face covering around your ears.
  3. Hold only the loops or strings and place the face covering in the garbage.
  4. Wash your hands or use alcohol-based hand sanitizer.

Download instructions for using disposable masks in multiple languages:

The Centre for Disease Control (CDC) has published the following guidelines for making simple, no-sew face coverings, available in multiple languages on their website.

Read our frequently asked questions about cloth face coverings and preventing the spread of COVID-19.

Quick Cut T-shirt Face Covering (no sew method)

Materials

  • T-shirt
  • Scissors

Tutorial

Face masks and face coverings

Create a cut out that is about 6-7 inches wide and but the tie strings.

 Tie strings around next, then over top of head.

Bandana Face Covering (no sew method)

Materials

  • Bandana (or square cotton cloth approximately 20”x20”)
  • Rubber bands (or hair ties)
  • Scissors (if you are cutting your own cloth)

Tutorial

Fold bandana in half

Fold top down. Fold bottom up.

Place rubber bands or hair ties about 6 inches apart.

Fold side to the middle and tuck.

Image of the finished mask, folded.

Finished mask on a person’s face.