Chris Upfold

April 2011

TTC Chair Karen Stintz introduced Chris Upfold, the TTC’s new Chief Customer Service Officer, at the Commission meeting on April 6. Upfold officially starts in his new position on May 30.

Upfold joins the TTC from the London Underground. He brings considerable expertise and understanding in the importance of what the customer means to a transit system as well as the vital role that TTC employees will play in achieving customer service success.

“I’m not the first thing to come across the Atlantic to the TTC,” Upfold said. “The first Red Rockets from 1954 were built in Gloucester, England. They lasted a long time and I hope I can match the reliability they brought to TTC service.”

Upfold’s appointment as the TTC’s first Chief Customer Service Officer was announced on March 21.