February 2009

Launch event for the TTC e-Alerts.

The TTC launched an e-Alert subscription service on Jan. 14.

TTC riders now receive subway/rt service disruption notifications by email. Anyone can subscribe for the free service at ttc.ca.

TTC Chair Adam Giambrone demonstrated the new service at a press conference at TTC Head Office.

“The first phase of our direct email alerts will take the information currently available at Transit Control and on the TTC website and push it out to anyone who can sign up for free email alerts. The next phase will include email alerts for all of our surface routes and subway stations,” said Giambrone.

“We’re putting more information in the hands of our users so they can make an intelligent decision.”

Email alerts came just in time for the major power outage that hit Toronto on Jan. 15 – the day after the launch. The blackout left a portion of the Bloor-Danforth Subway in the west end out of service for about 14 hours. A series of nine electronic notifications kept riders informed until full service resumed just before the p.m. rush hour began on the 16th.

Service delay information is also available on the TTC website and on display screens located on subway station platforms. The notification will be sent out if the subway/rt is delayed and shuttle bus service is in operation, which generally includes delays of more than 15 minutes.

The TTC is implementing many other new features to improve and enhance customer communications and the TTC experience. One of the most anticipated features in the works is the web-based trip planning application. Scheduled to be online this summer, it will give TTC users a self-serve means of planning their transit trips using routing information, timing points and walking distances, available 24/7.

Late last year, the TTC launched pilot projects to provide next train and next vehicle arrival information.