How does the 5-Year Service Plan & 10-Year Outlook fit into the TTC’s many other ongoing and future projects?

The service improvements proposed through this Plan will help prepare for when major capital projects come on line over the next decade, such as the Eglinton Crosstown LRT and Finch West LRT. There are many other major capital projects planned, and when combined with our service improvements in the shorter term, the TTC will be in an even stronger position to meet our customers’ (and future customers’) needs.

The 5-Year Service Plan & 10-Year Outlook will place renewed focus on improving the speed and reliability of the surface transit network by introducing low-cost but high-value measures. We recognize that there are many other public transit initiatives underway across the region, which are supported by, but are not the focus of, this plan including: 

  • new or planned subway lines
  • the subway upload
  • major capital investments and infrastructure
  • fare integration implementation

What is a Service Plan?

The TTC prepares annual service plans, which are detailed plans and schedules for vehicles and staff that run the TTC.

An annual service plan reviews the overall performance of the TTC network relative to the service standards related to ridership, access, speed, reliability, crowding, and fiscal performance. The performance review informs decisions on where service is needed and where service requires action to improve performance.  

The annual plan also maintains a 20-year, system-wide “look-ahead” for vehicle requirements to accommodate increases in customer demand, new higher-order transit lines like Line 5 Eglinton, new service initiatives like express buses, and operational business requirements like the procurement of new vehicle types (e.g., low-floor streetcars).

This 5-Year Service Plan & 10-Year Outlook will set the 2020 Annual Service Plan and provide a blueprint for those that come after. Moving forward, customers and stakeholders will have an opportunity to provide input during the annual planning process.

What are examples of surface transit improvements that may come from this Plan?

Tools and strategies to improve access, speed, reliability and comfort could include:

  • queue jump lanes
  • transit signal priority
  • exclusive transit lanes
  • all-door boarding
  • transit plazas and pedestrian zones
  • stop consolidation
  • express or direct services
  • increased frequency
  • larger buses
  • adjustments to schedules and routes
  • improved shelters and lighting
  • real-time customer information
  • wi-fi on-board and at stations
  • improved integration with other transit partners and mobility services, and
  • and many more improvements

Additional information about the 5-Year Service Plan 20-Point Action Plan    

What will be the changes to the community bus network?

The TTC currently operates five community bus routes that connect customers to a variety of popular destinations along a unique neighbourhood route. Subject to Board approval of this plan, in 2020, schedules are planned to be adjusted on all existing routes and a new route is being planned. Some routes would have an increased number of trips while other routes would only operate on certain days of the week as indicated in the legend on the map.

What bus routes will connect to Line 5 Eglinton LRT?

The future Line 5 Eglinton LRT will run from Mount Dennis to Kennedy with 25 new stops. Approximately 56 bus routes will intersect with the new line, requiring changes to improve connections. The proposed routes connecting to Line 5 will be consulted on during a future annual service plan.

What bus routes will connect to Line 6 Finch West LRT?

The future Line 6 Finch West LRT will run from Humber College to Finch West Station with 18 new stops. Approximately 21 bus routes will intersect the new line, requiring changes to improve connections. The proposed routes connecting to Line 6 will be consulted on during a future annual service plan.

What are the key stop areas?

Key stop areas are groups of surface transit stops at the same intersection where more than 4,500 bus or streetcar customers board each weekday. There are 22 key stop areas in the TTC network.

What is Mobility as a Service (MaaS)?

Mobility as a Service (MaaS) describes a shift away from personally owned modes of transportation and towards mobility solutions that are consumed as a service. This is enabled by bringing together public and private mobility services under one smartphone app for users to plan trips, monitor progress and pay for services. The mobility options commonly include public transit, taxi, ride-share, car-share, bike-share and parking.

Mobility as a Service options list. Image contains the following text: “MaaS trip planning, booking, payment, ticketing, real-time tracking. Mobility Providers: transit, microtransit, taxi/ride sourcing, rideshare, carshare, bikeshare.”

What is microtransit?

Microtransit uses private vehicles to offer rides to multiple passengers along fixed or variable routes. On the spectrum of transportation services, microtransit fits between taxis (low occupancy) and municipal transit systems (high occupancy).

Microtransit offerings in Toronto include both private shuttles linking TTC stations with employment or retail developments and private “for-hire” services offered to the general public as a shared ride option (e.g. UberPool, LyftLine).

What is the Automated Vehicles (AV) Shuttle pilot?

The Automated Shuttle Trial is the pilot of an automated shuttle that connects local residents to and from the Rouge Hill GO station. The temporary shuttle service would be provided on a route through residential streets not currently served by conventional transit. The small electric shuttle would be an automated vehicle (AV) that is mostly selfdriving with an onboard human attendant at all times. The service is planned to be in operation for 6-12 months starting in Fall 2020.

An illustration of the Automated Shuttle Trial serving the West Rouge community. Image contains the following text: “A new kind of local transit service: Convenient, Safe, Quiet, Zero Emissions and Accessible.”